Cabinets to Go - San Antonio

Address:	15403 I-35, Selma, TX 78154, USA
Phone:	+1 830-214-2611
Site:	cabinetstogo.com
Rating:	1.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 59

Reviews 6

Rachel Cox

When my husband and I first started building our house we visited several cabinet providers & found that the customer service at attention to detail provided at Cabinet’s To Go seemed to be the best. Donna (Selma, TX Store) spent hours with us making a plan for our kitchen, laundry room & bathrooms & we love the cabinets. However, when our cabinets arrived and we attempted to mount the 33” farmhouse sink into the 33” cabinet base that was ordered – we recognized a problem and called the Selma store to discuss (Saturday June 11th). Donna worked to find us a new cabinet – 36” and we were told that the soonest we could have one shipped was July 1st. We were panicking about this because without this particular cabinet installed, we were delaying the plumbers/counter top vendor/final inspections/tile/& cleaning vendors. So Donna called all the other cabinets to go stores and found a sink we could have by the following week (June 13-17 timeframe). So we pushed back all of our vendors by a week and waited on the 36” cabinet. The cabinet never came so we called the store and were told various things: “it should be here this week” “I can’t get a hold of anyone at that store” “I sent several emails, I will try calling them” – Just this week I followed up with Gabe twice per day every day (June 27-30). On Friday (July 1st) we were told that they could “overnight” the cabinet but it would cost $150-$200 BILLED TO US. When I went to pick up our cabinets on July 2nd – which an hour away from my house with a 10 month old in tow – surprise surprise, the cabinet was never overnighted. When I spoke to Gabe (who I had called twice to speak to that morning before I drove to the store but he was always unavailable and never called me back) he said that “Martha?” never responded to his emails?!?! I have no idea who Martha even is. Ok – so the cabinet we needed overnighted was supposed to come from a store in Detroit. “Did you call the store in Detroit Gabe?” NO. So he calls the store in front of me and they never overnighted anything and now the soonest we can get the cabinet (because it’s a 4 day holiday weekend) is July 7th. When Gabe spoke to his regional about why “Martha” never responded to calls or email was, “oh they don’t respond on Saturdays” even though the stores are open???? With nothing left to do, I decided to pick up the rest of my cabinets and come back on the 7th for the “overnighted” 36” cabinet. Low and behold – in addition to the problems with the base cabinet – we were missing the 3 cabinets that I had a claim out on (because the faces were broken when I received them). These included a Replacement face frame for the -33"X96" oven cabinet, 15"X42" wall cabinet, & a 24"X42" wall cabinet. Keep in mind this claim was submitted on June 7th (ALMOST A MONTH AGO! – Claim number 903582528). Also worth noting – we were told these were ready for pick up as well. When I went back into the store to talk to Gabe about this, he said that the oven cabinet is actually on back order and they have no idea when it will be in. After submitting a customer service complaint we received a call on Monday July 4th. The customer service representative apologized for everything and said she would make sure the 33” farmhouse sink base was overnighted. We received the base cabinet that Wednesday July 6th. Ok – so where are the rest of our cabinets? After calling several times & following up both with the Selma store & the Customer Service department, it is now July 16th and we are still missing 3 cabinets faces. Save yourself the trouble and don’t make the same mistakes we did. Spend your money anywhere else besides Cabinets to Go. Even if you have to pay more, trust me…it’s worth it. I WILL NEVER EVER SHOP HERE AGAIN AND I WILL NEVER EVER RECOMMEND THIS PLACE.

Shruti S.

RUN AWAY AND DO NOT WORK WITH THIS TERRIBLE COMPANY. I dont have words to describe the MENTAL AGONY AND PAIN I have gone through working with CTG for the last 6 months. I think 10 years has been taken off of my life. Dont do it. Its not worth it even if youre saving some money. CUSTOMER SERVICE IS A JOKE AND THE QUALITY OF THE PRODUCT IS TERRIBLE. I started my kitchen and bathroom remodel in APRIL and it is taking MONTHS AND MONTHS for items to come in b/c "everything is always on backorder." I have received damaged items multiple times. Everytime I return it, it takes another TWO MONTHS to get a replacement, only to get ANOTHER DAMAGED CABINET. Everytime I call about a missing piece, it takes them forever to even find the order b/c they are so disorganized there. Theyre always super nice when theyre trying to sell you something. Once they have your money, they can care less about you and treat you like garbage. I HATE HATE HATE THIS COMPANY AND DONT HAVE ENOUGH WORDS. Spend your money elsewhere! STAY AWAY!!!!!

Nick Maddox

Donna sold me the wrong panel for my bathroom vanity that does not fit. It hangs over the vanity by about 4 inches. When I called her about it, she informed me that the panel was in fact for a kitchen cabinet. She said that Cabinets to Go does not make a bathroom vanity and that she informed me she was selling us the wrong part at the time of purchase, which of course she did not. Why would I buy the wrong panel? The manager, Gabe, would not help correct this. Dishonest customer service. Avoid.

Sara Herron

Dreadful experience and four months later we still dont have the product we paid for. Weve even got one cabinet delivered broken and basically destroyed three different times in a row now. This is the worst possible scenario playing out during a kitchen renovation. The staff at Selma blame corporate and say theyre helpless and everything is "out of their control." Everything except the part about taking your money. Steer clear. In fact RUN. FAR. AWAY.

Marci Ramirez

Everything came in on time and in perfect shape. We chose the hardware we wanted and it came in a few days earlier than promised. Ray and Dusty installed the cabinets and they are beautiful. Thanks Dennis, Ray and Dusty.

Christopher Quye

Contacted them on the 5 days ago for a design project for Cabinets. I got a basic email telling me I would called in 24 to 48 hours. Still no contact,I think they might be out of business.