Ub Kitchens

Reviews 3

A

Anonymous User

Can you tell it is getting very competitive in Austin? At UBKitchens we take our business very seriously. We also take customer service very seriously. We have a reference list of over 100 customers to call to check on our service, from Teachers, to Lawyers, to Doctors, to Home Builders. So when John, arguably the kindest designer in the store, alerted me to this review, I can honestly say it didn’t make sense. As the owner of UBKitchens, I am in the store five to six days a week, every week of the year. And believe me, if anyone in my store acted in an manner that was “arrogant or rude” to my customers, it would be their last day of employment. Our store prides itself on customer service, which is why we keep our reference list close at hand. We have installed over 600 kitchens in the last three years, and our only focus is happy customers. So why the review from “piggy” you ask? Could it be that one of your employees just had a bad day? I was in the store on Friday, when “piggy” came in, I immediately knew her when she walked in, as she is the owner of a Chinese Cabinet Shop just minutes from my store. We are routinely shopped by other cabinet companies, not a big deal at all. Typically if you are being shopped by your competition, it means you are definitely doing something right. Unfortunately, after “piggy” left with pricing, sales literature, and copies of our customer information lead sheet stuffed into her purse, she also felt compelled to write an incoherent one star review about our business. Please take the time to read it, not only for grammar, but substance. You can decide for yourself what purpose the reviewer had in mind. It is disappointing that business has gotten so bad for a few individuals in town that they have to write fake reviews in order to keep their companies going. But none of this is a huge surprise considering who these companies are, and they business practices they already employ. Since we have started running our "MADE IN THE USA" commercials, we have had a barrage of Chinese Cabinet Competitors in the market try to disparage our company for only selling product Made In The USA. We only sell product MADE IN THE USA because we believe in keeping manufacturing jobs in this country, using products sourced in this country, and providing product that meets strict environmental regulations for use in your home. This practice not only keeps our economy healthy, it keeps consumers from getting sick from being around potentially toxic materials that are proven to give off noxious gas, or VOC’s (Volatile Organic Compounds). At UBKitchens, we have the highest rating possible with the Better Business Bureau, we are on the honor roll at Angie’s List, and we have scores of happy customers. More importantly nobody that has purchased a kitchen here has an upper respiratory infection, or skin rash from our product. Thank you for taking the time to read this, I hope to see you in my store. Thank you Adam Johnston To find out the long term health effects of Chinese Building materials, just Google Chinese Sheetrock, or Chinese Cabinets - Formaldehyde.

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Teresa Morris

Curtis Kishur / UB Kitchens has made the cabinet portion of our current home renovation the easiest, most pleasant part of this project. From the time he first came to our house to help with the cabinets for our guest bath two years ago, Curtis has been patient and helpful. For this current project, he helped us figure out how to maximize cabinet space in the new space we would have in the kitchen after we removed a portion of one wall. He suggested the design of the bank of cabinets we added to a wall that formerly had no cabinets. He made multiple trips to our house (which is in NW San Antonio, not anywhere near the UB Kitchens SA location) to check the measurements and to reassure my husband and me after the contractor measured differently. He worked with our contractor to make sure our cabinets were installed in a timely manner. He answers my emails quickly, and always has a solution for any problem I present him. The granite fabricator made the counter by the pantry too long, which interfered with opening the pantry door. Our project manager thought the remedy was to readjust the hinges on the pantry. I didnt want anyone other than UB Kitchens experts touching my cabinets, so I held off the project manager and in a panic attached a photo of the problem to an email plea for help from Curtis. He responded quickly and said that the counter needed to be cut; adjusting the pantry door hinges would not solve the problem. I told the project manage, and he had the granite fabricator shorten the counter. They were very careful not to damage my pantry door, and the problem is fixed. Today, while FINALLY moving back into my kitchen, I bent down to place my dogs water dish back in the place we kept it before the remodel. As I bent down to place the bowl, I noticed a tiny chip in the wood at the very bottom of the side wall of the pantry. I emailed a picture to Curtis, and hes reassuring me that something can be done. I cant even begin to describe the relief I have working with Curtis. Everything else about this project has been disorganized, haphazard, and disappointing. People dont show up when the project manager says they will (including the project manager), the contractor never shows up (he promised before the work began that he always visits work sites), and no one answers our emails or text messages when we send messages trying to get information about when the mistakes and over-sights will be corrected. Working with Curtis and UB Kitchens has been such a relief by comparison! And I know we will still be enjoying our beautiful cabinets years from now, as we are still enjoying our beautiful UB Kitchen Cabinets we had installed in our condominium in Austin. My husband and I appreciate Curtis and UB Kitchens attention to detail and customer service so very much. We are recommending UB Kitchens to everyone we know!

JA

Jane B W

We cant say enough good things about our UB Kitchens experience. These are people who offer a great product, are extremely responsive, totally know what they are doing, get you on a schedule and actually adhere to that timing, call if they are running at all late, and stick with the job daily till it is done. The installers are artists at heart: on several occasions, they questioned what their notes said they were to do, asking us if that was really what we had intended and discussing options and their ideas with us. Then when we ran into a tricky situation that involved the placement of our expanded kitchen island, Julio definitely demonstrated his artistry and ingenuity in solving that problem! Overnight we went from panic to joy, thanks to his creativity. Craig Kamdar, our salesman, came by the house 2-3 times to check on the work, discuss questions we had, etc. We felt very "attended to" from the moment we first engaged him. Finally, its challenging to have workmen in the house in an ongoing fashion (and we had been dealing with that for several months before UB Kitchens ever arrived); and again, we cannot say enough good things about how pleasant the UB Kitchens guys were during their 6-7 days in the heart of our house. Five stars to EVERYone involved in creating our new kitchen (which, by the way, we love!).

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