U-Haul Moving & Storage of Rutland

270 S Main St Rte 7, Rutland, VT 05701, USA

Address:	270 S Main St Rte 7, Rutland, VT 05701, USA
Phone:	+1 802-775-6913
Site:	uhaul.com
Rating:	2.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 12

Greg H

Poughkeepsie: Seemed odd the truck was not full but three quarters full. I found out this probably a scam being run by the company. When I went to refill the gas gauge seemed to freeze right before 3/4 tank, I kept putting in another 2 gallons, needle wouldnt move, even after starting and stopping engine.Finally after 26 gallons the needle suddenly popped to full. I drove 170 miles, the computer registered 10 mpg the whole way I should have used 17 gallons max. Im very disappointed the the U-HAUL policy that forces you to buy more then you need or want. I needed the truck for only 24 hours but was forced to pay for two days rental. I was able to return the truck early the next day, but still forced pay for two days. They were also very cheap with the included miles, especially since I had to go 12 miles out of my way to pick up the truck in Poughkeepsie vs the facilities closer to my house as originally contracted. Rutland: The gas refill was a total ripoff. Insist on a full tank, because trying to get to 3/4 was impossible. The needle would freeze before 3/4. Either you filled it up or went back short where they would charge you $9 gallon for the difference. Every car rental company I ever used credited you for the extra gas you put in, UHAUL will not. I had to complain very loudly until I finally got a lousy $10 credit for probably over $30 in gas I had to put in extra. This and being forced to pay for two days, I will never use U-HAUL again and pass the word around to my friends, Facebook and Twitter on these shameful practices.

mrgq4126

Had very horrible service from Rutland VT and customer service. Had to make an extra 146 mile round trip back to Rutland VT because I was given the wrong trailer and could not trade it for the correct size at another location due to trailer being " owned" by local location though its not even registered in the state its housed. I received no sympathy and only received a $32 credit that did not even cover cost of gas to correct mistake made because the Rutland worker said " He was to lazy to shuffle trailers around" in the a.m. to get me my assigned trailer. This kind of service is not acceptable!

Stew Deck/Cook

I reserved but canceled. Experience over the phone was good. They seemed to be OK to rent from. Do not go to White River Jct or Claremnnt. Both places try to take illegal deposits and require paperwork that is against UHaul policy. I had to report both these locations to corporate. UHaul DOES NOT require a deposit of any kind, or proof of insurence. to rent a cargo van or pick up truck. If they try to do this, report them to corporate, the BBB and/or the Attorney Generals office.

Ray Alex

well as an ex employee ill give you the Real story. the gas has to be returned on how you left with it. if its half u return with half. DO NOT call they will ask you for all kinds of info & try to get credit card info. just walk in. (Storage) just put in furniture & stuff you dont care about. NEVER put Boxes of momentos & Family pics because if you fall behind payment they can & will Auction it off. Truck are old & junky.

Brian Horton

These guys are totally on their game. Its not cheap but good service usually never is. I rented my van online drove into the parking lot picked it up I was out the door in 3 minutes. I dropped it off gave him the keys and left again three minute wait.

Dave Burns

Unreal how friendly and helpful they are. This is definitely the best place to get a rental for a short move and it has the best prices in my opinion. I would definitely come back here.

Chris Munroe

dont deal with these people! Charged for mileage on the truck we didnt drive! Will never do business with them again!

Chris Ryan

Large parking lot. The young man at the counter was easy going. No problems getting what I needed.

Barbara Knapp

Always have the right size box for my shipping needs

Wendy Thacker

Friendly service.

Luciano VELARDE

BEST UHAUL EVER!

Joseph Fusco

Easy!