U-Haul Moving & Storage of Waterbury

169 Meriden Rd, Waterbury, CT 06705, USA

Address:	169 Meriden Rd, Waterbury, CT 06705, USA
Phone:	+1 203-754-0193
Site:	uhaul.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM

Location

Photos 1

Reviews 26

Lennin Ferreira

Being a military family we have moved multiple times. This is by far the worst location we have delt with. It has been nothing but issues since day 1. people r extremely rude, we have been told to come back another day to pick up our uboxes after arriving at 7am to pick them up as schedualed. Our hitch was put on wrong by uhaul so when we came back we couldnt take them and had to make a new apt after that. Told since it was their fault we would not be charged the next day for our monthly fee since we would have had it out In time. We were charged. Called to have the charge reversed and was transferred 3 times before hanging up. not to mention they were not even suppose to ship our uboxes to that location at all until oct. not June when they did. If I could give 0 stars I would.

Heather Ramos

Dropped off a truck at this location. The girl that was inspecting our truck was talking on her cellphone with one of her friends and told us that if we didnt put more gas in the truck than we had in it when we obtained it, then we would be charged a fee of $30 plus $5 per gallon. We only had 4 miles left on the truck before there was an overage and had been moving all day long. Not to mention she was rude. We went and spent an extra $20 unnecessarily and returned the truck without a fee. RIDICULOUS. Do not drop off your truck at this location. Refuling in this area is also extremely difficult because the truck takes wide turns and the roads and gas stations are narrow.

Paul Ayoub

I called the store and was routed to a "Call center" . I asked to have a hitch wiring harness installed, gave them the make, model, and year. She put me on hold to check with the store. She made the appointment for me and I drove up to get the work done. When I arrived the attendant told me he "preferred" to install the other type of harness with the "plug and play" connections, and I needed to order it. I asked if he had one on the shelf without plug and play and he said yes, but he outright refused to do the install since he kept saying he "preffered" To install the other (easier) one. I left and wasted 2 hours of my day.

Daniel Mulligan

Set an appointment by phone with assistant manager Tonya to have a hitch installed. Drove 45 minutes to appointment and was told they didnt have the hitch available or their hitch installer. Customer service was horrrible and they didnt care they messed up. The assistant manager denied ever talking to me. Then she went on to say if I left and came back 5mins later she wouldnt remember me because shes so busy... yet she was sitting in a chair doing nothing when I arrived. I wasted hrs of my time and still didnt end up with a hitch. I lost money and time dealing with this location. Go somewhere else. Youve been warned.

Bob Vallillo

Poor customer service for trailer hitch installation u haul doesnt have it together.They dont answer the phone and corporate double books appointments.Then they treat you like you are wrong and the manager has a very bad attitude on the phone after waiting for a return phone call.

Lucretia Suggs

You guys suck I put in a reservation they tell me I put in a request when they gave me a confirmation number for the truck thats bad business for the company I will not come to Uhaul anymore and I will tell everyone about your sorry business and tell them not to go there

Ken Lewis

Can be long wait times. They could use more help on weekends especially toward the end of the month. The inside layout is awkward with a bunch of items they are trying to sell right in front of the counter forming isles. Good company to rent from overall.

Todd Bailey

I have been here numerous times and this U-haul center has everything in stock with people to help. From trailers to 30 trucks, storage, packing materials and hitchs they have it.

Felicia Branch

Wish they had like a choice where you can pay over the phone without having to be on hold for so long.

Cele Paola Jarosz

I always rent truck and trolleys from them. Theyre always very efficient and very professional.

Claude Johnson

Fast service ... excellent staff. Had to use the facilities on drop off... they were very clean.

Fruggoal MIL

It has a owing box that can be shipped anywhere or store on a uhaul facility

Anonymous User

I was cheated by the manager about the fuel in the truck when I returned it.

James Doyle

to many stupid questions to get the price to rent a trailer for a day