Avatar Relocation of NY Inc.

Reviews 4

SH

Sheryl mack

Dont judge this book by the cover! The initial visit for price quote was great. They appeared to be very professional. I made it clear that I was moving from Garden City to NYC and my NYC building will not let you move in past 5:00. I also said I would pack up my kitchen and small knick-knacks, but wanted them packing everything else. I wanted to make sure they packed my lamps and large glass object because I knew if I packed them and they were damaged insurance would not pay. I was told it was an hourly quote and they would do anything I need. I told them the only way I would hire them is if they started at 8:00am. They said no problem. The day before the move I call to confirm they are coming because I did not hear from them. They confirm they are coming between 8-9. I should have known then, but I said no 8:00. They said as close to 8 as possible. The day of the move they did not show up until 9:45. The one mover was a heavy set man and when he saw the apartment was two flights up he started complaining. When he got into the apartment he asked why the lamps were not packed. He said he had NO boxes and was told he was not packing. When I got upset he says maybe we should just do the move the next day. After some yelling, crying and much frustration they started the move. It was a mess! When I arrived into the city they had a crew that had finished another job join them to make sure everything got off the truck in time. I had 7 men moving boxes and furniture into my 1 bedroom apt. They had only loaned me the wardrobe boxes so I had to dump everything out so they could take them back. Had the move started on time this would not have been a problem. The most disturbing part of the move was when we left Garden city my daughter says she is really concerned for 2 of the men that they had get in the back of the truck and put a roll of tape to prop the door open a crack. It was about 85 degrees and my daughter thought they would suffocate in the back. If this is how they treat the employees you can only imagine how they treat you and how the employees feel about working! Stay away.

---

SA

Samantha Milwich

After 23 years in our home on Long Island it was time to move on. Chris Noblitt from Avatar was great. He came to my home three times because I was unsure of how everything works, as we had been in our home so long. It was time to move to New Hampshire. He was professional, courteous and explained everything to me. No hidden fees and no overweights. Well moving day arrived, the drivers Rob, Hank and George were excellent. I never saw such hard working men. We just sat and watched. They did everything Chris said they would do. My mattresses even went into boxes. I never saw anything like it. Not only were they professional, they were so kind and courteous. The entire house was on the truck. Not one problem. I cant say enough about the three guys. We were so happy when we heard Rob and Hank would be coming to New Hampshire. They arrived early in the morning and had loft stairs, basement, garage, and house to load into. They were absolutely great. The most professional men I have ever had work in our home. I cannot believe the hard work they do. There was not one scratch on anything. My bedroom that I was so worried about getting up the loft stairs was no problem to them at all. They took such great care of everything. We had the best move ever. All my worries disappeared as soon as they arrived in our Long Island home. I will forever remember them and always recommend Chris Noblitt to anyone I know moving. Hopefully you get our team! I think Chris gave us his best team he had. Cant say enough about the hard working men!! As they pulled away from New Hampshire my husband said "you see thats why you want professionals, they know exactly how to do everything and all was done with such ease". They were the nicest most courteous professional men both on Long Island and New Hampshire. I just cant say enough. Thank you Chris, Rob, Hank and George (LI end). You will always be thought of fondly and you made our move a total pleasure!!! Fran, Mark and Sam M

---

J.

J. S. Greenfield

I used Avatar for a local move from LI to Yonkers. One of the owners, Chris, came to do the estimate, and it was very clear to me that he was genuinely focused on quality. He suggested certain things that ought to be done (like crating a particular mirror, rather than just boxing it, and splitting pickup and delivery to two days, to avoid an overworked/over-tired crew) to ensure quality, even though it added a bit to the cost. But ultimately, his estimate came in very close to others I received (also from reputable franchised movers). I have some high end furniture I was very concerned about -- as I have had damage in all my previous moves (all with major franchises). Chris clearly communicated this to the crew, and they made sure to wrap it all before moving it even within the house. On the delivery side, the crew got all the boxes to the right rooms, and asked for guidance appropriately, where they needed it. They hauled a lot of boxes up two flights of stairs (including one very narrow flight) to a walk-up attic, including probably 25 heavy boxes of books, without complaint. The only issues we had were so minor I basically consider the move to have been issue-free. And the time/cost came in almost exactly as estimated. My prior three moves were all cross-country, so in some sense not quite a fair comparison, but this was certainly the best moving experience I have had. As part of the estimate, Chris told me that, as an owner, it wasnt critical to win every job, but it was critical that for every job they did win, the customer end up happy. I believe he was being genuine, and that this is truly how they run their business. You can never guarantee there wont be any problems, but you can certainly minimize the likelihood of such by choosing the right provider. I would certainly choose Avatar again, for a move in their service area.

---

LI

Linda Chow

This review was written in regards to my move in February 2015 to ON, Canada. Due to the mistake in handling the paperwork and designating a wrong recipient in transporting my furniture to my family in Canada. I had to obtain a power of attorney to correct the mistake, which caused extra cost (notarization fee and expedited courier fee of the original documentation to be sent to Canada) and a 2-week delay in releasing the goods at the border. When I decided to hire Avatar to handle my cross-border move. I trusted their expertise in handling the customs issues. But thats not the case. They were not knowledgeable and misled me to think that no extra paperwork and duty were required (which was not the case, I had to prepare invoice of my furniture and pay a significant amount of duty fee). I really wish that Avatar Relocation can be more careful in paperwork preparation and be able to answer customers questions more thoroughly for cross-border move to avoid unnecessary delays and misunderstanding. Nevertheless, I should still say that the loading day went very smoothly. The moving crew came to my house on time, packed everything carefully, and loaded everything in a careful and organized manner. They demonstrated high level of professionalism. In all, I would recommend this company to do any local or within-US moves only. I would not recommend them to do any cross-border moves. You would either have to do lots of your own research on importing/exporting across the border or hire someone else that has that expertise.

---

---

Other organizations