FedEx Office Print & Ship Center

550 Oyster Point Rd g, Newport News, VA 23602, USA

Address:	550 Oyster Point Rd g, Newport News, VA 23602, USA
Phone:	+1 757-249-8480
Site:	local.fedex.com
Rating:	3.5
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 20

Reviews 19

Tan Duy Nguyen

Always get my best service here. Staffs: friendly, decent and enthusiastic. Feel good whenever I get here. Facility: wide office, easy for me to move packages. (They always have carts available!!!). I think its great if there is a button to open the door since sometimes I have many packages. Service: normally the packages get out at 6PM but still I got my items shipped the same day when I posted around 6:10 or 6:15. Thank you for that. And FedEx never upset me for its shipping time and rate. Area and parking: 5/5 for parking area, cant be better. 4/5 for entering from the main road (no traffic lights but very easy though). 5/5 when turning right to the main road. But 3/5 for accessing the main road by turning left (its a medium road so be careful on rush hours).

T N

Staff seems to be helpful at first but quickly have an attitude when you ask them to do something that requires more than a simple task of charging your card. Both employee and assistant manager were rude and showed no effort to resolving my issue. The company I work for has a relationship with FedEx to print and ship and they extend the same relationship for their employees to FedEx to print or ship whatever they like. Apparently, the staff here, including management do not know this and will not listen to me as I have performed the same transaction at other FedEx locations. They accuse me of using corporate discounts for personal gain. They either need to find another job (not customer service) or go back to training.

Timothy Massey

Customer service is pathetic. They refused to take a return package because it did not have bubble rap in the box, but they would gladly repack the item for me, for a fee of course. It was a modem that was packed exactly like the one sent to me as a replacement. Same box, same everything... After the manager or whomever she was broke out her ghetto attitude, they finally shipped the package. They might be alright for prints and copies, but after today Ill never find out... BIG RED FLAG!!!!

Jordan McGregor

Customer service was utterly pathetic. I called and very kindly asked about my package, and ended up getting an attitude from a man named Keith the minute I asked my question. What has happened to society? If you decide to take a job doing customer service, dont give an attitude toward the customers, of which you are giving service, due to your lack of interest in your career. Disgraceful.

Dale Lavine

Terrible service. Went in to get something printed and the manager opened the file and immediately dismissed the possibility of helping. I went to the Office Max print shop down the street, and they helped with no problem. They formatted the image and printed it off with no problem at all. Maybe FedEx/Kinkos shouldnt be so dismissive of customers.

Kalli Ritter

ALWAYS ask for a quote. I needed 40 color copies. They charged me $175!! My fault for not getting a price quote first but I never would have expected a card stock paper to be "standard". I just needed some fliers, not a high gloss business presentation.

Chauncey Billups

Ive received consistently polite, prompt and attentive service here - especially from Luke and Keisha. I just wish they were 24/7 like they once were. Location is excellent. I go there any time that I need copies or desktop services.

Mark Bohn

Owned up to a shipping error and did the right thing; a rare thing these days. Highly recommend doing business with this store front. Thank you Carlos

Daniel Messick

Issaic was super friendly! He was able to handle multiple customers at the same time while being able to let each one know their business was valued.

all city

Very happy with the customer service and knowledge of the staff. Very friendly. Great work done fast.

Timothy Dixon

Ive always had it good there. Slow sometimes, but good

jim Gould

Copies may be good but customer service is horrible

Carl Scott

Excellent people, personable, intelligent service.

Simon Chan

The people working here are rude and slow.