24 Hour Fitness

Reviews 3

JE

Jeff Jeff

I started my month-to-month membership with the biggly discounted $30 initiation fee ($150 regularly), and standard $50/month rate in late February 17. Had I joined in January, I could have taken advantage of their rare $0 initiation fee -- oh, well... On day 1 I was charged the initiation fee plus the first AND last month of my month-to-month plan ($130 in my case), with automatic $50/month billing to my debit card. After reading most all of the 1, 2, and 3 star reviews (I tend to focus on bad reviews), I went with the expectation that the 24 Hour Fitness in Tysons, Va had a unkempt locker/shower room, packed parking garage (free of charge with validation ticket stub), exercise equipment out of service, with some malcontent staff roaming the gym. Given the time of year (New Years weight loss resolution with tempting discount promos everywhere), I also went in half-expecting the gym to be pretty crowded with new members like myself... Visit/Tour: I decided to come in for a tour on a late weekday afternoon (during their peak hours) where I was immediately introduced to a member of the Sales department, a gentleman by the name of Ramon. He was very cordial and professional - he walked me through every part of the gym, from the cardio and cable machines, free weights, personal training area, temporary combination locker cubbies (if you want quick access and dont have a lock on you), showers/locker room (BYOL), hot tub/swimming pool/saunas area, cycling spin room and yoga classroom. I asked Ramon a bunch of questions throughout the tour and inquired about the online comments regarding broke machines -- he explained that there is a repairman in-house that can perform immediate repairs (unless its critically damaged requiring parts getting shipped in). Ramon was very informative and offered a lot of tips and suggestions based on his own personal experience -- much appreciated. He also took the time to answer every one of my questions before tour ended. I was then offered the 3-day trial and went on my way. My experience: I workout every other day during the early morning hours, so my experience may not be as relatable to those who go during the midday/afternoon/evening. The front desk is staffed 8 out of 10 times (if they arent elsewhere doing cleanup/maintenance around the gym), and greet me with a friendly "good morning", "how are you doing" before welcoming me after entering my phone number and fingerprint scan (which can act wonky at times). The entrance is consistently clean with a good supply of small and big towels as you walk in. I usually see anywhere from 2 to 6 members during the very early morning hours so yeah, the place is pretty much deserted. By 6am I can see the place gradually fill up with anywhere from 8 to 14 - still pretty sparse for a gym this yuge. I find the mens locker room to very well maintained -- the condition of the tiles floor are great, as are all the faux-wood lockers (BYOL). The walls are all painted white with paintings and big screen flat TVs hanging. The bathroom stalls are kept clean, the oversized showers are all well maintained and spacious (however one shower has a glass door that makes a deafening squeaking noise when you close it). As for the equipment (I use cardio, cable and free weights), I have yet to come across a broken or out of service piece of apparatus, with the exception of the saunas which were recently unavailable for a couple of days due to an internal senor getting repaired -- both wet and dry saunas are now fully up and running along with the hot tub and swimming pool (aka: the wet area) at the time of this post. Everything else seems to be fully operational -- at least all the devices I use. Lastly, therere a few cardio machines that have their individualized TV monitors, but they are pretty limited. Furthermore, the channel selection is even more limited -- "good enough" VGA monitor resolution, but just a handful of cable channels. There are however big screen TVs hanging overhead throughout the gym. Conclusion: I highly, HIGHLY recommend this location.

MO

Mo Abbassi

I attempted to visit this club with a guest pass from the website, but I was turned away at the front desk because I was from Maryland and I had to pay $25 to try the gym out. I later received a call from someone named Queue, who told me it was a misunderstanding and the person at the front desk shouldnt be there, and he would take care of it. I went in again only to face the same story. The communication between the departments is poor at best. Next, The service here is HORRIBLE, if youre in Maryland(or any other state other than Virginia)and not within 5 miles of the gym according to the Manager Joseph at the front desk, you have to pay $25 to get in as a guest to even try it out. This contradicts everything I was told by 24 Hour Fitness Corporate, as I was told you had to be within a 10 mile radius of the club. I was, even though I lived in Maryland. They wont let you into the club, even with a guest pass(for free) if youre not within five miles of the club. Mr. Joseph needs to go through some customer service training, or back to school and major in Management as hed know that turning away potential members is indeed bad for business. Second, Mr Joseph who claims to be a Manager(Never met a manager that checks people in at the front desk.) is very rude. I use to go to Lifetime Fitness, and they NEVER EVER said my friends cant try the gym out just because theyre from out of state. 24 Hour Fitness is a very clean, but you soon realize that it is a glorified LA Fitness. Dont waste your time with the Tysons Corner Location. Not sure about the others. One more thing to note, for a gym that opened up so recently, the equipment sure does look like its dated. The treadmills look like theyre four years old, at least. The gyms Club Manager doesnt return emails or calls either. Theyre all forwarded to the front desk. Id consider a complete management overhaul at this location. Poor management skills, poor customer service. Going back to Lifetime Fitness where my business is appreciated, and I dont have to pay to try out the club to see if I like it.

AL

Alice Wang

First, I should say that I was very reluctant to join any gym because a) I thought it would basically be wasted money and b) I have a very small fitness center in my condo I thought would suffice. However after seeing a good deal on their website, I decided to go for it. This gym is brand spanking new, so you get state-of-the-art equipment in a contemporary building in Tysons Corner. Theyve got plenty of cardio machines, weights, a basketball court, a racquetball court, lap pools, sauna and steam room, group exercise classes, and personal trainers. The group exercise classes do not cost extra and range from cycling to zumba. 24 Hour Fitness is super clean. They always have people cleaning locker rooms/bathrooms and emptying out the towel bins. They have lockers for you to store your stuff in, plus these high-tech water fountains where you can fill up your water bottles. They give you a towel when you check in and you dont even need to carry out a gym card to check in - just a fingerprint and a passcode. So far Ive only been on some of the cardio machines and lifted weights, but I cant wait to swim in the lap pools and get in on the group classes. I got a pretty good deal from their website of $55/month and itll go down to $45 a month after a year. Not too bad but certainly not the cheapest. However, for the facilities, group classes, the fact that its open 24 hours a day, and all the other pros, I think its not a bad deal at all. I especially like that its open 24 hours a day and I can go later in the evening if I want to. Even so, Ive been here around 6-7pm and it hasnt been crowded at all. Plus, if youre a Costco member, they have two deals - the 2-year All Club Sport for $369.99 and the 2-year All Club Super Sport for $649.99. Tysons Corner is a 24 Hour Fitness Super Sport gym, so if you get the Costco deal, make sure to choose Super Sport. Really good deals for two years.

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