Office Depot
| Address: | 5190 Borgen Blvd, Gig Harbor, WA 98332, USA |
| Phone: | +1 253-851-5884 |
| Site: | officedepot.com |
| Rating: | 3.2 |
| Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM |
Location
Photos 5
Reviews 20
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Charlene Conrad
I would not even dignify the customer service as poor here - it was MUCH worse, TERRIBLE is not a strong enough word. I walked in there March 30th in the afternoon to return ship my climbing shoes via UPS. I walked up to their shipping center and encountered two employees - one a heavy red haired girl and the other a tall brown haired guy with glasses standing around talking with some girl on the other side of their counter. I stood an placed my box on the counter expecting to be attended to or at least acknowledged to hold on for a minute but neither happened, they both looked at me and returned to their conversation. It was not until a skinny tall brunette girl walked upto them and asked one of them to take care of me that the guy claimed he was training the girl (YEAH RIGHT) and again continued back to their conversation. Only after I repeatedly waved and said "hellooooo" to them did the guy begrudgingly tear himself away from his conversation to reluctantly prepare my box for shipping. It literally took 30 MINUTES to return ship a prepaid package, what a joke! I walked around the floor looking for a manager to figure out why these lazy employees were allowed to slack off and poorly treat their customers, and none were in sight. I utilize office services on a weekly basis and am so thankful for an actual UPS store, I was just unlucky they were not open on a Saturday.
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Helen Wyrich
Purchased an electric pencil sharpener for a Christmas gift. When it was opened, we went to put batteries in it and noticed the little spring at the bottom that touches one of the batteries was missing. No problem. Went it to return it, did not have a reciept, but, only wanted an exchange. The clerk said I can only credit you 5.00. No thank you. I just want a sharpener that works, and it costs more than 5.00 for the same one. He said he was sorry, but that is their policy. I was sure he just wasnt trained, or new.....so I had him call the manager...the manager said that was how it works. I asked "why" and was told that it was because it was damaged. What? "I" did not damage it...it was broken when we opened it. The manager went over and told the clerk to just change the price of the item you scanned so it comes out even, and walked away. I did get a working pencil sharpener. For that I am satisfied. But, will get my supplies at another company and/or order on line before I go in there again. I may wait in line longer at Target....but...they are much better trained and supervised, and customer service.
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Rune Strom
I have been calling around to see if any office supply stores Office Depot, Staples etc. in the Tacoma area carries an Epson R2000 or better and at this store the salesperson actually took the time to look to see if it was in stock. At one store the salesperson said "Epson is not really known for being a great photo printer and you may want to consider a HP photo printer instead". I have done my homework and know what I want and at today’s gas prices most people do not have the time or money to "just come by and check out our great line of photo printers" an answer I got too often. Thanks for the extra effort and great service.
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Teri G
I walked into Gig Harbor store needing business cards, stamps, and many other supplies for my business. The two females at Service Counter were so rude and annoyed that I actually needed help, I was speechless and walked out. There were no customers in the store, it was so empty, not as though they were really busy and couldnt help me, they just didnt want to be bothered. The pay must be really low!!! I will be taking my money to Staples from now on.
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Angie and James
While in a rush to the airport, my father in law needed to mail something. We stopped here for a quick pit stop. The computers froze mid process and we had to stand around and wait 10 minutes before the system rebooted to find out if it took our payments. Naturally thus would cause frustration but the employee who referred to herself as a millenial helped make light of the situation, referring to 3.5 floppy disks as frissbees. Thank you for the laughter.
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D McBag
Went in to ship a few items and was told the cheapest option was $13... Despite the fact it fits in a priority mail box. So went to the post office and yep, it fit and it shipped for $6.95. Every time I go in there it seems they avoid helping people at the registers. There is always some one secretly talking into their little headset, describing you as you go by. Well talk to my hand cause Im not coming back.
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Enkhsuren E
Sadly to say two times I got to spent an hour for my copies. Person who is in charge was not focused, distracted, did not know how to work on simple programs on the computer. Even deleted my files and blamed that it was not on my USB drive... Not friendly. You need to hire a person who knows what they are doing!
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Jesica Bartell
Once I was here and their credit card system went down after I swiped my card at every register which made me uncomfortable and i had to check my account to make sure I wasnt overcharged. More recently, I bought an xl ink cartridge and pack of copy paper and it was 50 dollars. I started buying ink on Amazon.
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John S
Kept waiting after asking 4 help. Got another person since the first person never came back. She happened to be my cashier as well and despite that she knew the situation she never offered an apology or even an explanation. My experience today was a far cry from even decent customer service.
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Lyndsey Pollard
Last two times Ive been in there been ignored and spoken down to by the same employee. She acted as if I was unconvincing her.... then tried to over charge me on copies so that I wouldnt use their service.
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Ben Gunderson
Its Office Depot. They all about the same when comes to price and items. Printing area can get backed up. But everyone seem nice. Havent had much of a problem with my orders.
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Fred Breed
Mostly what you need in a office supply store. Do not expect expert information on any computer related hardware questions. Staff is helpful but limited.
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Timothy Anonamous
Came in during one of the less busy times of the day, got a sweet deal on a L shaped desk. In and out in less than 15 minutes. Kailah was super helpful
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Tabitha Weatherwax
Seems that no one who works here gives a damn about providing even slightly decent customer service. Will never shop here again.
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Anonymous User
OK helping you find things - VERY slow to check you out and they always hit you up with "do you need ink with that???"
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Isaac Larson
Great prices and friendly staff. If they dont have something you need they will ship it to you for free.
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Thomas Clapper
Didnt know they had Applepay, I had to talk them into it! Fine prices, but tend to not be very helpful
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Wendy Walters
Always ready to help you when you walk in the door, makes the trip faster and more productive.
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Febry Fawzi
Not too busy here so you can make your shop quickly. Friendly and helpful staffs.
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Trista Shinnick
Had what I was looking for and a coupon too! Helpful employees and fast printing!
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