Fix Auto Ballard

8753 15th Ave NW, Seattle, WA 98117, USA

Address:	8753 15th Ave NW, Seattle, WA 98117, USA
Phone:	+1 877-739-2245
Site:	fixautousa.com
Rating:	4
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 13

Reviews 10

Bryan Morse

This is a horrible place. I ran into my garage with the bikes on the roof of my car. Not to smart, my car needed some minor body repairs on the roof and rear pillars. I took my car to this place for a repair. Everything was normal until I picked my car up. I called in advance to ensure the car was ready, I arrived and my bumper was hanging from the light wires, Finished they say? Then I look over the car and find over-spray on the the black trim and even inside the car on the molding. I find broken clips that hold the molding on, the antenna was not removed prior to painting so now I have a little dam of paint and mask lines on my roof antenna. Molding parts of the interior are misaligned and installed incorrectly. This is all what I find before I even get it home. I take the car home and find in the garage lighting that the new paint on the roof is HORRIBLE! There are hundreds of contaminated spots in the paint, the roof looks like it has chicken pox. I could have done a cleaner job outside with rattle cans from the auto parts store. I have no idea how its even possible to have that much contamination in the paint, it must have been bad paint or they were sanding another car in the same room. There were also runs on the vertical surfaces. I was assured they would order the replacement clips they broke removing the trim for painting. It was four months of phone calls, until I finally just left the car in the parking lot with masking tape marking every contamination before they fixed the clips and contaminated paint.

Anonymous User

I was recommended here by my insurance company and decided to go with Phils based on the recommendations from this site. The service was great, the people (especially Tracy) were very friendly. However, my car was not fixed correctly. They called to let me know my car was ready for pick up and I told them I would get it the following day, even called that morning to let them know Id be in to get it with 2 hours notice. I went to pick up my car and they hadnt washed or cleaned it and when the tech handed my keys over he asked me to bring it back to have his team wash it. Their hours dont work with my work schedule so that was near impossible. On the drive home I found my speaker was blown. After washing my car I noticed the "blend" job was incomplete; they hadnt buffed it out and it looked like someone took sandpaper to my black car. I recently just washed my car again and realized that the door that they fixed (driver side back door) didnt seal correctly and my back seat was soaked - completely unacceptable when living in Seattle. Im taking an hour out of my day tomorrow to take it in to have them look at the issues. Heres hoping not too much more time out of my schedule gets taken up for mistakes and that they handle this correctly and swiftly....

Anonymous User

Unfortunantly my previous car has been in a number of fender benders and I always had my Volvo repaired in Bellevue. Once I got my BMW 328 and was rear ended, I decided to look for a repair shop in Seattle. It seemed like a good time to have my windshield replaced (with its growing crack) as well. Lonnie and Tracy at Phils immediately put me at ease with their extensive knowledge about my car. They efficiently took care of my rental car and dealing with Allstate Insurance. I thought I was happy with the service in Bellevue, until I came to Phils. The repair work was immaculate and I received the BMW windshield replacement I had specifically requested. The difference between the very good autobody shop in Bellevue and Phils, was that Lonnie and Tracy made me feel important! They turned an unpleasant inconvenience into a friendly, efficient, experience.

Christian Chin

A week ago, I was hit by a lady which damaged my fender. My fender actually fell off and the frame in the front of my car was bent. My insurance company referred me to Phils Body Shop. The people at Phils constantly kept me in the loop of how the repairs were going. They wanted to make sure I was informed of everything that was being done. When I picked up my car today, I had a gorgeous fender that had been painted perfectly. You can tell that they really care about their customers and care about doing a professional job on the repairs. I had an amazing experience and I would highly recommend Phils. I know the next time I need to get body work done on my car that I am going to Phils!

Kirsten Witt

These fellows are perfect "car guys" - down to earth, no selling - just doing. I scraped the side-view mirror off my car (yep- I did) backing down a driveway. Phils was recommended by Sams "The Shop" .... so I called and they were willing to talk to me (estimate and all) whenever I could get there. They ordered a mirror (looking for used/re.habbed) - when it came - they put it on in 5 minutes (literally) and charged me less than the estimate. Yay. (Mirror looks great - works fine and just feels so good).

Gene Seguin

Phils was recommended by a long-time, car-loving resident of the neighborhood. This neighbor has restored several cars using Phils so I thought they had to be decent. I just had my humble car fixed up by Lonnie and his crew and they were terrific. I expected a reasonable price and good work; what I got was a fantastic price and a really great result! And super-easy to work with. No hassles. Sincere. Theyll be on the tip of my tongue whenever I have a chance to recommend a body shop.

Ben Doko

A lady answered the phone said I can stop by for quick estimate, I stoped by 7 minutes later met an unfriendly technician and told me that I have to get approval from insurance (he doesnt care that I have claim number already) and it will take hours before final estimates completed, he also suggest I have to make appointment . What a waste of my time!! They seems dont know what theyre doing. Unprofessional and inefficient.Not recommended !!

Anonymous User

I had a very bad experience with this shop. Like another reviewer mentioned, there was dust in the paint and the clear coat was either too think, too thin or even missing in some places. Not the kind of work I was expecting or told I would receive for my E-class. I ended up spending twice as much getting another shop on the Eastside to fix the paint issues from Phils. This establishment is not recommended at all.

Colleen Burge

Im a woman and naturally a bit fearful of any type of car shop. I had been recommended a body shop near to Phils and needed to get multiples quotes to give the guy who hit my car. Phils had superior customer service and didnt treat me like a "dumb girl". They were able to get my job done quickly and it was perfect, just like new.

Richard Brody

One of our business vehicles was involved in a collision. Fix was the only firm in the area that was able to take care of us on short notice and could get us back on the road in a reasonable amount of time. Nice clean shop, great people, the truck was nicely detailed when picked up, all in all a great experience.