Pine Crest Funeral Home & Cemeteries

1939 Dauphin Island Pkwy, Mobile, AL 36605, USA

Address:	1939 Dauphin Island Pkwy, Mobile, AL 36605, USA
Phone:	+1 251-478-5227
Site:	pinecrestfuneralhome.com
Rating:	3.1
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 53

Reviews 7

Daj Bee

The worst experience you could imagine. Right from the beginning the staff seemed uncaring, unprofessional ,and inept at their job. After setting up initial meeting we were given little information and left alone in the room for long period of time. When questions were asked, the answer was not known because it was someone elses job. however we would go over that later. Later did not come.I felt hurried and that the staff did not want to know anything about how I wanted to honor my family member. I felt I was taking up their time instead of receiving a "caring guidance to a final goodbye". I had to physically visit Pinecrest daily to check on arrangements for my family member as phone calls were not returned. NO communication was sent my way. I was not asked to preview anything, check on preparations, if I wanted flowers, if I wanted engraving. No one wanted to take responsibility. The day of the funeral was further "salt in the wound" as communication among the staff was non-existent resulting in an embarrassing situation and dishonor and disrespect for my loved one. If I could rate Pinecrest less than -1, I would. Years ago Pinecrest had a great reputation. Everyone could count on them , not now. We still have lots in Pinecrest, but lots or no lots, we wont subject our family to this treatment again. This is a hard time, no one needs to have added stress from someone who is supposed to guide you in a time of need and should show compassion.

Cindy Ross

I normally do not post anything negative and always try and see the positive in things. This is a different situation, my brother, Chance A Lane, and I have been patiently waiting for a bad situation with Pine Crest Cemeteries Funeral Home and Crematory to rectify itself now for 5 + months only for matters to never get solved. All funeral arrangements were paid in full a week prior to our fathers burial and to this day, there still isnt a monument at his gravesite. There hasnt been any resolution here locally, just a bunch of empty promises and a lot of "Im sorrys" from the very beginning. I would strongly advise if you plan to have your loved ones buried here, think twice before doing so. Would be happy to provide more details...

my opinion only

AAA +++ Service. I learned on Wednesday afternoon that I had to bury a person. The family wanted the services done on Saturday. I own plots in Pinecrest on DIP. In a moments notice they coordinated services from Memorial Funeral Home and their cemetery. Pinecrest staff took me to the location where the person was to be buried for my approval. I was told that the vault would be delivered on Thursday. On Saturday morning the Funeral started at 11 am at Memorial Funeral Chapel. At 12:15 we were gathered at Pinecrest with everything in place under a tent. At 12:35 everyone was ready to leave the cemetery. Everything at both funeral homes had excellent service. .

Jo Committee

Poor service. Had a pre-paid cremation pkg for father, so little care for someone already paid for. No follow through to email papers to me as I was out of town. Once in town much delay for actual cremation getting done. Up charges added after paper work was initialed, and sent for remittance 6 months later! Much advantage taken of those in grief and little help. Presentation of cremated remains was by a custodian

Vaughn Brennan

Have had a number of meetings and calls over a period of years. Always have had attentive positive service.. We are pleased that Pinecrest will be our final resting place.

Wayne Gautney

The staff was excellent, organized and accommodating to our family!

Jason Haas

Lots of people talking