Fitness Works
| Address: | 3050 S Gilbert Rd, Chandler, AZ 85286, USA |
| Phone: | +1 480-413-1111 |
| Site: | fitnessworks.com |
| Rating: | 2.7 |
| Working: | 4AM–11PM 4AM–11PM 4AM–11PM 4AM–11PM 4AM–10PM 6AM–8PM 7AM–7PM |
Location
Photos 1
Reviews 4
MA
Maureen Lee
The gym itself is adequate, if you know your way around equipment and are self-motivated. Im a low maintenance member. I initially chose Fitness Works because of its location and convenience. The membership dues were also competitive. I dont like the hassle of recurring monthly dues. Weve all either have dealt with or heard of nightmares about trying to cancel a recurring withdrawal from fitness clubs, so I avoid it. I signed on for a year and paid the contract in full for both myself and my mother. My mother was diagnosed with breast cancer towards the end of the contract and was returning home to California for treatment and would likely not return except to visit my young children. When it came time to renew my membership, I had had no mishaps during my previous year, so it wasnt difficult to talk me into signing up for another 3 years. When I signed on, the manager agreed to allow my 71 year old mother and breast cancer survivor to come in for a few of yoga classes when she came to visit, which was about 4-5 times a year, for about 1-2 weeks at a time. I have 5 months left on my 3 year contract. There have been errors regarding whether I had a valid membership periodically...I can let those slide. They were easy to fix, although a hassle to explain every time. They insist on interrupting my work-out in the beginning instead of after, so I miss my group work-out. This was annoying and always struck me as not very customer oriented...and I feel Ive been a loyal customer. My mother on the other hand, has never been stopped. Manager after manager has extended her (and me) the small courtesy of letting her enjoy her yoga class. So last week, my elderly mother came to see the grandkids for New Years. We came in for Body Flow on Monday and her membership card appears to be invalid, after over 2 1/2 years. Brendan (manager?) says her membership has been expired and that he will not allow my mother to use the facility. They say I need to pay $15 a day for a guest pass. I balked at the idea, not because of the money. I have disposable income and plenty of it. I dont want to be vulgar about money because THAT is not the issue here. Ive come in to talk in person a couple of times and left feeling my issue was unresolved. I was promised phone calls the following day, twice, but no calls. I called and left messages and my cell number, and no call back in a week. I was told the manager is busy. Apparently hes always busy. The management at Fitness Works has changed since I signed my 3 year contract and there is nothing stated about courtesy visits by my mom. Fine. I can acknowledge that. I was hoping to discuss what my options were. What if I could pay for weekly guest passes at a reasonable price? Well, Ive had time to think it over. Ive had my fill of passive-aggressive behavior from their greeting staff (specifically, Carlos) and the insincere hand-shakes and promises for call backs from Brendan. They dont deserve my business. Frankly, I joined a significantly nicer gym and signed on for another 3 years. And so long as they treat me right, theyre going to get commission after commission from the rest of my family and friends. I dont know what career goals these "kids" at Fitness Works have but if this is how they treat loyal customers, their outlook in business is grim. The staff Ive had the misfortune of dealing with lacks professionalism, are poorly trained and do not represent their company well. At the risk of sounding vulgar again, Im going to say it plainly. I am a very successful woman who doesnt have the time to deal with staff who dont know how to treat me and my family. Its beneath me. Ive decided to pass on Fitness Works and you should consider looking elsewhere also. Save yourself the headache.
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Bronson Stevens
I am currently a very dissatisfied customer. When I signed up for service in January we were told that we could put our account on hold because we are going out of the country this summer. When we went into the gym to place the hold and we were told by the front desk attendant that we would no longer be able to put the account on hold unless we had a medical emergency. I talked to the manager on the floor who gave me a phone number to call and said that these would be the people who could help me out. I called the number and left a voicemail. I never heard anything back after leaving that voicemail. I called again a few weeks ago and left another voicemail. Again I never heard anything back I called again about a week later and talked to Amber who said that she doesnt receive voicemails and she doesnt know where they go. I told her my situation again and she told me that I would be unable to put the account on hold due to new ownership. I said ok then, can you cancel my account? She said no. I asked if she had a manager. She said no. I asked who she reports to and she said that she talks to the owner directly and she gave me this email address.
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Anonymous User
Beware! I got a free 3 month membership to try but they pushed to upsale me and told them I didnt have bank acct. Manager told me to get a prepaid debit so I did & came back. I signed the contract which they said I could cancel within 3 days. They ran the card and even though there was more than enough money on it it declined. Same manager that told me to get prepaid debit at check cash place suddenly says *oops* we dont accept though and has me fill out cancel form because still in 3 days. They get their copy and I get a copy of cancel form. Now over 2 years later I get collection calls for $1200! I hadnt moved and hadnt changed my number get Fitnessworks couldnt call to say problem with cancellation. I call corporate Fitness & they "dont" have cancel form of course & I said why would the manager tell me to use prepaid debit which she says never has been allowed as form of payment. I ask why would co allow someone to sign without proper payment and she tells me oh well we will just collect later. They are aware of their shady practices and dont care. If you want to ever cancel membership dont go here
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Anonymous User
My husband and I went on a tour of the gym at the beginning of July. We were given a tour by what seemed like a really friendly staff. We decided to join and were told by the staff that we could sign a 3 month membership with the option to go month to month after. Regrettably we signed the contract and did not read it because we relied on their word. After the 2nd month, my husband tried to cancel and was told that he signed a contract for a full year with no ability to cancel. He spoke with the employee who signed him up and the employee told him over the phone he could cancel but had to pay a 2 month cancellation feel. My husband then spoke with the GM and their customer service line and they both told him he could not cancel. The gym used very deceptive sales tactics to sign us up and we are extremely frustrated with their response. They are all really nice and friendly up front, but its a shell game and they are good at playing it. I strongly encourage you to read the fine print at another gym and avoid this gym because they are not HONEST!