ACME Locksmith

Address:	2735 E Main St #10, Mesa, AZ 85213, USA
Phone:	+1 480-380-2263
Site:	acmelocksmith.com
Rating:	4.8
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 100

Reviews 6

M G Hall

Ive always been careful where I leave my keys, unfortunately with age Ive found that the thing I do best now is losing stuff. Sadly my keys are not immune to my senility or forgetfulness. Ive recently gone about trying to temper this problem by making copies of my keys, but the big box stores have your most commonly used keys/locks which is fine for most of my keys but I had about four high quality locks that apparently dont move enough product to justify keeping in stock. I was referred here by an ACE hardware employee. To my surprise this store has just about every key possible (and more) the keys I needed had to practically be made by hand from some of their stock one at a time. The extra cost? none, granted the cost per key was a tad bit more than the limited ones the big box stores carry, however the cost for over a dozen keys made (all by hand and sizing) were still a fraction of the cost of one new lock. In my case, I did have to bring the locks with me so each key could be confirmed it worked, but only took 20 minutes and that was mostly the employee waiting for me to stop fooling around with all the interesting locks they have at the store for demonstration. I strongly encourage those of you to try this location out. I did not have them come to my location to do a "lock out" or unlock something for me, but Im certain their service would be just as stellar if they did. I see there is one low rated review in regards to a programming a key for a car. I am not certain what specifically the dealer told that gentleman, but I can assure you in my case I opted to have acme do it - the dealership wanted to charge 799.99 + labor for extra keys and programming, ACME - 235 + tax for the same amount of work. Ill be having ACME take care of my lock needs from now on, I can see why they have and A+ rating with the BBB.

Amanda Stamps

I rarely write reviews. How I was treated by staff at Acme needs to be put out there. I had called previously because I needed a door cylinder replaced. They didnt have the part but no biggie I ordered it. I was told to come in the afternoon because more people worked, so I came in today. Now I completely recognize that 315 is late when you close at 500 but I was working. I would have even been ok if the guy told me politely that they couldnt get it done today due to the late hour. What I was not ok with was the unprofessional attitude I received from the guy at the counter. He was clearly annoyed at my presence. He pouted as he put up what he was working on and stomped away with my part. It was like I walked into a yire shop and asked for a locksmith service. He went and complained to his coworker and then came out and while still being rude told me it couldnt happen, but this time said he couldnt get "stuck on" my job in case "20 other people" came in and overworked his co-worker. The store was empty by the way. The job would also take too long. So I sit here a mile away with my door lock fixed and Acme is still open 10 mins. Bulldog locksmith was anxious for my business and came to me and fixed my lock within 45 mins. It probably would have been faster but we had pleasant conversation. I recommend a small business like Bulldog because clearly Acme doesnt need your business.

Kathy Williams

Shocked to know that we still have reputable and HONEST business. Like Acme Locksmith!!! I recently bought a home and needed to have my locks rekeyed and I did what everyone does called around, and came across Acme after several attempts to reach a locksmith that I can understand and had a fair price. I know this because, I myself own a business and maintaining the integrity is a PLUS in my book. I called and spoke to a lovely lady Violet, I have to say that this lady has the Best Customer Service I have ever experienced in any field. Violet gave me options who does that now a days?. She asked all the appropriate questions, was blown away with her overall knowledge in this trade. ( I dont have that at all. ) She told me I didnt have to replace all my hardware if I was happy with it , and of course I am I just didnt want anybody else but my family to have access to our home. She suggested I take my locks into 1 of their 3 locations and for a minimal amount I would have all on 1 key. I will tell everyone about Acme Locksmith. She deserves a raise or I would love to hire her to coach my employees.

Cheyenne I

I called ACME Locksmith services after I accidentally locked myself out of my flat and my landlord could not provide me with an extra key. The technician, Brian, showed up about an hour after I called and within five minutes, my door was open. Brian was polite and very efficient. It was nice to be provided with such friendly and agreeable service after an exhausting fifteen hours of stress and anxiety over the situation. He also informed me about ACMEs 24 hour emergency services which had I known about previously, I would have utilized them when the situation first occurred the night before. I would recommend ACME Locksmith after my experience because of the quality of service I was provided with. I was a little shocked at the fee, $80, since only my door handle was locked and the whole process took less than three minutes to complete. However, I do feel that the previous reviews for the integrity and professionalism of the company as well as the service I received warrant the price. Thank you Brian and ACME Locksmith for helping me out. I sincerely appreciate it.

Patricia Wittman

Good Guys. A neighbor recommended this company, and Im so glad I called them. I explained what I wanted, they quoted me the prices over the phone. Ryan showed up on time, had me walk the work with him, explain what I wanted and ZOOM off he went to work. He was courteous but quick, and if he came on a problem, he discussed it with me, got my approval and got it done. Downside. Ryan told me the final price, and it was different than my quote but not more than 5%. Had me sign his phone CC charges, AND an invoice. When I asked to see what I signed he said both would be sent by email the next day which they were. Just would have like to have had a bill showing me why I paid the amount I did. It was close to the quote, but you are charged for EVERYTHING. I have no complaints, just be careful what you ask him to do or he offers to "fix" something for you, even if you are glad hes able to fix it. .Excellent job, would recommend to anyone but with the proviso to ask "how much so there are no surprises later. Lesson learned.

Lauren Vining

We recently had a break in my car, which was parked in my driveway. The theif stole my keys, so that prompted our need for a locksmith. My husband googled locals, called for pricing & availability, & we settled on Acme. The gentleman that came out was kind, clean, friendly, went over & above the typlical service, spent a lot of time w/ us & wasnt rushing things. He gave us a lot of great tips on how to secure our home more, inways that didnt cost anything, or much at all. He was very informative on products & didnt make us feel like we were at a sales pitch. I posted our experiance on the local Laveen fb page as well, plus some of the tips he shared w/ us to help make everyones home a little safer! Sure are happy w/ our service, feel safer in our home, & I didnt feel like the prices were bad at all, they actually saved us a lot of money compared to some other locksmiths! I HIGHLY reccomend these guys again!!!!