El Pollo Loco

5009 S Arizona Mills Cir, Tempe, AZ 85282, USA

Address:	5009 S Arizona Mills Cir, Tempe, AZ 85282, USA
Phone:	+1 480-730-7802
Site:	elpolloloco.com
Rating:	3.9
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM

Location

Photos 100

Reviews 39

Leslie Saenz

Despite placing my catering order 20+ hours in advance and receiving a written confirmation of my order and the expected date and time of delivery the local store, AZ Mills, somehow managed to confuse the date of the order. It took me 25 minutes to reach the store as all of my calls from 1135 to noon went straight to VM. I also reached out on-line to the customer service line AND spoke directly to someone in customer service who let me know that they couldnt actual see any catering orders but that they would e-mail the store management with a note to contact me as soon as possible. None of this is helping the 20 management people I have in a meeting with a set schedule whose lunch is late and unknown. Once I was able to speak with the store the order did arrive in 30 minutes which was an hour late. They still charged me a delivery fee. Unbelievable! I ordered a package with one additional side which they upgraded the size and didnt charge me for. A total discount of $20.53. Unfortunately this was their first and last shot at a catering order. Stick to eating at the restaurant.

Alethia for Christ

By far, the Best El Pollo Loco I have ever been to. They actually care about what they are making and serving. Most Ive been to just throw your food together and send you on your way. I wish I took a pic of my order from before, but it looked so good I got right to it! Lol ordered the new Mango Taco plate. So good! My new favorite. Im a huge fan of the original chicken tosdada salad, only with dark meat. I dont go to too many chain restaurants anymore, but I can definately make an exception to come here.

Dandee Temper

If I could give you 0 stars, I would. I said my order FOUR times and you still messed it up. Its not that hard when your only job is to LISTEN to WORDS coming through a speaker. Thanks for ruining my 30 minute lunch break. I do not want a "credit for my next visit" because I will not be back. I want my money back.

Jarvis mccrary

Used to be one of my favorite places but they took away the chip bowl (so now you have to wait for your meal to get the dinky lil bag o chips) and most importantly they down graded their burritos. I only go there a few times a year now as opposed to the once a week I used to.

Kim Muñoz

Food is always great here. Recently, seemed as if I had a gentleman waiting on me that could have been new or not that knowledgeable. However, the manager was right there to help him out. Manager has a great attitude and very personable.

Eisha Hooks

This is my go-to lunch break destination. The chicken is always fresh. The service is LIGHTENING quick. Just make sure you differentiate between mac and cheese and mashed potatoes. They tend to get my order wrong often due to this.

Matt Stenger

Theres nothing special about EPL other than its well cooked chicken at an honest price. Stick to the Pollo Bowl combo for $5, or tack on an extra 25 cents for some more tortillas and eat a hearty lunch for under $6 with tax.

Michael Braden

This place is always dirty. The staff is friendly, but disorganized. The General Manager always curses is Spanish and doesnt always conduct himself in a professional manner and it shows by his employees actions.

Benjamin Perea

Very courteous staff, every employee asked us about our experience. Good tasting chicken, maybe a tiny bit overcooked. The macaroni and cheese was the best Ive tasted at a chain in a long time. Very creamy!

Emma Andrade

Website says theyre open at 9am and based on what the drivetru person said theyre open at 10 am. And on top of that the staff was extremely rude. BTW food was not good like other times. Very disappointing!

South Point

Check your drive thru order well. No salsa, I ordered mild red, no salad dressing, I ordered creamy cilantro, wrong sides..way wrong. I was the only car going thru, 5 staff hovering. Incompetent.

Christy Dvoret

We have used this El Pollo Location for catering on several occasions and my team is always happy and full afterwards! The staff is friendly and seeks to serve and provide good customer service.

Andre Morris

Always fast, healthy, and delicious. The dining area at this location is huge compared to other valley locations. Also, the employees here rushed and went out of their way to make me happy.

Ashley Nelson

El Pollo Loco is the best fire grilled chicken I have ever tasted. They have the best foods to eat! I will tell anyone to go there to eat! The best and great amount of food for cheap prices!

Ted Yeager

I eat at this location multiple times per week over the last year. The chicken is always tender and cooked as it should be. The service is great and the food is always good.

Ambeeezy Ambeeezy

The soda fountain is always giving nasty drinks! Everything is watered down... Every. Single. Time. I cant the only one thats complained about this... Do they just not care?

Jesugonzo1222

ThIs place is delicious. Sorry about the pic I forgot I was to supposed take a picture when the plate was full but this want the case, it didnt make it. Lol

Dan Schwartzman

The food is great and the service is top notch. The team works together well. I am addicted to the tostada salad. I am a Very happy customer.

DANA S

Stopped for lunch at lunchtime chicken was perfect tender moist as expected great friendly service clean establishment

Jean Agregado

Food is always great. Place is spacious and tidy. Salsa bar has a good selection to go with any dish you have.

Carlos Meza

Highly disappointed. You need to be aware how to cook your chicken. It was very hard like a chicharron.

Chauncey Myles

Friendly staff food ready in timely fashion..although last visit the chicken was a little extra crispy

Nygel Davidson

Pretty good food but some incompetence at the window caused me to drive off without one of my salads.