Roller-McNutt Funeral Home

Address:	801 8th Ave, Conway, AR 72032, USA
Phone:	+1 501-327-7727
Site:	rollerfuneralhomes.com
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM

Location

Photos 9

Reviews 10

Jon Frisby

Let me preface this review by saying it is a warning for any perspective employee instead of an evaluation of Rollers services to the public. My experience as an employee of roughly a year was a journey of being at the mercy of a corporate entity that masquerades as a "family run" business. In the style of a corporation Rollers attitude towards its employees is that of begrudging tolerance. As a perspective employee you need to be aware there is no full-time employment with the exception of licensed funeral directors, or managers. This leaves the position of funeral assistant; a position in which you potentially work anywhere from 24 hours a week up to 40+ with no consistency in scheduling from month to month. The primary responsibility of funeral assistants is to remove the deceased remains of people from institutions, or private residences. This responsibility is divided into two parts. The first part is an 8 am-5pm shift at the funeral home where in addition to removals assistants are expected to preform custodial, janitorial, and errand-running duties. The second part is a night-time "on-call" duty where from 5pm to 8am two assistants are required to conduct removals. The "first-call" is the assistant who goes to hospitals, or nursing homes while the "second-call" only gets contacted if there is a death in a private residence, or a situation where two people are needed. While on-call assistants are guaranteed at least 2 hours of pay even if they are not called out. This being said there is a potential where you could be working all night; the first-call is called every time there is a death, and will go on as many calls as there are in a night. All this being said a perspective employee will most likely be looking at the part-time funeral assistant position, and it is the experience as an assistant for which I am writing this review. Be aware that wages are thin, and if you have to support a household you will likely need another job in addition to this one. However, balancing a schedule will be difficult because they are put together by people at the individual funeral homes with little, or no experience who are frustrated themselves with the process. Also as a part-timer you are entitled to the bare bone benefits like visual, and dental. The individual management of the various locations are compassionate people, but have little autonomy, and are often at the mercy of the "E" executive team based at the corporate headquarters in Little Rock. It is the interactions with the executive team that are the most unpleasant, and demeaning situations moreover than taking care of the dead people. The executives look down on their employees without any knowledge of that employees qualifications, skills, or life experiences or situations. The executives often frequent the most central locations in the state to cast their judgmental eye on the funeral home, and employees. More often than not if there is an issue to be corrected you will be approached like a child in a classroom instead of an adult; this is if you are approached at all because counseling, or warnings are virtually non-existent. In summation working for Roller Funeral Homes is tolling, inconsistent work for harsh wages while operating under the unfeeling, and uncaring gaze of corporate boogeymen.

Anybody Else

We made our arrangements for our son Thursday afternoon. We didnt have his social security number and I was told that they didnt need it immediately because they couldnt do anything without the official death certificate. Friday morning at 9:00 I got a phone call from them wanting his social security number. They didnt get the official death certificate until the next Thursday. We were grieving the death of our 19 year old son and had to deal with them asking me to do something that didnt have to be done then. I received a phone call from them the following Tuesday that I had been given the death certificate for another person as well.

Patricia Patterson

The funeral director was rude, lacked compassion, and was kind of aggressive. My mother was to be cremated, but I wanted a private moment with her beforehand. My mothers body was simply put in a hallway near the door to the garage area. During my brief time with her, I listened to drivers loudly talking outside the door, and they eventually walked in the door where I was standing next to my mothers body. This was a very important time for me, and the lack of quiet and privacy upset me very much. VERY DISRESPECTFUL AND UNPROFESSIONAL. I would definitely not recommend using this place to handle your departed loved one. AVOID.

Leslie VanderBeek

Where do I begin... the funeral director, Mike not only argued with me regarding the cremation of my brother, which was not performed the way the family requested, but he also hung up on me when I was trying to discuss with him how they bungled up our wishes. The receptionist Carla, failed to relay the written and verbal instructions that his family wanted to pray over his body just before the cremation. This did not happen, instead there was a call made to my father letting him know that he could pick up my brothers remains. No closure was allowed my family and no apology was ever given for the mess up.

Kt Epperson

These people should should not be allowed to deal with people who are mourning a loved one. They have overtly smug attitudes and their office work is laughable. They messed up the obituary TWICE. We were also told the ashes of our loved one were going to be put in a nice container inside a velvet purple satchel. They were delivered in a cardboard box as the man shook them as he walked toward us. Tactless and disgusting of them to present to a mourning family.

James Richmond

Theres no way Id let this place handle the funeral of a loved one. Their little motto is "With All Our Respect". Apparently that doesnt apply when it comes to the treatment of their staff. The childish antics of the upper management are despicable and borderline discriminatory. Do yourself a favor and find another company that actually upholds the values and principles that it claims.

Alyssa Heffington

They were honestly the sweetest and most genuine funeral home ever. They made the grieving process easier and they handled the funeral so beautifully for my grandpa.

Jason Boyd

Been here more times than I would like to have been however the staff has always been very kind.

Kristi Stephens

They are really great at making a very grieving process bearable.

Melissa Morgan

The employees are always very helpful in bad circumstances.