Address: | 742 San Pablo Ave, Albany, CA 94706, USA |
Phone: | +1 510-525-6427 |
Site: | albanytire.com |
Rating: | 4.8 |
Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed |
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Joel Jacobs
Brought my car in right before a holiday weekend with two flat tires (one of which had only 15,000 miles). They speculated that vandals had punctured the tires, and they sold me two new ones, and rotated the old ones. The next day, the other two went flat (again, one of which had only 15k miles), and I had to be towed. The circumstances are pretty upsetting. I have no reason to believe that the shop damaged the other two tires or put the wrong ones back on. (Of course, if they had, I wouldnt know.) Still, I would have hoped that, when I brought in a car right before a holiday weekend with two vandalized tires (different model tires on opposite corners of the car), they would check to see whether the other two tires had leaks. They didnt, because apparently putting a tire in a tub of water is a service they charge $10/tire for. (They didnt even suggest it at the time, though.) The tow driver said the oldest tire looked totally shot; why didnt Albany Tire tell me that when rotating it? Maybe they did nothing wrong up until the second time I brought the car in (three roadside assists later); I really cant be sure. But I do know this: (1) they were not particularly sympathetic to my situation, which really did suck, even the parts that were not their fault; (2) it took a look of arguing just for them to give me a discount that was similar to an on-line coupon on Yelp, just as a courtesy; (3) after the owner agreed to give me the discount, he didnt bother telling anyone else, and he was gone and unreachable when I picked up the car, so I had to wait for him to return from lunch; and (4) the owner did not apologize for that; an apology would not have cost him anything.
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Candy Permillion
As expected, Albany Automotive took care of us. Short notice and a long list of repairs needed and they handled us like real pros! It is nice to be able to rely on a place for auto repair and not to be worried about being taken advantage of or "Gouged" as I call it. Very friendly guys there and that nice guy who always answers the phone is great; he is consistently friendly and courteous and he always gets us in when we need an appointment. I think his name is Marcel but Im not sure. Anyways, keep up the good work and see you next time, for sure!
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Anonymous User
Excellent service, friendly honest staff! Our experiences over the years have always been great. We have taken a number of cars there for regular maintenance as well as unexpected problems. They have always been able to schedule us within a day or two of our request. Our teenage sons started taking the family cars there and were treated with respect. We are always consulted in the event of any new recommendations for service/repair and they explain our options in a way that we understand and can prioritize for ourselves.
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Alan W.
Got a couple tires from tirerack and had it shipped to them. They called the day that it arrived, and I was able to schedule an appointment for that same afternoon. Price was as advertised on tirerack website with no surprises. The people were very professional and my tires mounted and balance in under an hour. They even they keurig coffee available while you wait! They are a small business that does good work. Give them a shot.
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Renee Watkins
I have gone to this garage for about 20 years and am impressed by their integrity. The service is excellent and when you dont need something, they tell you so and dont try to sell it to you. This is good if you tend to worry about your car. Over the years they have worked on my car body, my engine, and my tires and their work has always been thorough and lasting.
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Marshall Witkowski
Albany Automotive was very helpful in servicing the brakes on my car. I heard a loud grinding noise and was able to call and drop my car off on the same day. They replaced only what needed to be and got my car back to me on the same day. Marquise was very patient and understanding.
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Anonymous User
Took in my vehicle with a brake and light adjustment required by the DMV for a custom car. They got me in the same day, and when they had a problem reaching one of the adjustment screws, worked with me to resolve the issue on site so I could drive home with the certificate. Thanks!
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Judy Mitoma
I have a very good impression of Albany Auto. The place is clearly a long standing local business, people take their work serious, no bells and whistles and the prices are so fair. For example I just had brakes done at half the price quoted at the Toyota dealer in Albany.
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Mary Mary Magdalene
Friendly, kind, knowledgeable staff. Excellent workmanship. I take my truck here all the time!
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North Lennox
Responsive. Consistent. Great work at decent prices. Highly recommend. Thank you.
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Ben Cotts
Nice staff. Straightforward and good service
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Russell Hardcastle
Great honest people, great service!
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Johnny C
Great service on my tire purchase