Emerald City Laundry Co

Address:	1210 G St, Arcata, CA 95521, USA
Phone:	+1 707-825-6802
Site:	emeraldcitylaundry.com
Rating:	4.5
Working:	7:30AM–11PM 7:30AM–12AM 7:30AM–11PM 7:30AM–11PM 7:30AM–11PM 8AM–11PM 8AM–11PM

Location

Photos 27

Reviews 30

Em Bill

Its not the cheapest laundromat in Arcata, but its the best for several reasons. Having a card that they give you that you can load from cash or credit/debit card vastly surpasses having to stock up on quarters IMO. If you need to do a load or two on the fly, you sit have to make that extra trip to the bank to get quarters. The washers have waaaay more settings than in the other laundromats Ive been to, like extra heavy washes for dog blankets and extra extract to wring out more water (great for clothes you have to hang-dry). Most of the time they have a couple attendants on the floor/behind the counter, since they have wash/dry/fold services and such. I never feel like my laundry or supplies are going to be stolen like I do at other places. Also, Ive forgotten items before, a quilt in its own dryer, and when I realized the next day and called in, they had it. If you forget your laundry, they bag it and put it in the back room. To get it back to charge you $5 or something like that, but the fact that you can get it back at all is pretty sweet. They also have this free transfer service that I adore. Basically, you start your laundry in washers however you want, tell them how you want it dried, then give them your card and leave. They will ask how hot and how long, and based upon that will tell you how much it will cost and when you can come back to pick it up. They give you magnet labels to stick on your washers and then they will stick those on the dryers when they move your laundry so theres no confusion. Its a pretty nifty process thats allowed me to multitask laundry with other errands. They have free wifi, and a good selection of laundry products in case you forget yours. There are lots of chairs, tables for sitting and waiting as well as for folding laundry. They usually have the radio playing and theres a lot of windows, so it has a very warm, welcoming feel. Not at all like the dingy laundromats elsewhere. I guess they do pickup and drop off too, though I havent used that. I imagine it would be very useful for busy moms, and elderly and disabled folks. Basically they have everything you could want in a laundromat for not that much more than others. After trying them, I wouldnt take my laundry anywhere else.

Miss Anonymous

the female owner is extremely unprofessional. The maintenance man there is horribly rude. I had done some laundry there and was going back in to check and make sure that I got everything out of there when the employee told me that he had already checked everything and said that there was nothing left in anything he wanted me out of there because it was 11 so I left and took his word for it. Couple days later I realize some of my laundry wasnt there and found out that they had it it was left in a washing machine and they dried it. They ruined my laundry and several very expensive items that never should have been dried. The owner told me that it was my fault because I didnt check each and every washer and dryer myself but her employee told me not to because he already had and he needed me to leave. The company wouldnt take responsibility for their actions and most of the staff there have been rude. Other than being clean I cant say anything good about this facility.

Kaitlynn Pearson

Ive been a loyal customer here for months and always come in right before close around 9:30 pm, to do my laundry. For months there was no issue, but today man named Enrique gave me and some other people a really hard time and told us all to leave because it was almost 9:30 pm. He was extremely rude and condescending, very poor customer service. Customer service was always good in the past but now I guess people will start taking their business elsewhere. Also, theres never enough laundry carts, so you have to wait for other people to finish their laundry.

Scott Ohman

OK equipment, but expensive, and the staff is lazy and indifferent to customer service. Informed staff that the advertised free Wi-Fi service was not working and was told "yeah, that happens sometimes." 1/2 the dryers frequently full of dry clothes that the employees havent bothered to remove, so I stand around waiting for a dryer a lot. Struggling to close a dryer door that wouldnt close, and instead of helping, the hipster yelled at me from the counter not to slam their doors.

Irie Sky

Best laundromat ever!!! Staff are super nice, tables and chairs to work at while you wait, & a free service which puts your laundry into the drier. This allows me to drop off my laundry and run errands for no extra charge. Super clean. Open until midnight. Only downside is super slow wifi.

Andrew Michalko

Love their service and clean facilities! They offer a FREE transfer service, so you put your dirties in the wash and tell them how long you want to dry them, and you just show up later and they are magically dried in the dryer... Love that option.

Dave Walsh

Great laundromat. Ive never been in a cleaner more organized and efficient laundromat. It was inexpensive too! All new equipment and friendly staff keep this from being a hangout for vagrants.

Chelsea Rhoads

Expensive but a great example of you get what you pay for. Clean, efficient, large machines for big items. Very friendly and knowledgeable staff

Scott Lincoln

The young lady really helpt me. I am a brain injury surviver and have difficulties. They are pleasant people here. Nice to have been there.

The Gentleman Farmer

Nicest laundry facilities Ive ever used. Great service and support. They sell single doses of detergent for those traveling through.

Blanche Duann

Nice atmosphere. Really friendly customer service. A bit expensive for me but worth it for the service and feel of the place.

Liliana Gandarilla

Very clean laundromat...FYI Theyre open late but last wash is at 9...they have a sign that says LAST WASH AT 9:00PM.

BARRY Daniel

Friendly. Clean. Nice staff and music etc. Just a cool place to be if you have to do laundry!!!!!