Address: | 915 Ashby Ave, Berkeley, CA 94710, USA |
Phone: | +1 510-843-2000 |
Site: | berkeley-heat.com |
Rating: | 4.6 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed |
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Wylendia Eastman
We were looking to purchase a gas insert for our fireplace. We received a very warm welcome and received a tour of the products they carried. We also, got a demo showing us how easy it is to operate and the choices you have for customizing the insert. We are very happy with the purchase and the customer service we received. We especially liked the one stop shop, meaning they have a contractor that takes care of the gas and electrical piece of the installation. I highly recommend them if you are ooking for a gas insert or wood burning stove. You will not be disappointed.
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Gary Yellin
I purchased a beautiful Regency gas fireplace from Berkeley Heat. They have a terrific showroom that allowed me to get a very clear picture of the various styles available for the outer appearance and the various faux wood choices. The installer and his crew they work with are excellent. It was a pleasure to have a contractor be as professional as these men were. BH was the third retail gas fireplace dealer that I visited before making a decision, and I recommend them without reservation.
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Dia Penning
Took them a little while to get me scheduled because they are SO busy. But once we got scheduled everything went of without a hitch. The fireplace is beautiful and installed excellently. Our project required a custom face plate and the removal of some of our 1911 fireplace bricks. All of it was done with care for my fireplace, for my home, and for my family. Berkeley Heat goes above and beyond and I would absolutely recommend them.
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Christopher Kirkham
Nick at Berkeley Heat has been very knowledgeable and helpful in supporting us through a large hot tub purchase about a year ago (our favorite hot tub ever!) as well as two excellent wood stoves in the past year. Cordial and professional, Berkeley Heat has true local expertise that is necessary for buying wood stoves and spas, where technical know-how and installation support are critical. Thank you Berkeley Heat!
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Anonymous User
Some crazy say anything sales types who want to get your deposit check real bad. You might get it back if you want to endure a lot of bad behavior. I had a problem with them and the customer service guy emailed me saying I was a liar and a "scumbag". I dont know how they stay in business. Bad reviews all over the internet!
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Steve Kurtzman
Thanks to Berkeley Heat I, now have a fireplace insert. Moises and the Plumber were great. I ordered the Insert about 2 weeks ago. One week after ordering the Insert. The work started on Monday for the Gas line and the Insert was installed by Friday. Thanks again for a quick and great job.
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Gene Sempierre
very bad experience with rude salesman on the phone. Requested a status on order placed 2 weeks prior, and got an attitude for no particular reason, and the man refused to disclose his identity. Bad service, bad people; how can they stay in business, I wonder!
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Robert Moreno
Low pressure atmosphere with super knowledgeable staff. Start to finish a pleasure and you cant beat prices i looked around for several years finally went with these guys. They do alotta business with manufacterer and the prices show.
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Larry Setren
Excellent experience with Berkeley Heat from Sales through Installation. Nic is sales is knowledgeable and straightforward, Moises in installation is a real pro, and a very nice guy also. Good products and service, highly recommend.
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Lisa Cannelora
We have purchased 2 units from them and referred several clients all of our experiences have been successful. If you need an installer they recommend people to install who are very professional and know their job.
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Ilana DeBare
Wr ordered a gas fireplace through Berkeley Heat and we love it! Its so nice to curl up on the couch, push a button and instantly have a cozy fire. It heats the living room area well. Wish wed done this years ago.
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James Botts
My wife and I came by Berkeley Heat on a Sunday, ordered a hot tub and everything was installed at our house by Thursday evening. Everything was professionally handled and very efficiently done.
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Aaron Marienthal
These guys definitely know what they are doing, and did a great job with our unit. Although they put in the wrong stones at first, they fixed it almost immediately.
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Timur Nusratty
Friendly, supportive, knowledgeable, and responsive service. Good pricing. Would definitely recommend and patronize again.
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Philip Dreyfuss
Would recommend this place extremely highly for anyone interested in a hot tub. Great service and a very fair price.
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Susanne Leitner
They knew what I wanted and had what would work and satisfy what my plan was for he space.
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James Hughes
Great company, very easy to work with, and their prices are competitive.
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Brad Gallien
The team there was easy to work with. We love our new fireplace!
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Mary Jane Gross
Great efficient service with beautiful fireplace installation.
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phyllis steiber
thank you for sending back the installers and making it right.
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Joan Guilford
Lovely fireplace insert. Installation team was superb.
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daniel waitz
I love this place!