Fitness 19

12873 Mountain Ave, Chino, CA 91710, USA

Address:	12873 Mountain Ave, Chino, CA 91710, USA
Phone:	+1 909-548-3333
Site:	fitness19.com
Rating:	3.6
Working:	4:30AM–11PM 4:30AM–11PM 4:30AM–11PM 4:30AM–11PM 4:30AM–10PM 7AM–7PM 7AM–7PM

Location

Photos 31

Reviews 11

J.D. Clem

The club is okay, standard- nothing special. The exercise classes are pretty good. The staff is not very conscientious. Many times that I went in, they were just all sitting around the desk area. One time some young kids were taking pics of the women while in the Zumba Class. I reported it several times, before they finally did something. They talked to the kids, but did not ask them to leave the facility, which I did not feel was the appropriate response. I moved out of the area in July, and 3 months later, I have not been able to cancel my account and stop the automatic charges. I filled out the cancellation in the facility, but was told the computer was down. A month later, I was charged again. On September 4th, I went to the nearest Fitness19, obtained another cancellation slip, the young lady here called the Chino office, and I was assured that it would be cancelled, with a 30 day notice. Today, Oct. 15th, I was charged again. I called and was told that it was never received and I needed to send in another cancellation and would be held to yet another 30 day notice after it was received. To date, I have not been able to speak to any manager. Very DISAPPOINTED!

Gena Horton

I spoke a "manager by the name of Al. I cancelled last year with a letter and a small piece plastic that said 19 hour fitness to cancel because I relocated to Florida. They said the never received it . I continued to call an no one was one Especially Al .... The manager, was helpful. So when I came to visit I had to file a police report with the Ontario police department for fraud. Al hung up on me over and over, he certainly did want the phone call recorded. He wouldnt give any information about the owner other than he doesnt handle business in the facility. I canceled over a year ago and they still were taking money out of my account. I stopped that and I sent a copy of the letter once again to the police department and letter to them. This will go to all of the credit bureaus. They take peoples money and then they have an I component staff. THIS NOT EXCEPTABLE BEHAVIOR!

Amanda Asbury

I get charged on the 15th of each month. I cancelled my membership on the 18th due to the weekend and was told that I had the month I just paid for plus one more month that I had paid for in advance when I signed up. I then got charged again this month! I called yesterday and was told I would receive a call from the manager Al when he got in at 10:00. I never received a call. I called back today and Al answered the phone. He then proceeded to tell me that because it was 2 days after my billing I would have to pay for another month and there was nothing he could do about it so I asked to speak to someone above him and he then told me that he is the District Manager and there was no one above him but the owner and he does not speak to customers. Can you believe this????? I WOULD ADVISE YOU TO NOT JOIN THIS GYM!

David Snyder

Ive been a member for a few years. Had some charges after sign up that I want aware of but it was my negligence. Just ask about all the charges from corporate. They arent even that much.. most gyms do that to you anyway, 19 doesnt deserve a bad rap for that. The club is small and on Monday evening its crowded but look at the times when they are busy and dead, thats accurate. I tend to go in the morning when no one is there. Day care available, classes, trainers are available, tanning bed membership available, lots of extras for a inexpensive club. Club condition is good, equipment is ok, staff is friendly. Good location, right next to Clarks. Its no LA fitness but the price says it all. Overall Im pretty happy, never had a bad experience.

maria carrillo

I was with fitness 19 for a year and I had my personal training with a women trainer. I left on vacation and when I came back my trainer was gone. I told them that I want to cancel my personal training contract because they didnt have a women trainer and they did, but they told me they had to charge me one more month. I told them why if they didnt let us know she was leaving and they just charge the payment a few days ago and I wouldnt not take any more classes because they didnt offer a women trainer. I talk to the manager Al but instead of trying to help me, he was blaming the trainer and that he couldnt do anything. " really unprofessional"

Laurena Valizan

The memberships may be cheap, but you get exactly what you pay for with this gym. The thing I am most concerned about though is their customer service, because its terrible! I have been in a number of times and am not greeted when I enter or when I leave. I left 24 hr fitness to sign up with fitness 19, and theres a big difference in etiquette. Its not that hard to acknowledge someone when they walk in or ask if they need help with something instead of looking annoyed or put out when you tell them you need something. Also their restrooms are almost always dirty and not stocked. This gym needs some work, but you get exactly what you pay for!

Johann Ynurrigarro

THE WORST GYM Ive ever had to deal with. A bunch of lying trainers who are just there to take advantage of kids and sign them up on contracts. Then when u go complain and cancel they continue to charge you because thats how small gyms like this stay in business by taking advantage of people and continue to charge them for no reason. They say one thing and then back out and do another. Dont sign up here!!!!. They will take forever to cancel if you ever need to. Ive asked plenty of times to talk to the owner and nothing.

James Montano

Management finally got rid of inconsiderate and some what arrogant personal trainers who seemed to find it ok to text and snack while training individuals. It seems like they have finally got it together. this gym is exactly what Ive been looking for in a workout facility. staff is extremely helpful and considerate, and you cant beat the price. went from 3 to 5 stars in my book. thanks Fitness 19. Always looking forword to my next workout.

George Gonzalez

Not cool at all. Equipment may be newer but for the price go somewhere else. They will get you with hidden fees and annual fees and sign up fees. They will fee you so much you will think youre paying for a membership at a big name gym. stay away. Now I am afraid of cancellation because of another review. I may just cancel my credit card all together based on JDs experience with them.

Michael Landa

Manager is rude. I asked the day I signed up if deadlifting and squatting heavy was OK to do because I powerlift. Hes rudely come up to me 3 times in the middle of the workout telling me to not slam 485 lb deadlift...okay...lemme try to control that weight and break my back. Leaving to a different gym.

Chris seifert

They canceled my wifes membership for no reason. Said she broke the rules. But the person who broke the rules admitted it to the manager and owner in front of us, and they allowed her to stay. Wont refund my wife her lifetime membership that she paid. Scam. Chino does not need a businesd like this.