|Address:||2747 S Vail Ave, Commerce, CA 90040, USA|
I set up an appointment for my delivery 3 days in advance. The only available times were 1-6 pm, so I said, "Sure." At the time of this writing, its been 24 hours since that scheduled time and I havent received my delivery yet. Nor have I received a call explaining why not. Ive called and emailed UPS to try and sort things out, but that hasnt worked. They representatives just forward me to other places. Or they say theyll forward the concern to someone else. Nothings resulted from that yet. It seems like UPS Freight is not the same as UPS, so your SOL when it comes to getting help. Ive already taken a day off of work to be home for my package (its 170 lbs and around $1,000). Now Im taking a second day off. At $250 an hour (what I bill), UPS Freight is costing me a ton of money. More money in shipping than I paid for my product. I understand if theres been a delay or a mistake. I dont understand why I havent heard why yet. Just a short email would go a long way. Its not okay to keep customers in the dark like this, especially when you request to have someone available during a time that you dont show up on. [update - 1 week later] Still no delivery or phone call explaining why. Tracking info shows my package as still sitting on the dock. Today was the second scheduled delivery that this UPS facility didnt honor.
The service was okay a year ago, its getting worst and worst every day. Regina at the terminal confirmed pickup was on board on 8/16 by both phone and email around 8am. Not picked up and called again on 8/17 at 8am and she told me it will get picked up, at 4pm still not picked up and spoke to Javier Preciado at dispatch which he claims hes supervisor, he said it will get picked up before warehouse closes after I said Ill send complaints on our corporate account including the personnel involved in this shipment. Call again on 8/18 at 8am Javier told me theyll get it picked up before 2pm and give me a call at 12:30pm which he never did. When I call him again at 1:30pm he told me he didnt dispatch any drivers for this shipment again. The assistance manager, Maurice is not willing to help and said nothing he can do even though they messed up three days in a row. At least 15 phone calls in 3 days and still not picked up. Lied to their corporate account customer every single time. I just hope these people get fired or transferred to other position that wont affect other peoples business.
No one answers the phone when you call. You get transferred around until the system hangs up on you. When they lose cargo they refuse to take responsibility for and just leave you hanging. No accountability, no concern and no attempts to provide solutions. UPS Freight does not care or look out for its customers.
UPS is so big that they farm out jobs in Asia not here in the states, so if you have a problem with pick ups on freight .....hello from Asia (USA no jobs for us) lol what a joke, no more UPS for us!
Ive been here for 6 months transferred from Fontana. Now they dont need me and 8 other drivers. Ive worked for this company for 9 years and 5 months now I will loose everything. I blame UPS
Miguel Ángel the forklift driver very good person everyone else seems to have a problem there
Good business. Very respectful of people and the products they ship
Patricia westcoast Teddybear Johnsons
A decent place to work