UPS Aliso Viejo

22 Brookline, Aliso Viejo, CA 92656, USA

Address:	22 Brookline, Aliso Viejo, CA 92656, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	3.3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 10AM–1PM Closed

Location

Photos 12

Reviews 24

Ben & Serra Fowler

I work here. Preload. I wish they paid us a little more. But hey, its a chill job, good hours and you get the weekends off. Plus your part of a union. A warning to all new hires or individuals considering to apply. It gets really cold in the winter. The temperature inside the building drops. A lot. Sometimes its colder inside than it is outside. Wear sweatpants underneath your work pants. Helps insulate. If you dont, once your sweat gets cold on your body, youll start to feel hypothermia. No joke. One night in December, the temp dropped to 33 degrees. It was miserable. Careful on consecutive sleepless nights. Youll burn out. Get rest with proper nutrition. Try to arrive 15 mins before your start time. Less rushed and more laid back.

Scott awesome

I agree with all the others here. Ups had definitely gone WAAAAY downhill. If youre American good luck reaching someone that will understand you. Also be prepared to be on the phone with various people because youll get transferred a few times having to re-explain yr problem to a new person, so prepare for at least 30+ minutes if you decide to call. Also, The UPS my choice app has a release ship ✅ box that customers can check to authorize the pkg to be left wout a signature. This also does not work. UPS is loosing customers and their confidence to deliver wout hassle. Try FedEx. Ask your retailers to also avoid using UPS. maybe they use ups bec they are the cheapest. Well, that would make sense. You get what you pay for.

biff hooper

I had a package get lost, as occasionally they do, and I went in very late at night hoping theyd have it. Normally in that situation youre not gonna have any luck, but the women and men I spoke to at this center went above and beyond and found it for me that night. They really had to search, but the whole team came together and made it happen. I cant say enough about how kind and professional the staff I met were. They didnt even make any money from this, but that didnt stop them from saving my hide and finding my package. Wonderful experience. The staff at this location really deserve the highest recognition for being such hard workers! I hope some of you read this review, great job!

Hadden Roberts

It appears their driver stole my package. According to their tracking it was delivered at 2:47pm yesterday. I entered my house at 2:48 using an electronic lock that tracks my time. There was no package there and no UPS truck in site. I called them yesterday and was informed that I would be called within 1 hour. Now 20 hours later I still have not received a call back and i am currently on hold for the 4th time with the main number. In what world is this acceptable? The only logical explanation is they have dishonest staff and they are avoiding calling to avoid getting caught. I will report to police if I have to.

Bryan Douebleu

This is a review of UPS in general. I really wish UPS would just go out of business. They will actually sit on packages rather than deliver them early like FedEX and UPS would. Their drivers are more often than not worthless; I had an expensive package come and with signature required; the driver didnt even knock or ring - when I surprised him by opening the door he was writing up a missed delivery slip. Worthless. Then you have the rest of the package handling; they are known for their mistreatment of packages. I despise this company and will often not place orders when I realize that a product will be shipped with UPS.

Birju Shah

Ridiculous customer service!!!!! My package shows out for delivery since 7am from this Aliso Viejo UPS hub 20 mins from my home and it is 4:30pm and my package is still not here. It has signature required so I stayed home when I saw that the package left the facility early morning. Called customer service twice and they cited terms of the delivery and said "we have until end of the day to deliver per your overnight air service.." wish I had gone through Fedex, they would have delivered it a lot sooner with great customer service. UPS SUCKS!!!!!!!!!!!

Dodged a Bullet

Kept on hold extended period of time x 2 (15 minutes and then another 45 minutes!). They couldnt find information on a valid tracking # for which I had a pre-paid label emailed to me.Wanted to charge me $5-15 "pick up" fee for getting package from my doorstep after Target sent wrong model TWICE!! No way! MUCH BETTER SHIPPING COMPANIES OUT THERE THAN THIS LAME COMPANY!

Carmen Hernandez

poorly the driver could not leave it in the office where I live. FEDEX and THE REGULAR MAIL USUALLY LEAVE THERE. Driver was so stupid that he came three times during business hours, they dont get it that people work and he could have left the package in the office to get a signature. I will let Verizon know not to ever used them and use FedEx instead!!!

Tony T

Dare I say that the UPS union only exists to defend the sh@#* workers who dont care one bit of what they are delivering!!!!! I have had 2 boxes lost with UPS with barely a sorry and one shipped back because I was not home on day of delivery!!! Picture I submited is an example of what I got delivered to me....Nice job!!!

Dennis Kelly

Great Experience had to ship a package and Denise was so helpful she went the extra mile helping us pack and tape up box the shipment was over 100 pounds and we needed help and she came to the rescue. UPS is the best thanks again Denise.

Ross Clark

Their customer service is unacceptable, they have lost multiple urgent packages of mine only to open an investigation that takes 7-10 business days to rectify, which means I miss deadlines. If you can avoid UPS, do it.

Gustavo Maestre

Wish I could give no stars. Sent my 2 packages to the wrong place 3 times. I finally volunteer to pick it up myself and they only have 1 package here. This place is a joke!

Katherine McBride

Sucks!!!! Ive made three phone calls to have a package picked up and waited around all day. Still a no show after two days!!!! Use FED EX if you want reliability.

Lew Gordon

Patiently waiting for a package to arrive. UPS normally arrives around 11am and it is almost 1pm. The hub is only 7 miles away from my location. NOT HAPPY!!!!

Darkrai Giratina

Frickin ordered one day shipping and instead gets a hold up and wont be delivered until 5 days later! 5 days!!!! Worst delivery service ever.

Sally Ahmed

The guy worked there was so nice i had my baby he was crying he asked me to wait in the car and got me the receipt to my car

Daniel García

Porque la gente se cpmporta muy bien

Sharp Targets

Great professional service. I ship from this location every week - no issues. Usually no line. Recommended.

George Hekimyan

They wrapped my package for me and shipped it off. Never had better service from a shipping place.

Margo Rosa

Terrible service!! No one will pick up phone. Was suppose to hold never did. Go to Fed Ex!!!!