Firestone Complete Auto Care

475 E 17th St, Costa Mesa, CA 92627, USA

Address:	475 E 17th St, Costa Mesa, CA 92627, USA
Phone:	+1 949-610-7987
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 24

Reviews 9

Brandon Goodheart

Straight up Criminals. I just bought a used car from somebody that I knew and put about $1,400 worth of work into new brakes and suspension components. About a month later I took it to Firestone for an Uber vehicle inspection, well because they do it for only $20. Of course they found a laundry list of issues and failed my vehicle, and would not pass it until I paid them for all these costly repairs. I thought well, I just want the car to pass, so Ill do the repairs. I negotiated the price down to a reasonable level and told them just to fix the issues. Immediately after they brought the car back into the shop, they called me back and had yet an even bigger list of issues that they needed to fix before they would pass the car... That was when I had enough. I told them not to do anything, and just picked the car up. I brought it to a different mechanic, who charged $50 for the inspection. Miraculously they didnt find any issues with the car and it passed with flying colors. The people working at this firestone are very dishonest and borderline criminal. I would strongly urge any and everyone to avoid this location like the plague! Do not trust these guys!

lizabiz17

I went to firestone about my break fluid. Now being a teenage girl I know nothing about cars so I went to firestone thinking they would know exactly what to do about my car beeping about break fluid. So when the guy said it would be $80 I assumed that was the normal price. I then learned later that with a car like mine that only has 25,000 miles on it, I didnt not need to get my break fluid completely flushed out and changed. So finding out I paid much more money then needed upset me very much. But thats not the only wrong with my time at firestone. They also told me part of the left shoe on my break was broken and it needed to get replaced. They said it would be about $400 to fix it. Now luckily I didnt get it fixed then and there because a couple weeks later a mechanic my mothers work has used for 25 years checked my brakes and found out nothing is broken. So there is nothing wrong with my breaks. Do not go to firestone, they will rip you off, especially if you are new to cars and dont know much about them. They are not professional and trustworthy but rather they are scammers.

Anonymous User

A year and a half ago I spent over $500 on new tires. They did an okay job then. However, last week I had a slow leak from a nail. I called them to ask if theyd take care of it. They said it was typically $20, but since I had high-performance tires it would be $31. I asked if they could make an exception or do it for less. They said since I didnt buy the extra warranty - no. That seemed ridiculous so I called other places. Americas Tires fixed the leak for FREE and I hadnt even bought the tires from them and they knew it!! So, I will never go to this Firestone again. And my next purchase - and one I recommend to any reading this is "Americas Tires". In this day and age one shouldnt be nickel and dimed by larger companies when it would be no skin off their teeth to supply outstanding customer service!!!! Very Very Disappointed.

Anonymous User

WARNING: DO NOT GO HERE!! They will forget to put the cap on your oil tank so that oil shoots all over your engine, give you an attitude when you really need an apology and then quote you $500.00 for brakes that you do not need. Went to this location off of 17th Street in Costa Mesa and was quoted $500.00 by Jason, a greasy loser with a bad attitude. I went to my Toyota dealer to get a second opinion and they said I did not need new brakes. I let Firestone change my oil and the idiots left the cap off so oil was all over my engine. They did not apologize and lied and said we may have a leak. It doesnt take a brain surgeon to figure out to put the cap on! The manager told us to bring it back for a clean up. I did and Jason and the retard crew failed to clean it . What a bunch of incompetent morons.

thc plant

Absolutely horrendous experience I brought my Mercedes here and they dumped the wrong air filter into the car and couldnt get the right part until Monday a week later. Lesson learned anyone with German cars do not approach this place unless youre prepared to be a vehicle-less for over a week. As I drove off the lot the Mercedes engine roared unhappily and the farther away I got from Firestone the more power I lost. I almost wanted to pull over and have the car towed so there wasnt any permanent damage, but I knew that would entail a tow truck and several more hours of waiting. Plus I already knew my attorney could give me damages plus some, so alas I kept driving. The luxury car lulled to about 10 miles an hour, and I was full of determination to make it back to these firestone crooks.

Anonymous User

I just completed two aliments on two of my cars at this location. I spoke with an Allen on the phone and in person. Everyone was really nice and helpful. Both of my trucks are lifted and not the easiest to get aligned properly. The crew there took care of them and got me on my way in no time. The first one took about 30 minutes and the second one took about 45 minutes, very fast in my opinion. The waiting area / show room was very clean, coffee and a TV. If you need an aliment I would highly recommend them. I bought the lifetime aliment so I will be seeing them again. Thank you for the great customer service.

Anonymous User

Bought the lifetime alignment for my built GTI. Print out a coupon on-line to get the lifetime alignment for $170. Completely worth it to be able to go back in and get your car aligned after hitting a pot hole or buying new tires. Both Jeff and Alan were great front desk managers. Jeff definitely ties to make you a happy customer and that is RARE these days. As far as tech go, Richard definitely knew the subtitles of a four wheel alignment. He has two built cars and was well aware of the technical trade-offs. Glad to be able to give a good review for a change!

Vicky Pham

Diana was extremely helpful and efficient, she got my tires sooner than expected, because my spare was going to die. Nothing feels better then receiving great customer service knowing that I will be safe on the road. I trust Diana! Because being a female and know nothing about cars, she gave me options and financial plans that exceeds within my budget. I appreciate her knowledge and being so caring to me and my family. I recommend everyone I know to go to her, and will tell all my family and friends. Thank u so much Diana!

Zhuoran

they are definitely over charging. Also, they barely take a close look to your car, even though you literally talk to them and say it is the concern. I said there is something wrong with my engine mounts and they didnt realize it until after several inspections and their answer is: you cant tell from looking at it. Cant you at least do some investigation instead of just looking at it?