Lemongrass Aveda Salon & Spa

Address:	910 2nd St, Encinitas, CA 92024, USA
Phone:	+1 760-633-1970
Site:	lemongrasscenter.com
Rating:	4.2
Working:	9AM–6PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 84

Reviews 4

Michelle P

My hair is ruined.... Ive never had the desire to wear a hat, but Im hiding my hair for the next few months until it grows out enough to be fixed and NOT get even shorter. Im writing this review in hopes to have the stylists be more sensitive. I had said, "two inches off and clean up the layers". Ladies, when we come in, we usually dont know the verbiage for what we want. However, I feel like there is a HUGE difference between, "I like it, just spruce me up" and "Im going through life crises, and the only thing I can change is my hair, so change it!" The process we discussed was not foreign to me. Debunking, face framing, and under layers are all familiar. After 26 years of struggling with my hair, I understand these things are needed. Instead, I got a 100% razor cut. No strategic layers (I have curly, thick hair), no making sure everything was even. It happened so fast, that before I could say stop, I knew to make it even I had to suffer through it. Half of my hair is just gone, "debulked". I felt like I was in a cartoon watching the hair fly, but instead of looking gorgeous I wanted to cry. My top layer was past my collar bone in the front... its now even with my cheek bones. I lost 12 inches in some places, and everything else is at least 6 inches shorter. And not cleanly 6 inches shorter... razor cut shorter, so who knows what the back looks like. She didnt show me. She offered to curl my already curly hair, because its now so short it wont curl. Watching her do "finishing touches" killed me, because it was more hair gone, and I knew there wasnt enough to hide mistakes, and her face was sinking too. I had so much hair, my normal stylist could cut out knots, laugh, and say no one would ever know, and Id laugh too because I love my thick, curly, mane. Cutting out knots is the best... I have no such thickness left. I now feel like a bird. Not a lion, an ostrich hiding her head in a hole. Half way through, she said, "I always forget to take before pictures"... I went from, "two inches and clean up the layers" to an Instagram "success story" for a portfolio. She insulted my stylist with offhand comments, and finishing up with a, "Thats how curly hair should be cut".... I can no longer tie my hair up in a clean pony tail, and I need to for work. I went from mid-back length, to just past my shoulders. I feel like a dirty, used, mannequin head experiment that went very, very wrong. Ive NEVER had someone completely change the nature of my hair, and fight to make it something it isnt before. Ive had bad cuts, but nothing like this... most stylists respect my hair, because it is unique, and challenging, but so beautiful. It hides mistakes when you treat it well. If they dont know what to do, they ask questions, and stay conservative. I am NOT newly single, I did not want something different, and I got something so awful Ive cried several times. Please, stylists... never do this to people. I go to Aveda salons because I trust them, and the people tend to be knowledgeable. This is frightening. I should have just gone to Sams. The only reason this salon gets two stars, is because I love what the owner is doing. All the girls were talking about how well they are treated, how happy they are, and they dont need tips to get by. Thank you so much, owner of this salon, for being an amazing business owner and realizing that the quality of life for your workers reflects on the customers. I would come back, just to continue supporting this cause, if I wasnt so deeply traumatized... Well see. Was this laid on thick? Yes... Ive given myself 24 hours to cry, and mope, and talk about what happened as dramatically as it truly feels. It will grow back... but it took 10 years with my stylist to correct all the bad cuts that have happened prior... Hopefully 4 months will let it grow out enough to be fixed without losing too much more length. Razor cuts last all of 2 weeks on my hair though, so its going to continue to be miserable the whole time. My hair is truly ruined.

Sweta Iyer

Melissa at this salon ruined my hair. I have been going to the spa to get my hair done since 2014. Kristy and Mel were the best stylists. With them gone, the remainder dont do a good job. Melissa was the replacement given to me for Mel. She botched up my partial highlight touch up with a ghastly red tone, against my naturally black hair, giving the effect of a henna job gone bad. She was to follow the formula written by Mel, but apparently did not. When I called back after a day for a redo, I was offered a "free" do over with Lisa, who is the salon owners sister and has been in business for 22 years. Expecting Lisa to do it right I went in today only to be shortchanged again with just a toner do over. I was told by Lisa that Melissa is bad at following directions and mixed the wrong color!! Whoa!! She also used a toner to cover up her mistake and make my existing highlights dark so that the botch up wont be noticeable. Not only do I lose my beautiful color but I get the wrong color at the roots! Anyway, Lisa refuses to do it all over again, insisting a toner will "fix" things. Tired with the back and forth and their lies, I gave it a try. The toner only made my highlights so dark that they now "merge" with my hair color. So I paid in excess of 200$ to lose my highlights! Worst hair job ever! They now refuse to refund or give another do over, insisting I book an appointment with Lisa to get things right. This has to be the worst salon experience in this lifetime and I am sick and tired of this bunch of swindlers. Never going back there again.

Anonymous User

Moving from Florida, I thought it would be impossible to find someone who could cut and color my hair like my old Aveda stylist. Just out of luck and loyalty to Aveda, I found Lemongrass in Encinitas. This gorgeous family-owned Aveda spa and salon was the perfect spot. Not only was I extremely satisfied with the cut and color my stylist Ann gave me, but I am always receiving compliments. The employees are so warm and welcoming, and always provide excellent customer service. I saw some individuals gave a 1 for their experiences, and I think that is really extreme. Youll be hard-pressed to find better service and experienced stylists. The prices appear to be higher than most salons, but if you read the website (brochures), gratuity is included. And actually, Ive found prices comparable to other superb spas/salons. When you take their pricing structure into account, youre certainly getting what you pay for and more! Ive also ventured into the spa realm and have also been very pleased. The yurt out back is so unique and relaxing. Ive brought my girlfriends and mother when theyve come into town, and all have been very pleased. Not to mention, the last time my mother had a massage was 20 years ago. They made her feel extremely comfortable and relaxed. Definitely worth a trip when you are in San Diego or Encinitas.

Lawren Pulse

it used to be so great at this salon. its such a beautiful place and i had been having my hair done here for years. Then, a lot of the good stylists left and i got hair color from someone who really screwed it up and rather than the salon working to fix it, they told me i had to go to a new stylist and made no accomodatton for the fact i paid $200 for it. I told them i didnt want to go to someone new and pay again so they told me to come in to talk to the original stylist. She then actually had me come all the way in to "fire" me and argued with me that i didnt trust her. and that my hair could not be blonder . This was a lie as all i had to do was go to a different aveda salon and now i am super white blonde now. Let me tell you, its worth the 25 minutes to go to a different aveda salon where they really undertand color. The bummer is i have to wait years to grow out the color botch job she did. This salon does not handle mishaps well. They breed arrogant non customer oriented staff and teh customer is NOT right here. These guys DO NOT UNDERSTAND COLOR- Do not risk going here if you want color. Its really too bad since its such a nice environment. Maybe one day they;ll get new management and new staff. the place really deserves to be run right.