Nerds On Call
| Address: | 1099 E Champlain Dr b, Fresno, CA 93720, USA |
| Phone: | +1 559-222-6373 |
| Site: | callnerds.com |
| Rating: | 4.6 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed |
Location
Photos 1
Reviews 13
JT
Jt Gordon
OK then, for me, I would rate this a ZERO stars if I had that option--though, in fairness to "Nerds on Call," I understand my personal experience is likely unique. Took in a macbook pro on 5/2/16 to fix a broken screen. Alex told they could fix it, but there would be a non refundable labor charge of $179 (since it was definitely more than 15min), and the laptop would have to be shipped to northern CA since they had the required tools. Parts would likely be $149 or less. OK fine. Do it. They call 2 days later--though Im out of the country for another 5 days. Immediately on return, I call back and talk to Scott C. He says "unfortunately" (uh oh)...this particular model laptop will be $229 to replace JUST the glass--though, no guarantee that the entire display will work afterward. If I want a sure-thing repair, the cost for an entire new display will be an additional $449. WTF?!!! Now Im angry. What happened to the $149 max??!!! Can you say "Bait and switch"??!!? I ask to speak to the manager, and regarding the manager, Scott tells me "Hes busy." I say, "Is he there?" "Yes" "Whats he doing?" "Hes busy." "Whats his name?" "Sean Burke." "Is he with a customer?" "Yes." OK. Have him call me asap. 7 minutes later, I get a call from Redding, CA. Wow. Its the manager, Sean Burke. Did he just magically teleport from the Fresno office where he was "busy" with a customer 7 minutes earlier??!! OK. So, Scott lied. Sean says, "What can we do to make this right?" Cool. Hell listen---except, turns out he has nothing to offer. I finally say "OK, Im done. Just ship my computer back to me." This goes back and forth as he claims he can ONLY ship it back to the office in Fresno. Finally he says, hell talk to HIS manager about shipping it to my door--and hell call me back. 2 hours later, I call HIM back--leaving him a message to call asap. 24 hours later, I call HIM back AGAIN! (Why the F do I have to call HIM back??!!!) "Hi, how can I help you?" he says. I say, "Is there a reason you didnt return my calls?" "Was I supposed to?" Good grief. He now tells me he didnt know he told me hed call back and ignores my point about having left him a message 2 hours later. Turns out he sent it back to the Fresno shop ANYWAY and didnt bother to tell me. I ended up spending $179 and got ZERO for it. Im obviously HIGHLY disappointed in this BS. They jacked me around, lied to me, didnt return my calls, and then wouldnt even ship it to my house. Not ever giving them my business again.
JU
Julie Skaff
I can not say enough positive things about Alex Woods and my experience with Nerds on Call on Champlain in Fresno. I have a small hobby/business and when my computer is not working I go in panic mode. I love that I can walk in with no appointment to Nerds on Call and can schedule the help I need. I have trusted Alex with my computer, once in 2016 and once in 2017, and both times he fixed all the problems in the time frame expected, he explained things in a way that I can understand and he helps me to set up my computer in a way that is most beneficial for me. I highly recommend Alex and Nerds on Call.
PH
Phillip Wessels
If you have the little bit of skill needed to clunk around inside your computer, paying for computer repair seems like a rip-of. But if youre not sure whats up or would like an expert to take care of it, Nerds On Call will come to your home or business, look at it and give you an estimate FOR FREE. Then its just $99 if something does need to be done. If a more specific repair needs to be done, the $99 will go towards it (like replacing a power supply in my case). Great web site too.
LU
Lucia Thornton
Jonathan was extraordinary. He was able to trouble shoot and analyze the problems I was having with my various computers related to the internet and email. He was extremely patient, kind, and had excellent communication skills. I have never received more responsive and expert service in the many years that I have been challenged by tech problems. Call Nerds on Call if you have a problem ! Jonathon was the best!!!!!
AL
Alan Arifuku
I would like to thank Alex Woods and Jonathan Renteria for there great service and patience!! Alex for his pleasantness and detailed explanations for repairs that were necessary! And I would also like to thank Jonathan for his patience and very detailed technological support! My computer has never run better even when new! I would highly recommend Nerds on Call for future repairs!!!! Thank you guys!!
LI
Linda Missakian
I had no internet access on my laptop for two days. This morning I called NERDS ON CALL. Johnathan Renteria was at my home within 1 hour. He got my laptop back online, did virus scanning and eliminated unnecessary files. I am so happy with the service I received. NERDS ON CALL is the only computer repair service I will call! John, thank you for your help...
RO
Robert Manzanedo
I had a wonderful experience with Nerds on Call in Fresno recently. Alex Woods took care of my problem professionally and promptly, responding to my e-mail queries well past normal office hours. He provided me with the information I needed to make an educated choice, and I got my problem taken care of well before expected. Thanks Alex & Nerds on Call!
AN
Ann Abajian
Nerds on Call is Excellent! From start to finish, the specialist (Jonathan) was highly professional, communicated regularly, and made the whole process of updating and cleaning my highly messed up computer a simple project. I had been putting this task off for a year, but NOC surpassed my expectations and eased my anxiety over this task. THANK YOU!
CO
Cody Reed
I came here in complete sadness thinking i had to go get a new computer because of some water damage. I thought i have seen all my options but luckily i havent. I came in for some questions and 2 weeks later my computer was back and feeling like brand new. Thank you for saving me from spending all my money and fixing my computer! Yall are the best!
IR
Iria Roth
Im usually pretty good at making sure to not do anything that will bring harm to my computer. Though no one is perfect and when things start to get slow or crashy, thats when I call the Nerds. Theyre thorough and effective and my first go to when I have any complications with my computer. Im glad to have them for all my computer needs.
JO
Joan Marshall
Jonathan has been a tremendous help! Hes been very tenacious in looking for our problem, which was like looking for a needle in a haystack. Hes easy to talk to and explains things as he goes. I had reached the end of my ability to handle computer issues and the Nerds have been a lifesaver!
TO
Tomie Tompkins
Excellent! Quick and expert service! Jonathan set up my new MacBook Air and patiently answered all my questions. He organized my email accounts and solved problems with Microsoft Word. His expertise is well worth the cost. I will continue to call Nerds on Call whenI have problems.
KA
Kandi Carvalho
We had a great experience with our on site service call. Our rep, Jonathan, was extremely professional, and thorough, in finding and solving our problem. Fast response time, to our call request, and overall a terrific experience! Thank you for getting us back on track so quickly!