U-Haul of Fresno
| Address: | 6116 N Blackstone Ave, Fresno, CA 93710, USA |
| Phone: | +1 559-487-1733 |
| Site: | uhaul.com |
| Rating: | 3.2 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM |
Location
Photos 1
Reviews 11
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Anonymous User
Horrible Management. Ask for a truck to rent one way and then tried to return it and they said I had to return it to orignal location or I would be charged double the price. The truck ran like crap and ended up breaking down. They sent a machanic out at 9:30 night. Then had to send a tow truck to pick up the truck. Then two days later I recieved a bill for over $1500 and they said I mixed gas in the tank. I put gas in one time and lucky kept the receipt. Their machanic was the only other person to put gas in. It wouldnt be surprising if the manager had them carrying mixed gas just to mess with people. The manager is an idiot and doesnt know how to manage a company. It would be in uhauls best interest to do away with this manager. Even the employees that worked at this location said he was an idiot and didnt know what he was doing. When you have employees saying that about a general manager you know somethings wrong. I regret renting a truck from this location and now may be having to go to court to fight the acusation of mixing gas. Use Enterprise or Budget instead.
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Anonymous User
When I rented a truck in the morning, I forgot to bring my checkbook. I had cash, but really needed it later. I asked if I could pay the deposit in cash but then get the cash back when I turned in the truck, and pay for the whole rental with a check. They said sure, no problem. We will give you your cash back at the end of the day. But then when I came back in the evening, they refused to give me the cash back and take my check as promised in the morning. I really needed the cash, as I had promised pizza to the guys who had been helping me move all day. The manager was very rude about it, too, acting as though I was stupid for "not understanding their rules". I dont appreciate being lied to, and certainly dont appreciate being insulted on top of that. Beware, these guys will make you sorry you rented from them. I will certainly never rent from them again.
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Israel Aguilera
Went to get a trailer so I could tow my car. Everything was going smoothly until their "trained" employee installed the trailer. Drove about 20 miles & tried to load my car into the trailer and POP goes the trailer crashing into my tailgate. I immediately filed a report and they said the damages would be covered. They signed some papers saying they would pay. Now after the repairs were done theyre telling me they wont pay or cover damages that it was my responsibility to check all connections; As if Im knowledgeable or experienced enough to know what to look for. I DO NOT recommend this place to anyone. Their crooks and liars but if you want to be put at risk by their untrained employees who are supervised by incompetent management then this is the place for you.
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Andy Chittaphong
This is THEEEEE worst uhaul store to come to cashiers are horribly slow, garunteed only 1 cashier in the entire store on a busy saturday. Waited in cashiers line for 1 hour to get a trailer... then go out to check trailer lights then, come back in and wait anther 30 mins to finally get checked out THEE WORST! nvr again nvr again learned my leason!!. I know uhaul and store managers will see this review i REALLY hope something to change for better customer satisfaction and customer service. YES Im a walk in customer, no reservation however the online app doesnt work
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Bill Jones
THE GOOD: Excellent selection of moving items, all attractively displayed with prices clearly marked. Store is clean, well lighted and spacious. THE BAD: Customer service is nonexistent. Waited in line for twenty-five minutes to purchase four cardboard boxes with cash in hand. There was one employee working the counter (the owner) with nearly a dozen people in line. I watched several people leave in disgust. You have to want something they have pretty badly to put up with can only be described as deplorable customer skills. I have no incentive to return.
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Anonymous User
DO NOT USE THIS U-HAUL!!! I had a very bad experience with this U-haul. I thought it would be ok to not make a reservation and just walk-in to rental $19.95 pick-up truck. BUT this was really bad idea!!!!! I waited in line for more then 30 minutes, to be told that people with returns go first then people w/ purchases and then people w/ reservation go first. WHY DO YOU EVEN HAVE LINE!!!! Even the people in line behind me w/ reservation told the guy behind the counter it was ok for me to go first but the guy only could say "reservation first". GO TO HELL U-HAUL.
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Nicholett Manley
Just went to fill up a small propane tank, they say they close at 7. We showed up at 6:50 and they refused to give us service. I asked for the number of their manager and told them that to turn away business before they are actually closed was poor customer service. Once I said that they were willing to fill up our tank. We left the facility right at 7. Having worked in customer service I can understand the last minute customers usually keep the associates late but its a buisness, why would you turn us away when you havent locked your doors yet?
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Wanxe Thao
This place is horrible. The lady at the counter tells me that shes gonna have to charge me with 25 dollar foe gas. I wasnt mad at that but mad at the fact that i have to pay but i was mad that she was throwing in a fit at me by saying that I cant turn back the contact and she gonna charge ,me anyways. I was just trying to make sure if its right cause I wasnt the one who rent it and was making sure by making a call n she acted like if she has no patients. Most likely to no return....
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Carol Wolf
Please explain why U Haul needs to input my name, my cell phone number, and my e-mail before giving me the quote I called up for? That was annoying. But when, having given me the quote, I was told that the quote would change if I called them back after running the info by my husband, well, thats not customer service. Thats extortion. Try the U Haul in Oakhurst where a person answers instead of a machine, and you get the rate without having to pay anything (your contact info) first.
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Carol Kast
This is the worst U-Haul Ive ever visited. They dont have enough staff, and are horribly organized, so that if all you need is some boxes, you have to wait in a long line behind people renting trucks, which of course, takes a long time. There is one woman who works there, and she works as fast as she can and is kind. But there are male managers who wander through and do nothing to help. It is infuriating. Find someplace else.
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John Therampilly
DO NOT...Worst U-Haul experience ever. I went to attach a hitch, my SUV have a wiring for hitch, instead of using that they tried to do wiring from brake lights, blew the fuse, put a higher fuse(cant be more stupid), and blew up the relays and end up destroying all the lightings in the SUV..Then I had go to the dealer to fix it and it costed me way more than that, and they did not end up paying that too