BEST MOVE

Reviews 3

A

Anonymous User

Worst Move. In July of this year my family moved from Santa Barbara, CA to Spokane, WA. We decided to go with a moving company named "Movebuilder." They contract local movers to load a trailer and charge by the linear foot used in the trailer. We had some doubts about this arrangement but found out that Best Move would be doing the loading. We checked them out on BBB and found they had an A+ rating, so we decided to go ahead. In the end, it turned out to be a nightmare. Gary Giordano (the nephew of the owner Lyn Maher) called me a couple days before the move. He was unaware that his movers were also going to pack us, as well as load the trailer. He was confident his guys - Stuart Hogg & Cliff Palmer - could do the job in one day. I informed him our small 2 bedroom apartment was literally overflowing with our belongings with little room to walk. In the end it took Stuart and Cliff two days to pack and load the trailer, and by the end of the second day, they were tired. By that time they had stopping wrapping things carefully. The trailer was loaded quickly leaving large holes where things could move around. By the time the trailer arrived in WA, there was at least $1000.00 of damage to our belongings. But this wasnt the worst of it. Because they were rushed and didnt take the time to load the trailer properly, they ended up putting some of our belongings in front of the bulkhead. Movebuilder, in turn, charged us for the full 28 linear feet, instead of 16. Movebuilder charged us an additional $2289.39 for the extra 12 linear feet that was filled with only a few items (worth a couple hundred dollars at most) that could have been packed behind the bulkhead if the movers had taken their time and were properly prepared for the size of the move. We are still in dispute with Movebuilder over these charges and requested that Best Move write us a letter stating that his movers - Stuart Hogg and Cliff Palmer - were at fault and also to pay for damages to our property. Over the course of 7 weeks, from July 22 to September 9, I called Best Move 18 times. They did not answer the phone once, even though they have 3 phone numbers listed on their website. I received 2 call backs from Gary Giordano. On July 26 Gary apologized for the situation with Movebuilder and his exact words were, "we are to blame" and "obviously our guy did it." He called again on August 11 to inform us that they were sending a check for $300.00, which they did. At that time I asked for a letter of support that I could submit to our credit card company showing that Best Move was accepting the blame (not necessarily financially). Gary Giordano said he would have Lyn Maher (the owner) write the letter. A month passed by and no letter. After August 11 their were 8 unanswered calls to Best Move and emails to the address on their website - but no response at all from Best Move. So I submitted a complaint to the BBB, but in the end Lyn Maher was unwilling to write the letter that could save us $2289.39. Lyn Maher handled the BBB complaint himself, but he never had the decency to return a phone call and get the story directly from me. His understanding of the situation is filtered through second hand information from Gary Giordano and Stuart Hogg. In the end, I cannot recommend Best Move. Why? Poor customer service, unanswered phone calls and emails, lack of preparation and bad decision making by the movers, and an unwillingness to write a one page letter that could save us $2289.39. In my opinion, Best Move is certainly not an A+ company.

CI

Cindy Jean

If I could give zero stars I would. We decided to go with Best Move because we wanted to support a local company. Big mistake. We sold our house very quickly and were moving into an apartment temporarily with only a few things while everything else was going to storage. We hired best move to move our things to our apartment. We had 2 beds, 3 TVs, 3 chairs, a cartable and chairs, 2 dressers, 2 TV stands, and boxes. They sent 3 guys to complete the move and said it would take them about 4 hours, 4.5 at the most. It actually took their guys SEVEN hours and that doesnt include anything being put back together or boxes being put in the correct rooms. It started with one of their guys charging their phone in our house as soon as they showed up. Another guy was constantly texting on his. The guy Tom who was in charge did nothing but stay in the truck barking orders.. which the other two clearly needed because it was as if they had never completed a move before. They had to constantly be told to go get things and bring them out. They were slow, lazy, and incredibly inefficient. They broke a bed frame, ruined a mattress, and lost items somehow along the way. When I called and spoke with Gary during the move to let him know it wasnt going well and the issues I was having, his only solution was to take an hour off the end time-- but he clearly didnt care. At the end of the move I noticed 2 things were missing. I told the guy in charge, Tom, that I wouldnt pay or sign his paper until they were found. He told me "theyre your things why dont you look for them" and that "since you want them so bad why dont you go check the truck"-- this is how they interacted with me all day, completely unprofessionally and rude. I tried calling Gary and in a laughing tone Tom told me "Hes not going to answer your call".. which he didnt. I left voicemails and still, 5 days later have still not heard back from Gary or Lynn. They clearly are not concerned with customer service or doing a good job-- they hire inefficient, unknowledgeable guys to complete their moves and collect their $$-- no matter the cost to the customer. I have filed a complaint with the BBB and am waiting to hear back regarding that. I would tell anyone considering Best Move to LOOK ELSEWHERE. You may pay a little more somewhere else, but this is definitely a case of you pay for what you get. Avoid Best Move no matter what!!!

PA

Patricia Page

The two movers they sent clearly had issues upon introduction. Within the first minute they complained about this very small job of moving my bedroom furniture (column-style canopy queen size bed, dresser, chest of drawers, night stand, entertainment center, and room mirror). I am accustom to professional moving companies that have moved my entire house; however, this was to be a smaller scale job. The two complained, complained and complained. They acted as if they never moved before. Instead of assessing "first" the assembly of a furniture, they take no time to rip it up then discover later approach. These two needed direct supervision. They didnt even bother leaving their names or anything. Confrontational from the intro. They ripped one of my drawers of my designer dresser breaking the hinge that had it intact. Then have the audacity to say its not broken!!! Im filing a claim with Lyn and if denied there will be more to come. These men were unprofessional, unethical, rude and seem like amateurs. Will not trust another small business moving company when it comes to my expensive goods.

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