Stanley Steemer

Reviews 4

BA

Barbara Cashdan

They give you a quote over the phone, and then send an email confirmation of that quote, without any mention of room size. Then when they show up, they hurriedly get all their equipment set up, while a guy measures the job and informs you that one or more of the rooms are "larger than standard", and the price of the job goes up significantly. You can refuse to sign the agreement at that point, but its much harder to do when theyve got all their equipment set up and youve got dirty carpets you need cleaned. They never ask the size of the room(s) prior to showing up, either on the phone or by email, and their "standard room" is much smaller than most normal sized rooms, so in most cases the cost of the cleaning will be significantly higher than they quoted. Our living room is 13 x 20, and that was "larger than standard"! When I called to complain about their tactics, they said, "Well, you signed the work order.", with no apology. Well never use them again, and will tell everyone we know about their bait and switch tactics.

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ME

Meg Ketchum

I have used them many times to clean my carpet and furniture with good results, UNTIL! Last month they left brown, rust streaks and blotches in my carpet. They came a second time to fix the problem but it did not help. I asked for my money back but they said they would come a third time and use a special cleaner to take out the brown. I asked why they did not do that the second time? And he really did not have an answer and refused my request for a refund. I will not do business with them again.

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SH

Shaye Yarnell

I was surprised to see the negative reviews here. This is the second year I have used this business and I will continue to do so. Aside from the reasonable price, the men who worked here were polite and did exactly what they said they were going to do and more. I would absolutely recommend them.

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R

R Bautista

Productive and Punctual

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