Pilot Freight Services

2805 W El Segundo Blvd #5, Hawthorne, CA 90250, USA

Address:	2805 W El Segundo Blvd #5, Hawthorne, CA 90250, USA
Phone:	+1 310-645-8782
Site:	pilotdelivers.com
Rating:	3.2

Location

Photos 14

Reviews 7

sandamal silva

Was monitoring delivery through a tracking number and shipment arrived at their distribution facility in Hawthorne (about 5 miles away from me) this morning. Since estimated delivery was scheduled for 5pm today, I made myself available...but decided to call just before 4pm to check. After some confusion, they said they couldnt deliver it...but that I could "schedule a delivery for tomorrow". No reason given for why they couldnt make a delivery today. The nonchalant attitude and confused response made me feel like they arent really on top of things. update: So yesterday I scheduled delivery for today between 11am-3pm . The tracking service says its out for delivery. At 2pm, I get a call from a giggling member of the staff asking me if I would like to schedule a delivery. I explained to her that I already scheduled a delivery. I guessed she looked at her screen and said "oh yeah, its being delivered...thanks!" How does this place stay in business? Im staying positive: But fingers crossed that my shipment arrives in one piece.

Dave Posner

I was expecting a delivery on Monday. I took the day off work to receive it. After it never arrived, I called. They claimed to have called me that same Monday to "schedule a delivery". They NEVER called or attempted to call. There was nothing on my call log of even a missed call from them. Also, if the item was supposed to have been delivered on Monday, why didnt they call the day before or the Friday before? When I questioned them, they were extremely rude and dismissive. I had to "schedule the delivery" which now means I have to take another day off from work.

Alex B

The pilot dispatch were great to talk to even the folks who delivered my freight. The reason I gave them a 2 star was how they handled my freight. It was damaged, stained and looked to be treated with no regard. I refused the shipment called the company that I ordered it from and received a small compensation and reordered it again. We will see how round two goes.

alexia assouline

What a horrible unorganized shipping service. I ordered something from amazon and decided to return it. I set up the return time from 3-7 pm (which is already an extremely long window) and the guy never showed up. Once we called him he told us he was not coming today and wanted to postpone to the next day. I moved my work schedule around and still showed up late

Aubrey Wang

Scheduled delivery for Thursday 12-15:00pm. No one came. Called them. Called Amazon. They didnt even confirm the pick up time with their drivers. Unbelievable! Never ever ever use their service again!

Danilo Ivancovich

The level of professionalism is unmatched. The automation with their system is one of the best for a freight carrier. Super friendly sales also. I highly recommend them.

David Smith

Excellent Carrier, reasonable rates and great service. California to Midwest in just 4 days, door to door.