|46-050 Washington St, La Quinta, CA 92253, USA
|9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–2PM Closed
Its unfortunate I am leaving such a review because my family and I have been AAA members for over 41 years. My family and I are planning a 7 day 6 night DISNEYWORLD vacation for this summer and after a week and hours about 12 hours of research, we decided to book through AAA. I called the 800 number and a very helpful agent gathered a package deal we are looking for then transferred me to our La Quinta, CA location. After about 15 minutes of being placed on hold , I decided to hang up and call the direct location myself. My agent Robert answered the phone , gathered some information on the package deal Im looking for and said "okay I have your number as ********** , Ill call you back shortly" then hung up on me. Didnt wait for response from me and to be honest sounded irritated that he was even at work and I was just a bothersome. I checked the time and it was just 5 after 1:00pm, 55 minutes before their office closed. I had hoped to hear back from at least someone before they closed, an email at the very least but didnt really expect much. Its now 6:50pm and I never received a phone call to follow up with my package deal. Its unfortunate that a company with such a customer oriented philosophy has people like this handling clients. Will NOT be giving AAA any money for our vacation.. I guess Ill just go with Orbitz.
Never have had a problem until today, tried to register a new trailer that was a gift ( no receipt, just paperwork from selling company). The agent behind the counter was absolutely no help. It felt like I was at the DMV - fill out this paperwork and come back for more. When the Automobile Club hires people from the DMV it should be mandatory to re-educate them.
Do not make the big mistake of using their handbook to study for the CA drivers test - its awful! Full of misinformation and only less than half of the pertinent questions. Its poorly laid out. Get the Official DMV handbook! It highlights the important information that will be on the test.
Demean Laitinen was exceptional today. Not only was she able to assist us with two very large trip tiks but in between assist several other customer service employees without missing a beat with us. Whatever you are paying her it is not enough.
Good service. Kelli goes above and beyond. She is always cheerful and goes out of her way to make sure you have all the answers to any questions you may have.
Registration renewal is a breeze here! But if you need to transfer a title make sure your ducks are in a row...
Awful! I have been on hold for at least 60 minutes waiting to speak with someone regarding my auto policy.
La La La
Very efficient & personable!
Quick custom service