Expedia Inc

10190 Covington Cross Dr #300, Las Vegas, NV 89144, USA

Address:	10190 Covington Cross Dr #300, Las Vegas, NV 89144, USA
Phone:	+1 702-938-2100
Site:	expedia.com
Rating:	2

Location

Photos 54

Reviews 6

Weston Steimel

Absolutely horrible customer service! We had two itineraries with the same outgoing flight (different return legs), and the airline sent a schedule change for the outgoing flight. On one itinerary, the schedule change was correctly reflected; however, on the other, the outgoing flight was cancelled entirely. I phoned Expedia customer service, and they said the flight had been cancelled. I told them to look at the other itinerary and see that it was not cancelled but rather the schedule had changed. They looked and acknowledged that that appeared to be the case, but said I would have to call the airline and pay a rebooking fee to schedule onto another flight, which I said was ridiculous. I called the airline, and they fixed the issue free of charge, but shortly after, the flight was cancelled again. Not wanting to deal with Expedia again, I phoned the airline directly and had them fix it and confirm that it was Expedia sending the erroneous request. I decided to phone back Expedia to try to have them look into why their system kept sending a cancellation. The person I spoke to was incredibly rude and hung up on me. Fortunately, after several attempts, the airline was able to block Expedia out entirely so our flight would stop being cancelled. Of course Expedia still denies any wrongdoing. In fact, the most Ive gotten so far is a line about how they will use my feedback to continue to further improve their products, but judging by the plethora of similar complaints Im finding, that is not likely to be the case. I will never use their service again without major changes being made. Just hoping to save someone else the frustration of dealing with them.

Ronald Baade

I booked three itineraries...all four months in advance. I was sent confirmations. However, five days before vacation, I went on line to print a voucher and by chance saw one of my three itineraries was cancelled. I have been speaking with agents and supervisors based in Costa Rica. literally now over seven hours either on hold or having to call people back. They have admitted that they caused the problem and even acknowledged that under no circumstance was I at fault. They have also recognized that no refunds were given to me. These reps in Costa Rica have attempted to put me in touch with corporate for the last two hours...I am still on hold. No resolution as of yet. What an outstanding "Happy Birthday" for my wife. Hopefully this gets resolved or attorneys will be involved. Lesson learned, find a human travel agent, pay a little more and avoid Expedia under all circumstances. You will likely see my name again soon once I have filed a lawsuit and informed any news reporting agency of the dangers of dealing with Expedia...will probably win a judgement, but will likely be a miracle if I collect......$8500.00 down the drain...thanks for taking advantage of yet another middle class citizen. Okay...a bit of a result?? They are getting me the two seats back for the airline. Turns out the reservation at the hotel was never cancelled. However, no seat assignments until I go to the airport...basically on stand by. Also no concessions whatsoever. Beware of this company.

Ida Wallace

So NOT happy with Expedia. I called two times last night and was put on hold for one hour and twenty minutes. I called again today-no resolve. I have two round tickets I purchased through Expedia for South Africa, The itinerary number on my email does not work. The number they gave me for the website for the airlines does not work. When I call Expedia the automated phone does not recognize my phone number, even though I have bought several tickets and hotel rooms through them. The night before I get on the plane, I will be in South Africa(US Citizen)and will not have a cell phone. I will not be able to go on line to confirm, nor pick my seats. They told me its because of a third party booking?? What?? Means nothing to me the customer, who PAID on my credit card $516.40 and now I cant get on either site. SO, they think I should just go to airport and hope for the best? I am supposed to confirm 24 hours ahead of time, let alone the seats. How professional is this? Cant wait to tell my friends to skip this bologna. SO NOT happy with Expedia, I expected more. Guess pay and hope for the best? Not my style. Next time I will go through another company, this has taken several hours and still no resolve. Im on hold again, this time Las Vegas, its been over 9 minutes and nothing, guess better than 1.22 last night. SICK and SAD

Julita Morris

Absolutely horrific experience that I am still experiencing. EXPEDIA processed my payment and deducted the fee from my credit card without booking my hotel and reserving me a room. Hence, I paid for a phantom service and was defrauded. Then when I called to inquire, they redirected me and made me wait on hold for what they claimed would be 3-5 minutes, which was a horrendous lie. Its exactly at the 3 hour and 30 minute mark now as I wait to speak to someone named Lorraine from their Las Vegas Corparate HQ. I am so traumatized by this experience. How can you impinge on someones time like that? Expedia Canada is the furthest thing from a Canadian customer experience. The agents I conferred with have no customer service etiquette and are even bordering rude. I now feel a responsibility to educate our potential clients to steer clear. Ive used Travelocity and Flight Network and Sunwing Vacations and SellOffVacations, etc. without any of the same issues I experienced with EXPEDIA. I am a seasoned traveller, travelling domestically twice a week and internationally three times a year and only have experienced this maltreatment from this company. Steer clear.

zsdelong

booked a mystery hotel..won tickets to stagecoach 4 hours later. called to ask for cancellation even though it was absolutely not supposed to be allowed and was told after 30 min all was well and confirmation of cancellation would be short to follow. there was literally one room left near stagecoach so i grabbed it and when following back up on the cancellation i was told no such request had been received or processed. Waited for 1 hour for a supervisor to "confirm" my claim and was disconnected. called back and corporate office agreed to cancel if i got the hotel on board which she insisted would never happen. Well, it did but now DeDee at the corporate office says thats not what she said. Seems to be a company staple. Had i been told my reservation was not able to be cancelled as I feared I would have been okay with it but the fact that they said it was cancelled and now after 6 hours of back and forth resulting in providing everything they say they needed they are just rude and all too happy to keep my $350 that the hotel will never see. Shameful.

Anonymous User

Booked a car rental. Price excluded taxes and fees (but not insurance) - which ended up doubling the final cost. Expedias excuse? It was just an estimate - and the agreement says taxes and charges not included. And strangely enough, they are unable to say that they think that those extra charges are fair and reasonable. They just blame the rental company. If Id had any idea those extra charges would be so astronomically high - guess what? Id have gone elsewhere. Now I know why Expedia were cheapest online - they ignore all the extras that everyone else has the moral fibre to include in the price they quote. Never again - I just cannot ever trust that the price I see is the price Ill pay. Ill happily pay what appears to be a little bit more with a company that doesnt avoid mentioning substantial inconvenient costs to be added when its too late to do anything about it. Oh, and dont bother sending them an email. My experience is that if they reply, youll get the same standard answer - whatever you send them.