Address: | 3319 Mt Diablo Blvd, Lafayette, CA 94549, USA |
Phone: | +1 925-283-1190 |
Site: | lafayettecarwash.com |
Rating: | 4 |
Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–6PM |
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Jeff Bielen
I paid 175 for my tahoe to be detailed inside with a basic wash outside. They told me to pick it up at the end of the day because it would take 2.5 hrs. I came back at the end of the day at they literally hadnt cleaned the inside at all. The floors werent shampooed, nothing had been vacuumed, nothing had even been touched. Maybe a miscommunication, but it wasted my whole day. When I told the manager, he said they could still clean it even though they were only open for another half hour. They rushed the job and did a minimal cleaning job for 30 mins, when originally they told me it would take 2.5 hrs. At a glance it looked ok, but when I got home, I realized that all the nooks and corners had been missed, for example the inside door handles, the door pockets, door panels, edges of the csrpets, etc. Basically I paid for 2.5 hrs of interior detail work which got condensed to 30 mins, and then I had to do more cleaning myself when I got home. Never felt more ripped off. The manager did offer for me to come back the next day but I work all day, so that doesnt fit my schedule. Paying that much for a detail, I expectore than the basic cleaning, which is pretty much what got. Manager was apologetic , but I still didnt get what I paid for, so I cannot recommend.
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Simon Molloy
Im a local with 3 cars and have been having my cars cleaned here for a long time. This place used to be good, but the past 6 months it has become truly atrocious. From the moment you drive in, the atmosphere has become relaxed to say the least. The guy who shows you the car wash options board is usually leaning against a wall playing with his cellphone, leaving you wondering whether you should be getting out of the car to walk to him, but at the last minute, he arrives. The same guy who Ive mentioned twice to before that standards are slipping, both my Porsche and Subaru have been left dirty on previous occasions. Deaf ears, doesnt care, not interested. Today I went there and paid for the works plus option, which allegedly contains many wonderful cleaning options. I thought, ok, pay a bit extra and it will be a decent job. Wrong. Filthy floor mats, dirt and spilt drink stickiness on the front console, roof still covered in dirt, a generally very poor job. I also had a new windshield fitted yesterday and the fitter had cleaned the windshield immaculately, when I drove out of the car wash into the sun, the smear marks they had left were so bad, I had to stop the car and use my sleeve to clean up their mess. Shocking. Never again. Zero stars.
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Ted Jocson
The detail guys are nice enough. After dropping $200 for service, I had dents on the hood after their detail. I have Blakes text stating that their video proof is AFTER the car sat on the lot, went thru the car wash, vacuum and is inconclusive. With all those video cameras that Blake has one would think he would have footage when I arrived and show me that the dents were there. Nope Blake has no video footage. Who has the time to deal with this BS and thats what Blake is counting on. Drive back and forth to look at video that is inconclusive to try to hustle $80 for dent repair. Really? I know there were no dents on the hood before I dropped it off. They damage your car and do not take responsibility. Blake is more concerned about his bottom line than taking care of his customers. BTW- I was a returning customer that will never go back again. I suggest you bring you car else where or bring your car here at your own risk.
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Anonymous User
I have asked for presale cleaning, no exterior waxing. Including engine cleaning. After 1.5 hours and $150 I had a car with dirty fingerprints all around, under hood nobody even bothered to use shampoo/soap. It took try to get a manager( who not shown up) and 30 extra minutes when service person tried to redo the job, this time with detergent and brush. But in a such hurry that effect still was not good. After I have arrived, I noticed a dirt within interior: car pockets, steering wheel, stick cover. Summary is, do not buy a white car and do not expect presale quality service for $150 there. Probably other users had a fast polish and the service met the expectations. Waiting desk was good just during morning rush hour, than chairs where removed, so you had a choice to get starbucks coffee 100 feet away:)
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William Loucks
Dont go when they are busy, the attention to detail SUCKS. Google ratings gave me high hopes but am sadly disappointed. Passenger seat was left all the way forward and the floor mat in back stuck straight up. headlights were turned from Auto to on and the AC was set to max. My windshield and drivers window were both covered in spots with a little bird poop still on the roof near drivers door. 45 minutes there and i had to spend another 5 minutes when i got home to finish the job. For Works Plus i would expect more, i gave 3 stars because the place was packed and maybe normally the workers would be a little more thorough.
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Jason Rosenberg
My car was in serious need of a wash and Id been putting it off due to rain. Needless to say by the time it got to Lafayette Car Wash it was LONG overdue. They did a great job which still looks good over a week later. Several of my co workers remarked on how clean my car was. Another perk is that its about 10 minutes from my house. I also recently found out do amazing car detail work, repair windshields and paintless dent removal. Im happy to say I have found my regular car wash!!
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Kyle Watters
This place is very professional and thorough. I brought my wifes car here after our dog had an accident. I cleaned it the best I could, but it was still pretty bad the next today, so I took it to Lafayette Car Wash and got the interior detail they offer. The car was incredibly clean afterward. I will definitely go back in the future.
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james lee
These folks were very accommodating. I had my vehicle claybarred and waxed, cleaned inside and out. The job these guys did was WAY over my expectation. They are a little further away from where I usually go, but they are now my go to car wash and detail place. I can not praise the work well enough, good job!!!
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Garth Jacober
I run a local plant Nursery, and i bring my SUV in after a long day of digging and moving plants, and sometimes i have enough soil in the back of my SUV to start a garden! they do a great job at getting all the dirt out of my vehicle and making it sparkle! but i think the smell of compost is forever!
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David Richardson
Excellent service: friendly, fast and the car(s) look amazing no matter how long Ive waited between bath times. Recommended A+
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Megan Schnurr
Great Job! My Suburban came back looking brand new! Very professional and flexible about pick up time!
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Lauren Mrak
These people are hard working and they take extreme care to make sure your car is spotless.
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jun Pérez
Son rapidos y eficientes
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Stacey Payne
VIP package is great.. Blake is an easy going owner.. Awesome crew!!