Two Men and a Truck

111 Rickenbacker Cir, Livermore, CA 94551, USA

Address:	111 Rickenbacker Cir, Livermore, CA 94551, USA
Phone:	+1 925-231-0845
Site:	twomenandatruck.com
Rating:	4.7

Location

Photos 11

Reviews 5

Steven Aristizabal

WOW!!! Where do I even begin. This is by far the absolute best experience I have ever had in my life with any company period. Heres what happened... I was unfortunately forced to move out last minute from my business because things did not work out. I had one day to find movers and went through 30 calls of movers to find these guys. They didnt have anything available but said they would work it out for a late move when their guys get back from their planned move. It took them all day and when 5pm came around they called and apologized that they arent going to be able to help me. They knew I was desperate due to my circumstances and offered me a discount to move 2 days later. I couldnt do that so Mark said hold on, let me talk to my manager. Next thing you know he says well be there. Mark is a dispatcher and his manager came from their desk jobs to help me move! These guys arent even movers! They worked ALL night until very late and were some of the most genuine kind people Ive ever dealt with. While they moved me, they had to continue their administrative work and coordinate movers for the next day. After a long night, Mark let me know that they arent paid for the move like regular movers are but salary, and because of my tough situation hes going to help me with the price. By the time it was time to go, it was too late because my storage access had closed, they said no problem at all well keep it in the truck overnight and take it to the storage unit tomorrow. I swear, if I had the money I would be giving these guys the biggest tip ever. With the way some companies operate now, its good to know that theres still companies like this left. And most importantly, people like this left in the world. I will do everything in my power to make sure every person I know uses them for their move. 10 stars!

Mike Tomas

The moving crew is obviously the companys saving grace. They were attentive to my needs and mostly followed my instructions. They were overall the best examples of company representation. However a neighbor later reported that she overheard them in the truck deciding if they had waited long enough before going back to the apartment. Troubling to find out after the move was completed. The biggest failure lies with the companys liability of damage. Essentially, THERE IS NONE. $.50 / Lbs basic coverage of damage, a $500 deductible for an $80 policy THAT IS THE CUSTOMERS RESPONSIBLITY, or a $250 deductible if YOU pay the $180 policy fee AND the $250 deductible for damages. If they screw up and damage something (likely damage less than $250) they will pay you $0.50 / lbs for the damage OR its on YOU to pay the deductible. Seriously think about that for a moment. I opted not to buy into their liability insurance and ended up moving my valuables MYSELF. Kind as the crew were, they said they could carry thoes things up the stairs, but I had to tell them they couldnt because of the companys lack of liability on electronic equipment. It was the only way to reduce risk of damage and liability. Let me be clear. The people at Two Men and a Truck were all very helpful and supportive. It is the Company that has failed here, specifically with the insurance policies they offer and balance of their limited liability. Without the virtue of the personal care from the moving crew, risk of property damage would go unchecked and definitely unresolved. This is why I will not be a returning customer.

Stefan Schulze

Overall the move went well, the movers arrived in time and communication was easy and good. The reason for not giving 5 stars is related to moving a sofa out of the living room. I stated the fact before the move and also before the movers started that 2 of the feet of the sofa needed to be removed in order to get it out. But taking off the feel took almost 45 minutes(!) due to the lack of tools. We used Two men and a Truck about 4 years ago and the moves had no problems taking off the feet of that same sofa and putting them back, thats why I did not think of this as a big issue. The movers credited me 30 mins, so that is all fair and square, but it added stress to a situation where I did not expect any. Overall -compared to other moves I did before- I felt the move was a little slower for the given amount of items to move, it took 4 hours 15 minutes (even after subtracting the credited time) and we had only a few boxes and some small furniture, only exception was the sofa, which is bulky but lightweight. I felt a little lack of experience IMHO. I would use two men and a truck again, the overall experience was good, even if not as great as the last time we used you guys 4 years ago.

Darrell Revier

Crew arrived on time and overall did a good job. The movers were courteous and polite as well as professionally dressed. I understand they move slowly so as to be careful and avoid damage, but they seemed to spend a lot of time in the truck each time they made a trip out to it. I noted in the pre-move questionnaire that we had some furniture that would require disassembly. The crew showed up without any tools. I received a call at work that they needed to borrow my tools so I had to take time off of work to bring them the tools they needed. After the tool issue, things went smoothly. The company credited the time it took to deal with the tool issue wihout any hesitation. They also sent a fourth mover to help speed up the unload, at no charge. Overall we were happy with their service. The movers were very careful and left only one small scuff on a wall which I would say was great since we were moving out of a three-story house! Their office personnel had great communication skills and were very helpful. Their pricing was easy to understand and there were no surprises come payment time. We would use Two Men and a Truck again and recommend them to friends and family.

Kasey Alusi

The worst business to deal with in my entire life. They are liars, lazy, and as unreliable as it comes. They have essentially STOLEN a 100 dollar deposit from me. And have not moved a single item. I scheduled my move for Saturday, they are supposed to arrive between 12 and 4pm. I am moving half of a one bedroom apartment. Maybe an hour of moving on each side, I just cant do it alone. They call at 445 to tell me that they cant make it. Then the office calls me to confirm that I asked to Reschedule (LIE). The driver who called me earlier lied and said I asked to reschedule. The office puts me on hold and says they are going to get to the bottom of it, but just comes back to say they are going to call the regional manager or something. Never heard back from them. Sunday morning I call the driver from the night before who is getting ready to head out for the day. He talks to his manager and now I am not on the schedule for the day. He gives me a number to call which no one is answering. DO NOT GIVE THESE CROOKS YOUR MONEY.