1-800-PACK-RAT Moving and Storage

Address:	44340 Osgood Rd, Fremont, CA 94539, USA
Phone:	+1 510-933-1278
Site:	1800packrat.com
Rating:	5

Location

Photos 16

Reviews 7

Robert Zaugg

At the recommendation of Lowes, I used Pack Rat Storage systems to help with a move across town. Pickup went fine, though it took some finagling to get the dates straightened out with them. Once the container was emptied at the new location, I needed the empty picked up. Calling a couple of times, their phone system is kind of a mess with long hold times and numerous disconnects. "Ill do it online" I kept saying to myself, but, I forgot my password (and the recovery email ended up in my spam folder) Next thing I know, Im being charged for another months rent, in advance. I fished through my email for the recovery password, scheduled a pickup, and contacted their customer service to see about some sort of credit for the pickup, or something. No help. They pushed me off to their billing department that works very difficult east coast hours. Theyre not empowered to help the customer, just to take their money. In a sense, I paid nearly $600 for a storage unit (that I couldve gotten for $100 offsite anywhere) that was used for less than a month. I would not recommend PackRat to anyone and will definitely be letting Lowes know about how their recommendation is going to cost them ALL of my remodeling business from here on out.

Jason Staley

I cant say enough about James and the entire process your company has. James was on top of our move from day one and every time he called he had answers for me and a plan of action. James and PackRat made it to where our move was smooth and effortless. I would recommend their services to anyone. Our move was a difficult one, involving multiple states, multiple units, multiple pickup locations and spanning multiple weeks. James was on top of it every step of the way. The drivers were always on time and professional. Thank you!

Nancy Held

I cant say enough good things about this company and especially their Operations Manager, Dallas Hearon. He went way above and beyond what was required to help my business with a challenging situation. The facilities are clean and organized and the contents of your pod truly do stay level when they are moved. I cant recommend them highly enough!

Marley Shep

Think over and over before you rent from this company. Hidden fees, refusal of a contract, accounting personnel trying to extort money for services not render. STAY AWAY!!!

Anonymous User

I recommend this for anyone with storage problems! Fast delivery and nice deals! The manager is very friendly and easy to talk to. Definitely try this out!

Jeff Brandt

I used them last year and everything went great, no problem. Plan to use again.

Nytelyter

Drivers very friendly and helpful