Pep Boys Auto Parts & Service

Reviews 43

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Christian Cazares

They Are unprofessional, I called in on the 26th for an A/C Diagnostic, they said they couldnt do it the same day. The guy I talked to told me to come in on Friday of the same week, so I went in and they were busy again, so I talked to the guy behind the counter and he told me just to come in on the following Tuesday and Id be fine. So I asked "do I need to make an appointment?" and he told me "No need to make an appointment". So I came in that Tuesday and I told the same guy I was here for my AC Diagnostic, and he seemed really skeptical, and wasnt straight forward so I asked if the only AC guy they have was busy and he told me that the AC guy wouldnt have been able to get to it that same day. So I was forced to cancel my ride and make an appointment this time. Now Ive dropped it off and have to leave it overnight even though I made an appointment and was never told itd be an overnight thing nonetheless. More to this story but this is the jist of it

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Richard Hanashiro

Pep Boys in Lodi CA has poor customer service. Went in to shop for some floor mats and found 3 out of the 4 I needed. The parts counter said they will order the 4th mat and it would be in the next day and expect a call from the store, had to pre-pay. The next day, no call. I phone the store to find out the mat never came in. Had to re-order again. Promised it would arrive the next day, expect a phone call. Again, the next day, no call. For the 3rd time I had to call to find out about the missing mat. Nobody at the counter had any clue what I was talking about and the guy that took my order was off so the mat had to be re-ordered again. Oh come on Pep Boys...you guys suck!! Going back for refund.

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Tavaris Arline

I came here at 10am to have my car serviced for an oil change. They did not finish my car until after 1 and had me waiting in the lobby the entire time. They have a huge sign in the waiting area that guarantees fast service but a 3 plus hour wait for a simple oil change is not what I consider fast. This is the longest time Ive had to wait for an oil change and Ive been to other companies who were far busier and much faster. I am completely dissatisfied with this experience and will never come to this location again.

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jeff stoddard

3/27/13 It took awhile but there was alot to be done. Everything was done perfectly by Visa and Kathrine made sure I had everything I need and explained every step of the process. She even made adjustments to get the most for my money. They also were appreciative of my dedication to our country (Career Coast Guard) and thank me for my service Bravo Zulu Jeffrey Stoddard - Loyal Customer

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Alberto Garcia

Horrible experience. I had a 1pm appointment for new tires ended up walking out at 4pm. Horrible business with awful management. I will not be stepping into pep boys again. When I spoke with the manager and informed him of my 1pm appointment he stated " well I wasnt counting on having two service guys today, maybe you can try again Monday." At that point I asked for a refund.

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Jeff Green

Wow why make a appointment when they tell you that the appointment made online is no good. Then have to wait 5 hours just to get your battery changed unbelievable. Never again make this mistake. Lodi Pep Boys "Sucks"!!!!!!!!! And to top it off they leave my car unlocked the hole time and I had to go lock it myself. What a great store

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Maria Alvarado

This review is a little late I been going here for over 5 years I have change cars but never my service location! Lol Katrina acknowledge you from the moment you walk in she goes out of her way to give you great customer service she runs the place like if it was her business... Thank you for your great service

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Vanessa Cook

I spent close to $1000 for brakes and rotors and still had the grinding noise its back in the shop . Before my husband passed away he did our brakes and never had problems. Now Im getting brakes every 2 months ?? And they do not accommodate You at all they still owe me an alignment

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Brian Spiker

worst customer service ever! I just called to get tires and the lady tells me there is only 1 tire available in all of USA. My mind is blown how they can not train their employees. Pep boys has 10 different tires ready and walmart only has 1 tire and cant even get me 4. What a joke

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C Hoffman

The shelves are in disarray. The help didnt have a simple oil filter for a chevy silverado. The manager is worthless. I was even called a name. Professional mechanic wont be back.

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Peter Lam

Came here to get my car alignment. There was no wait and I was serviced immediately. I forgot the guys name, but he was great and told me everything I needed to know.

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Martha Michaca

I was having a emergency with my car on the freeway , went to pep boys and the staff attended me right away . Great customer Service. A big thank you to Katrina :)

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Mariah Flores

Be ready to wait 3 hours no matter what u need done. The staff is insanely slow and mess around while they are working on your car right in front of you.

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Jose velasco

No hablan español y no tienen muchos mecanicos

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Michael Parks

Bought two car batteries online and picked up in the store. The staff, the store manager in particular, were fantastic. Thank you.

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Julia Burlington

Weve been going there a long time for their car batteries. Were in, were - the price is reasonable and the service is supurb!!!

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Mike Dunnigan

30 minute oil change took an hour. Customer service is lacking to say the least. No one is in a hurry to get anything completed.

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Sajjad Khan

By far the worst place to get service with appointment I spent over 2hrs just for oil change

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The Last One

Good places for deals on parts. Just wish the online order didnt mess up my orders often

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Phil Huber

They will ask if you have an appointment. But no matter what its going to be 2 hours

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Emily Stoklasa

The manager Kat and service Technician Noel go way beyond what you would expect. .

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k creel

Without an appt, they replaced my alternator in under 4 hrs

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Jayna Kahler

Ken and kat were awesome... they went the extra mile for me

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jason Sopko

Unable to perform a simple oil change due to understaffed

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Nishal Ram

Had oil changed on 2 cars recently, they do a good job.

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Shaunna Avila

They help me on Fathersday with my tire a Blow out FAST

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Jesus Mendiola

Great service and u can find everything for your car

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Ryan Collins

Lots of parts in stock, and random weird stuff.

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TONKA B

Expensive and not real good customer service

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John Gianelli

The employees bend over backwards to help.

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Wendy Thompson

They do good work but they are expensive.

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Nickolas Robbers

Couldent get help finding what i needed

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Gloria Scott

Fast courteous service, worth a stop.

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Alfredo Mejia

great people, and did a great job..

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Katrina Brown

Great prices and people

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bill corn

Great customer service.

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Brandon Newton

Just okay part store

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Yvonne Duran

Good car service.

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J.P. Tingey

Fast and friendly

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VS RIVAS

Very helpful

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Mary Costilla

Ask for Kat

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Kathy Speth

Seems ok.

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AL

alove psol

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