Quick Fix Computer Services

Reviews 6

G

G Thang

My Imac is running a bit slow and it is getting hot so I figured that it was time for somebody that has some experience with Macs to take a look at it. I found Quick Fix on Yelp and they said that they would check it out for free and then call with recommendations. I thought that was a pretty cool approach since most places charge you like $75 just to crack the case open. I brought my computer down there which was about a 10 minute drive and dropped it off. I was greeted by Alan who was very nice and told him that my computer was running slow and hot. I have an Imac so the computer and monitor are one. He ran his hand under the monitor and some dog hair came off. At that point he took an educated guess that the hair was the problem but he would let me know for sure I was told that it would take 2-4 business days and on day 3 I got a call back saying that the diagnostics checked out but it was filthy inside and they recommended a thorough cleaning which costed me $35. That seemed reasonable and I just wanted to get back to work on my computer. so I brought it home and it wouldnt boot and all it did was beep at me. Needless to say, I was pretty pissed and they guy on the phone was trying to be helpful but he was not a Mac person and Alan was out to lunch. He told me Alan would call in an hour. About 50 minutes goes by and Alan calls. He said he thought he knew what the problem was and asked if it was cool if he stopped by. What????? No bring it down but come make a house call? Hell Yes I said!! Alan comes by with screwdriver in hand and said that the ram might not be seated in there properly. He unscrewed it, did something and walla it was done and Alan was out the door. People this is what customer service is all about. Taking somebody that is slightly frustrated and hopping in the car and making the drive over to fix the issue. I am now a customer for life! When you go in ask for Alan. He is a true rockstar!

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DA

Danny Hartzell

My iMac 27” computer needed a new motherboard. I went to the Apple store to find that they were going to charge me over $1800.00 for the repair. I then call around to find that most places were going to charge me from $1000 - $1250 for the same repair. After reading some reviews, I decided to call Quick Fix Computer services at 1827 Redondo Ave., Long Beach, CA 90803 I spoke to Ash whom I later found was the owner. Ash quoted me a price of only $500.00, parts and service. I really had my doubts, however I dropped of the computer and waiting for a few days for them to get to it, as we had agreed. The technician called me back some days later to confirm that the motherboard needed to be replaced and said that it would be just under $900.00. I informed him that somebody by the name of Ash quoted me $500.00 parts and labor. The technician politely put me on hold, talked to Ash, then came back to me and said that the motherboard was much more expensive than he thought, however they would stand behind their quote. It is at that time I found out the Ash was the owner. The bottom line was, every person I talked to was polite and competent. The service was great and on time. And they stand behind what they say and do. I will recommend them to anybody at an A+ rating.

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SA

saidas108

Outstanding in every way. From the moment I walked in I knew I was in the right place and when I saw their sign saying "free diagnostic" it confirmed it. For something like this, usually "free" means quick and superficial but not in this case. They spent a lot of time with me with my PC hooked up and describing in detail the problems I was having. The other shops I looked into were all about a week out to get my machine back which wasnt an option for me. I paid the $25 extra to have them get to it within 48 hours. My particular issue was rather complex and it took a long time to find out what the problem was but not because of them; they had 3 or four techs working on it for hours. Usually at this point, a business would want to upcharge you because of all the extra time but not Quick Fix. You pay the reasonable repair fee and they keep at it until it was done. Quick Fix looks and feels professional. When Ash the owner is there, which is frequently, he is absolutely on it making sure everything is being attended to properly; definitely hands-on ownership. I worked primarily with Alan and Antonio and both were particularly personable and helpful. Fair prices, good work, quick service, professional environment, nice people; whats not to like or recommend?

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A

Anonymous User

These guys rock! I have had to haul my hunk of junk in there twice already when it decided to have some sort of yearly fiasco and they always get it fixed quickly and for a reasonable price! Many times they will talk to you over the phone and try to remotely access the problem, saving you a trip to the shop and the instant gratification of a working machine. I have the unfortunate luck of owning the worst laptop on the market, known to have over 50 issues that will systematically ruin your pocket book in repairs and lost work. I called this morning and explained the problem, they told me to bring it in, and in the 15 minutes it took me to get there, the guy had figured it out, told me it would be really expensive and suggested that based on the number of repairs this model generally ends up needing, I had already gotten my 4 years of use out of it and its time for an upgrade! Going shopping tonight with their recommendations in mind! Very knowledgeable, very quick, very nice!

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D.

D.J. Nahay

Pros: -Professional, friendly staff -Free diagnosis -When I called for updates on my laptops diagnosis they were informative about what they had done, what they were doing, and what they were planning on doing, along with what the problem could be/couldnt be. Cons: Lack of communication- my diagnosis was supposed to only take 4 days, and they were supposed to contact me by then to give me an update. The diagnosis kept getting pushed back (which I didnt mind as they inspected basically every component of my computer trying to figure out what was wrong) by a couple days and I had to keep calling for updates the day after they said theyd call me, but when I did call they always picked up and gave me any info I asked for so it wasnt much of an inconvenience. They also did call me when it was ready for pick up. Overall infinitely better than Geek Squad, which Im 85% sure is responsible for breaking my laptop in the first place.

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A

Anonymous User

Ive been with Ash & Alan since they opened. I have nothing but compliments for these two hard working guys in such a very competitive business. Having said that, they have a niche computer service center where those of us needing computer repairs and/or guidance, can go and get the hands on service at a very competitive pricing. Ive recommended Quick Fix to several of my friends and they too have been very impressed with the quality of service. In these days of big box sellers of computers service drops off - here, I can get a full understanding of what each of my -3- computers need for either repairs and/or upgrades dealing with people who care about my needs. Great guys, trusted service at reasonable pricing. Thats more than Ive ever found elsewhere. Were fortunate to have Ash and Alans expertise available to our area. JMT

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