Ward Service Auto Repair

130 Railroad Ave, Monrovia, CA 91016, USA

Address:	130 Railroad Ave, Monrovia, CA 91016, USA
Phone:	+1 626-357-8080
Rating:	4.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 36

Reviews 4

Adam Watchman

I met Jim Ward about 13 years ago, he was the coach of my AYSO Soccer league. My father and him formed a great friendship, and we started taking out cars there (10 to 12 Years ago.) I wasnt driving at this time, but I was looking for some work. Jim Ward didnt hesitate to give me an opportunity volunteering. I went in maybe 3 days a week for 5-8 hours and would help dispose and crush oil filters according to proper code, sweep the floors, I really did any little chore than needed attending to. It gave me some time to be around the shop, (before I was even driving.) It allowed me to see how the mechanics worked, get to know them on a more personal level. Not only was Jim charismatic, patient with every customer, but I found this in every person working there. The mechanics, the employees in the front (the first face you see when you pull in) that would check vehicles in, and handle paperwork, amongst other things; all of them where friendly, thorough, kind and have a smile on there face, and it isnt fake, because I can tell you they are happy to represent Jim Wards Auto Mechanic Service, and what is stands for. When you walk in the shop there a big banner hanging if the shop rafters it reads. " The Least Expensive Job is the Job done right the first time." This really sums up the shop, they may not be as cheap as cheap as the many chain auto-repair places youll see around town, but I can assure you they may offer a low, even unbelievable price for a common maintains task but you will not have the assurance that you do taking your car to Jim Ward, because he does the job right the first time. If there is a problem that occurs later that week, hell take a look without hesitation and if he feels it is a result of there work. Jim will make sure its is taken care of as promised, he wont try and pull another dollar out of your pocket. Dont get me wrong he rarely doesnt get the fix right the first time, it has never been the case with myself, or any member of my family who have taken many cars there over the past 13 years, but I have seen situations as in any auto shop, where a problem re occurs, Jim Ward gets it handled, and your car back to you fast! To sum it up, Jim is one of those people who just radiates kindness, honesty, and I have never seen him without a big grin when he greets clients. Hes beyond personable, and most important he knows cars, all kinds old, new. No surprise that the mechanic staff, he has hired is a spitting image of him. They are experienced in the field, and they really know cars. If they are unsure they will check the factory repair book for that vehicle to insure it is repaired right, THE FIRST TIME! I wouldnt take a car anywhere else, because I know that Jim Ward and his staff will solve the problem the first time, and they will be fair priced. They dont need to overcharge clients, because there work keeps there client base building, word of mouth goes a long way when your speaking with honestly. Jim Wards shop is the best in the area because they get your vehicle fixed properly, quickly and at a reasonable price, and THEY DO IT RIGHT THE FIRST TIME! You will not be disappointed, I have no doubt if your a first time client you will get your car back, and say to yourself, " This is my shop." Take your car to 130 Railroad Ave, in Monrovia and you wont need to find another mechanic, youll feel at home, comfortable, and as if you were treated fair! Every client is important to Jim Ward and his staff. Great person, great shop.

B E

We moved to southern California in 1992 and a couple coworkers recommended Wards to us. We started taking our cars there, and would never go anywhere else now. They are low key and never try to sell us something we dont need, theyre friendly, reasonable, and happy to give us a ride to or from the house even though we dont live close to the shop. They have saved us money numerous times by telling us when something is still under warranty and could be fixed for free at the dealership; they could have done the work, charged us, and wed have never been the wiser. But thats not the way they do business! Our daughter had car trouble on a trip and her car was towed to the nearest garage. She didnt understand what they were telling her needed to be done so she called Jim to ask his advice. He offered to call and speak with them himself and then explain the problem to her in lay terms and help her decide what to do--no charge for his time even though he got nothing out of it. Over the years, weve taken several different brands and styles of cars to them and theyve never failed us. We wouldnt trust our cars to anyone elses care! They are the absolute top of their field.

Carlos Arguello

I would give zero stars if possible. Took my car in after AAA recommended I do so on a Sat. They didnt tell me they were closed so I ended up dropping it off for the weekend. Told me I would be getting a discount. What a joke. The problem on my VW Jetta ended up being ignition coils needing to be replaced. Got charged $55 for diagnosis PLUS $200 to look inside. Then separate $388 parts and labor. Over $600 dollars later learned my lesson. Im all for making a buck but cmon this is crazy. Jim had the nerve to tell me but you get a AAA discount. If the dealer puts the diagnosis charge towards the total repair costs so should they. Please avoid this place. Just another typical mechanic ripping people off. Theyre super nice but dont let that fool you. I work for a large company locally here in Monrovia and am telling all my coworkers as well as friends and family about this experience and to avoid Wards. This is exactly the type of experience youre afraid of and why people are so distrustful of mechanics. $275 dollars to open the cover and inspect coils? Crazy and highway robbery.

Heidi Meyer

While driving home to San diego on a 100 degree day, my car started to overheat and I took the next exit and after a cool off took it to this highly rated garage. I was greeted courteously and told to wait in their air conditioned waiting room. An hour later they said the coolant was low and I should be good to go. I mentioned that my AC was also not working (my home garage had assumed it was mechanical and would take a full day to fix) and asked if they could check the freon. They agreed and said it would take 90 mins. 90 mins later, I had AC after a freon check and top-off. I was hot and tired after getting up at 5am to drive to LA and they got me on the road--as a walk up--in under 3 hours knowing I was a stranded motorist. Wish I lived closer--theyd have my business for life!!