Firestone Complete Auto Care

4201 Maine Ave, Baldwin Park, CA 91706, USA

Address:	4201 Maine Ave, Baldwin Park, CA 91706, USA
Phone:	+1 626-343-5771
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 13

Jose Tario

Have never had any trouble with this shop. I went last week and ordered a pair of tires for my wifes camry. They did not have them in stock. I was told theyd get a pair the next day and hold them til today. Today I called and spoke to Milton, he stated he went on vacation and left a note for his manager, but no one held the tires for me. So I asked if he could order the tires as a courtesy from the nearest store. He said they dont normally do that but they can do it as a courtesy. He said he could not do it today. I said this is the second week Ill have to wait, he said you can go to the Arcadia store. I asked for his regional managers number to ask whey a customer of over 10 years with multiple cant get a courtesy especially since I was already let down once, but i could not because Milton hung up on me. Their website says, "When you need car tires you can count on, choose Firestone" I chose firestone but apparently 10 years of patronage is not enough for a courtesy.

Frank Garcia

Came in for a oil change and tire rotation on Saturday April 15, 2017 Took about 4-5 hours for car to get done . Once I got it home I noticed that the hub caps on my car are bent sticking out of the rim as well broken. If this firestone location cant even put hub caps on my car with out breaking them what does that say about the service . Called the manager Freddy at 7am on Monday 04/17/17 since they where closed on Easter explaining the problem and called him back at 8am allowing him to review the pictures I sent him . Hes responds was got your pictures I will call you back once I finish with the customers i have . So once they got your money they really dont care about your situation or damage done to your car as a result of there inexperienced crew working on your car . Buyer beware it appears we are only a number at this location and they really dont care what damage they do to your car.

ya tu sabes

I dont know if the manager here is still some white guy named "josh" all i know is that he tried charging me for a "brake fluid flush" or something similar to that, basically he wanted to charge for a service my car did not need and ever since this happened i never have done business with this place and because other firestone locations have been caught and in trouble for doing this exact thing. Anyways just wanted to let the owners and managers of this firestone know that you guys lost a customer for life.

Anthony Rodriguez

Despite reading all the review on Google and yelp I still went for service on my 350Z. It had over heated and turned out to be a thermostat. To be honest I felt the price was a tad high on the part but for convenience sake I gave the OK for the repair. Other than that the experience was good, Josh kept me updated on the whole process and I think I will keep them in mind for any further service needs.

Jose Avila

Terrible service. You have to wait a really long time (all day practically) and get ripped off at the end. Also to any customer considering an oil change from these guys, dont fall for their bs when they tell you they cant do it due to the drain plug being damaged and that you have to purchase a new oil pan and pay for all the labor as well. Most car washes will do it for cheap. Thanks for reading.

Anonymous User

I had a very good experience. They were very willing to help me and being a female, they could have easily given me the runaround and charged me for things I didnt need. They only replaced what I really needed. I will definitely go back again when I need more service to my car.

Anitra Adams

This Firestone is great, the waiting room is really nice and the store manager I worked with was fantastic. Very friendly place and Ive always had great work done by Firestone.

AB Catering Carts

This place is great its under new Management!. Time and service is great!. Firestone has gain my trust once again. Good job Firestone.

Rosa Gutierrez

Mala atención aún con cita,muy tardado.

Monique Vazquez

Friendly & helpful. Left my car running like new!

Nataly Valenzuela

Great customer service

Anonymous User

Great customer service.

Paul Grether

Great service