Advanced Auto Body

16170 Jacqueline Ct, Morgan Hill, CA 95037, USA

Address:	16170 Jacqueline Ct, Morgan Hill, CA 95037, USA
Phone:	+1 408-778-9678
Site:	advancedautobody.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–12PM Closed

Location

Photos 39

Reviews 3

C. S. Lakin

I dont even have my car back, so I cant tell you if the repairs are great or not. But Im writing this review to complain. From day one of misplacing my paperwork to three weeks past when they promised to have my repairs ready, Im fit to scream. Over and over, I was promised a finish date, then a week would go by and they hadnt started, but promised me another date. I had to return the rental car because I was now paying out of pocket over and above what the insurance company would pay. Advance Auto Body knew this and again promised to have the car done. Day after day after day they keep telling me it will be done and its not. They did not keep their promise of 2-3 weeks. Its going on 6 weeks now. I would never go back or recommend them. Im sure they do good work, and they seem "sincerely sorry" but that doesnt cut it for me, not having a car to drive. But customer service is important, and delivering on promises is too. They just didnt bother to get around to repairing my car. If I had been told from the start that they wouldnt be able to get the car done before the rental insurance coverage ran out, Id be okay with that. But that constant promises broken, and my having to make other arrangements and cancel plans and appointments because of being pushed back over and over (repairs that only took a few days total), is inexcusable.

Elisabeth Z.

Went to get an estimate for an insurance claim due to rear bumper damage. A couple of the girls in the office that I communicated with didnt seem too professional or happy to be assisting customers, one of them being the estimator that assisted me. The estimate she gave was $300 lower than 2 others Ive gotten (previously got one for $953, 3rd one I got was for $955). I explained to her the price I was previously quoted for, and she said due the rain that day she was unable to see the complete damage and unable to capture it in the pictures. If this estimator wanted to be thorough, she wouldve had my car pulled out of the rain to accurately see the damage. She was not friendly and had a smug expression on her face, so I knew right away she wouldnt hear what I had to say. After receiving the 3rd and final estimate, I knew there was error on her part (I believe her name is Lydia). The other younger girl in the office was friendly, but as for Lydia and the other girl with the red colored hair, their attitudes alone made me not want to come back to this place. Maybe if I had received an accurate estimate I wouldve, but due to their laziness, no thanks. 2 stars for the other front office girl only.

Harry Graffam Sr

Great body work and paint matching. They handled the insurance company, repaired the windshield. Outside of something falling from an airplane everything turned great.