Midas

Address:	1797 Soscol Ave, Napa, CA 94559, USA
Phone:	+1 707-257-0925
Site:	midas.com
Rating:	2.2
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–7PM 9AM–5PM

Location

Photos 18

Reviews 6

Jim Schultz

I have been in the car business for over 40 years and do over a $20,000/year with repair shops and never have had such a bad experience as I did last week with the Midas shop in Napa. One of our clients took a Volvo 240 in to the shop because it wouldnt start. They charged him $185 for a "special" battery (a 100%+ markup over their actual cost!) and it still didnt start. At 9AM I called and spoke with Curtis (an employee there for 34 years according to him). He said it would cost an additional $125/hour for a technician to diagnose the problem and that I would need to authorize the repair via an email response before the tech came in at 11am. I told him I may just want to have the battery removed and the original put back in and have the car towed to one of our repair shops. At 10am I sent the email back denying the authorization and informing them I would have a tow truck pick up the Volvo that afternoon. At 1PM Curtis called and told me he didnt see my email until after the technician fixed the car. It was a loose ignition coil wire (a one minute fix!). He said hed only charge me for a half hour of time (how generous after spending $185 on the battery!) When I told him I wanted to return the $185 battery and put my old one back in since it was probably good anyway, Curtis told me he wouldnt do that and then hung up on me. At 4PM Curtis sent me an email from his personal account telling me,"we are putting your car on the street and we dont want to service it REASON NO SIGNED WORK ORDER AND YOUR NOT STANDING UP TO YOUR WORD." At 5PM our tow truck arrived and couldnt find the Volvo anywhere near Midas. I called Midas and asked the Midas employee, Joseph, where my Volvo was. He said Curtis has gone home and he did not know anything about the car. I told him to bring up the service report, which he did. He said, "someone is not telling the truth here." I told him I emailed back in the morning refusing service and that you never ever call your customer a liar! I told him to find my car or Id call the police and report it stolen. Joseph said he would go look for it and put me on hold for 17 minutes and then disconnected me! My tow guy eventually found the Volvo. Midas had put the Volvo down the street far away from the shop and left the key in it. It could have been stolen by anyone! In my 40 years in the automotive business I have never been treated so poorly! I have checked all the social media sites (Google, Yelp, etc.) and see many bad reviews for this Midas shop so I would have to say my rude treatment was not a one time experience.

Todd Miller

Watch out for add-ons! Dont get ripped off! I recently had my SUV serviced for an oil change. This was my first time using this location. I made an appointment and was helped immediately without waiting. The oil service went fine and I was pleased. The tech told me that my front shocks were bad and he could change them for $450. I declined since my normal mechanic went thru this car with a fine tooth comb only 6 months prior when I bought this used SUV. Then, he alerted me that I had a taillight out and he would change it and then later told me that the "third brake light" was out - the bar that runs across the top of the lift gate. GMC charges $250 for this part and was in stock. "I can do it right now for you. You can get a ticket" I declined. Then 10 min later the manager told me that he had an after market one - in stock - that was only $150. Why didnt he offer that one up first? I declined. I REALLY thought I was being played here. I went home and found the part on ebay - new, for $33, free delivery. Its 2 screws to change out... $120 mark-up (or $220)? I will go back for oil changes, but nothing more. Buyer beware! Hate to think how many $150 third brake lights were shoved down other customers throats...

Pency CK

WILL NEVER GO TO ANOTHER MIDAS. Took my vehicle in for an oil change and they try to tell me my front brakes and rotors needed to be changed out... A $52 oil change turned into a $500 repair cost. Ive read reviews for this location so I didnt do the job they recommended. I had to drive to Vancouver, BC same day. And I had just driven from Quebec City to Napa without any problems. After I left Midas, my brakes started making loud noises. When I got to Vancouver, I got a second opinion at KAL tires. These guys did a free brake inspection for me. Told me my back brakes had a broken spring which was causing the noise. So I dont know if Midas did something to my brakes when they were giving me a free tire rotation... But either way, their assessment of which brakes needed repair was wrong. I would have had a double cost if I had gotten my front brakes done with them. DO NOT TRUST MIDAS.

Francesca Lucchesi

Con artist! He will give you free this free that and you will be tricked into being a loyal customer and then BAM!!!! A real problem comes up that they cant admit they cant fix and then charge you an outrageous amount for diagnosing the problem. They had the car for over a week and gave us a loaner car and the horn didnt really work. We were driving and a car was backing up towards us and we couldnt honk at them to stop, luckily they stopped before hitting us! Never ever ever again! He also quoted me an outrageous price for some things I had to get fixed with my car bit I took it to someone else and it was $1,000 cheaper and they said some of the stuff he said I needed done werent needed. Someone from across the street said they have been taking their cars to rays auto in napa for over a decade..please for the sake of your wallet weigh your options, be smart and ask lots of questions!!

Salvador Romero

Curtis is a very deceitful person. I asked for 10w-40, they put in 5w-30. There was an oil leak after oil change, even though my car checked out with no leaks at that visit. 1 month after oil light came on.... Low oil level....due to leaking oil filter. Curtis said it was something I did. I reported this to Midas, an employee said for me to come in and theyd top my oil off, once I turned around and showed up, Curtis declined adding oil to their leaking oil job. Today, I changed my oil....and realised that they put on the wrong oil filter, over threaded it and took forever to remove it. Ever since I went to Midas, the check engine light came on and now my coolant level keeps getting low. The oil change is posted at $54.99 , I got a bill for $97!!!!! Ive never paid over $64 for an oil change on my Chevy tahoe

Anonymous User

took my truck in knowing the front rotors were done, and figured they should check my rear brakes, mainly went because it was close to my work. Estimate of $300 before i dropped it off. was then told i need new wheel bearings. axle seals, brakes front and rear, to a total of $1400 ... told them i would go elsewhere because there was no way i was spending that much on a vehicle with a $3000 blue book value. Family mechanic said i needed front rotors / pads, rear brakes were 75% of good, and my axle seals were NOT leaking and wheel bearing were fine too. I guess the only way they stay in business is by ripping off people who dont know any better ... stay far away, i hear quality next door is better if you need to get your vehicle serviced in that area of town.