Star Automotive LLC

1180 Newbury Rd # B, Newbury Park, CA 91320, USA

Address:	1180 Newbury Rd # B, Newbury Park, CA 91320, USA
Phone:	+1 805-498-7664
Site:	starautomotivellc.com
Rating:	4.6
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 100

Reviews 8

Anonymous User

They may have a great sales team but their service department is another story... I recently received a radiator flush and refill from this dealer but as I got home, I noticed that the coolant sprayed all over my engine as I went to check the engine oil. When I took it back the them, they claimed that because it was a 19 year old Lexus, that they assumed it was a 19 year old radiator too. After some arguing, I made the point that when I came in to the dealer, I did not have this problem but when I left the dealer, I did and for them to look at it from a consumers standpoint. He agreed to check the whole coolant system and by almost mid afternoon, they called to tell me that the radiator was leaking and the overflow tank was leaking. I asked if they were going to do anything and Mike Hummel, the Assistant Service Manager, simply said that I wasnt their fault and tried to accuse my car of having that preexisting condition. I know Lexus strives on "The Pursuit of Perfection," but after I got my car back for the coolant exchange, there were no notes of a leaking radiator at the seam or the overflow tank. It is the dealers duty to notify me, the owner, of any preexisting condition of my vehicle before starting work and note it on the work order, especially in an OPEN AND OBVIOUS area of the engine, for liability reasons. Not to my surprise, there were no notes of a leaking radiator or leaking overflow tank when I checked the work order on the receipt they gave me and they gave me the car only to find out of this problem when I got home. After a call to the Lexus Customer Satisfaction hotline about my complaint, Alan Vollbrecht, the Service Manager, called me on my cell accusing my car of having a head gasket leak causing carbon to enter my coolant system and proposed that they do a engine block leak test for free. I asked when is a good time to bring in my car and he said anytime tomorrow. So, at 9 am, I promptly arrived at the service department with my car which was smoking by the time I arrived at the dealer. After a two and a half hour wait, Alan came back with the test results and wouldnt you know it? My car came came back passing the test with no leaks in the head gasket and no carbon in the coolant. I find it hard to believe that right after they worked on my car that the radiator started leaking just by coincidence. With this new information, Alan, said that they "could help me" and give me a %15 percent discount of a $1385 dollar estimate they gave me to repair this problem. I refused and filed a complaint to Lexus Customer Satisfaction and I am awaiting a call back from them. If it wasnt for Dale Allen, Chris Doria, Steve Leisenring, or Marty Yoakum, I would have had a much more unfavorable experience with Lexus of Thousand Oaks.

V Vach

Heart warmingly Honest and Awesome service. I had an issue with my Honda CRV, clattering/chattering noise coming from under the hood. Been new to Newbury park, asked a colleague if he knew any shop he could recommend. He said he has always been going to Star Automotive and that they were very honest, straight forward , honest, NO- non-sense and no Scamming. Boy did I underestimate the word "Straight forward and Honest" and no Scamming. Kudos to Star Automotive and their staff. 5 star!!??? I would give them 10 STARS. .

Anonymous User

Our family has always had the best advise and diagnostics from the staff here, even for my 13 year old Infinti QX-4, with 210,000 miles. If you have a need for great service and repair, and fair prices, give them a call. The reviewer below must have gone to the wrong place!

Anonymous User

Fair straight forward pricing. My wife has been going here with her cars here for years and speaks highly about Rey and his crew. Excellent shop. I will go no other place for auto service/repair.

Lucy Kirby

Excellent work by an honest and hardworking group. Would recommend STAR to anyone who needed work done. Cost is very fair and they are very accommodating for drop off and pick up.

Jay Roth

great staff, great price, fair honest and they do great work.. THIS IS NOW lexus of thousand oaks as the review above states that review is in the wrong place.

Vicki Thomas

Honest, friendly and reasonably priced!

Anonymous User

good and hon.