Cabinets To Go - Oakland

Reviews 3

TO

Tony Perkins

Please, whatever you do, stay far far away from Cabinets To Go! In the beginning, it was great. We had a blast working with Sean designing our kitchen. It was just awesome and he did a great job making it look great, but that is where the good vibes end. It took double the quoted time to receive our cabinets. Getting Sean (our designer) and/or Kevyn (the manager) to reply to your emails and/or phone calls in nearly impossible. My cabinet installer informed me that we were missing 3 parts (that Sean promised everything would be included), well he mislead us as they were not included. Two of them, not a problem, ran to Home Depot to replace them. The issue was our wine rack cabinets we ordered. They were not included in the shipment to our house. After hounding for days, Sean and Kevyn finally responded with the wine racks were sent to Oakland Showroom (where we ordered our items). Why? We never had anything shipped to the showroom, we had everything shipped directly to our house. They refused to send the wine racks via overnight (as I’m paying our installers by the day and they had nothing to install without the wine racks) and they would only send it via ground. To add further injury, the wine racks are too tall. Sean designed the kitchen himself and they wine racks didn’t fit, they were two inches taller than the rest of the cabinets. (Something both Sean and Kevyn have yet to respond to me about). Kevyn has promised a refund, but of course never any follow through. So please, I beg of you, save yourself agony and purchase your cabinets elsewhere. Cabinets To Go is absolutely nothing but a nightmare and a headache.

JE

Jennifer Fernandes

First of all I will say that the staff is very nice and do seem to try to solve problems. Unfortunately the problems with our kitchen cabinets took a long time to solve and some are still waiting. Im not sure if this is a local office problem or a corporate problem but none the less it has been a seven month and counting journey. In general the cabinets assemble and install easily. The quality is good except when they are a veneered edge(shelf) I had two peel off. Not all the products came with instructions. The wall oven cabinet is not very good quality and did not fit my oven even though I gave measurements at the time of design and followed the alterations plan.We spent a lot of time to get it to fit correctly and be strong enough. As for my order many things were missing and a few were broken. Im still waiting for my backslash to my bathroom vanity. It was broken before they shipped my order, they waved my shipping and promised to send a new one ASAP. That was in May and it is now almost January. The other damaged items were not replaced for about five months. I have received several things that still to this day I do not know what they are for. Too many emails and phone calls to count!! As I said before I am still not sure if the problem is with the Oakland branch or the corporate office or both. I just want to get this done and over with. I hope your experience is better than mine!!!!

ZA

Zachary Riegle

We needed to get cabinets in a hurry because our original order with a competitor was damaged. In under 3 weeks we had a brand new set of cabinets picked out and installed. I would recommend them to anyone!

Other organizations