Canyon Creek Cabinet Company

Address:	16726 Tye St SE, Monroe, WA 98272, USA
Phone:	+1 360-348-4600
Site:	canyoncreek.com
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 82

Reviews 6

Curtis King

Please bear with me as I tell you our story. Back in 2006 we built a custom home using Canyon Creek cabinets throughout. We chose beech wood in various color finishes due to its hardness rating. The overall finish and wood grain is nothing less than stunning. Perfect balance of color, antiquing, and wood grain. In essence you could literally take a door or cabinet from one location and place it in another without even noticing. I give them 5 stars for those cabinets. Fast forward to today - We are building our "last" home and based on past experience AND samples we ordered, we decided to go with Canyon Creek beech wood cabinets again. Ugh, what a difference 10 years makes. The cabinets that arrived were NOTHING like the quality looks we got in our first house. Huge variation in wood grain and color uniformity. I will look for a way to post photos so you can see for yourself. Not only is there huge variation in wood grain, but in several locations, adjacent cabinet doors that have similar wood grain structure were not matched or aligned with each other. As an example, a lower panel with a heavy wood grain on the left side has an upper cabinet with the heavy wood grain on the right side. Any fabricator in their right mind would have at least aligned the wood grain on adjacent doors. It made me think whom ever built the cabinets was working in a high school woodshop on their first project. When your builder, cabinet installer, and friends all notice how "variable" the wood grain is, there is definitely something awry. I think you get the picture. Meantime we were so unhappy with the master bath cabinets that we ordered completely new ones in a black tone finish so we would not have to take the risk of more wood grain disappointment. Although they gave us a "good" discount, we still ended up having to pay an inordinate amount of money to replace them. Feels very unfair for a company whos quality policy states "At Canyon Creek, we believe quality is an essential element in our cabinetry construction, finishes and enhancements." Canyon creek eventually sent a representative to see the cabinets so we took him to our current home built in 2006 and then to our new home so he could see the difference. His comments were "seems like a notable difference, Ill have to check into it" and "the quality of available wood is just not as good as 10 years ago". He offered that they may be willing to replace some of the doors under warranty but was definitely noncommittal. Just the other day we were told that they would NOT warranty the cabinet doors we wanted to replace because they were "within variation tolerance". I would think spending $50K on cabinets would get you some quality service but in our case I guess not. Bottom Line: The quality of hardware components such as rails and closures is excellent. However we are extremely disappointed in the quality and layout of the cabinet doors due to, in our opinion, poor wood grain management. The difference between our 2006 home and our home being constructed now could not be more evident. Had we known there would be such a disparity in appearance, we would not have chosen Canyon Creek cabinets. So buyer beware - If you are particular about how your cabinetry wood grain looks, I strongly suggest you find a different supplier. Canyon Creek does not appear to stand behind their quality policy.

Sharon Waatti Erdal

We purchased our custom kitchen cabinets in 2014. We chose hickory. Love the wood and they are beautiful now that its FINALLY finished. The lady that came an measured our kitchen, completely messed up her measurements, but she said we either moved our ceiling or something else was wrong and she refused to admit SHE made the mistake in the measurements. Due to the 3 inch mistake she made, I had to settle for a smaller cabinet with no drawer. Also, when she put in the order, they delivered 1 inch pieces that were supposed to be 4 inch crown molding pieces. That was reordered and delivered 3 times incorrectly. We finally said forget it, my husband went and bought 4 inch crown molding and stained it, cut it and installed it himself. We got tired of the whole ordeal. Kathy was a nightmare at best to work with. We paid for 4 inch crown molding and never got it. The show room at Canyon Creek is nothing less that amazing. But, I would never recommend them to anyone. We paid $10,000.00 CASH for our cabinets, not on credit. We saved for a long time for that. Im sure thats not a lot of money to some people, but it was a lot for us. It was a colossal disappointment. Hard to believe you people did the Street of Dreams houses. Ours was a total nightmare.

Scott Loveless

First of all the cabinets are constructed soundly and the hardware is of acceptable quality . We elected to have ours painted and thats where the problems started. The painting failed after two years. The paint is peeling off any area that can come into occasional contact with water. When we noticed and notified the company they refused to do anything about it. We bought our cabinets through Dunn Lumber and when we notified them about what was happening and warned them about their supplier, they bought new replacement doors from the manufacturer at their own expense! Dunn Lumber gets five stars in this tale of woe! Now, 4 years later the paint is peeling again. I had hand painted cabinets in my kitchen prior to my remodel that never in fifty years had a paint adheasion problem! Something is seriously wrong with Canyon Creeks painting process.and even more problematic with the way they back up the quality of their painting!

Lorene Chang

When delivered, One cabinet front door had obviously been broken and then glued back together by your company as we see the broken line and the glue. There are also several deep gouges on the front of this same door which some one clearly tried to cover up with some type of coloring, but it did not match and did not fill the deep gouges. Also because this door was compromised it does not slide in properly and it is not level. We think this attempt at repair was done by your company and then the cabinet was boxed and shipped. Packing slip says items delivered damage free....absolutely not.

lyn courtois

Just had cabinets installed. Love the color I picked however there are MANY divets and dents in the cabinet drawers. We had to use touch up paint On 4 separate areas. The other areas had dents and scratches that were painted over. So they happened before they were painted. For the cost of these cabinets Iwould expect much more. We did send one drawer back because they painted over a huge mistake and tried to pass it off as ok. For a cost of 20,000 Plus with tax I would expect there to be no dents or scatches

Neil Iversen

The experience has mostly been bad. We got cabinets and vanities from Canyon Creek. We love a lot of the features but have started to have a lot of chipping and pealing paint. CC was quick to take responsiblity for the bad paint but have yet to follow through on repairing and replacing. My wife has spent a lot of time dealing with this. There seems to be a lot of disorganization in their company.