Address: | 3525 Silverton Rd NE, Salem, OR 97305, USA |
Phone: | +1 503-391-2276 |
Site: | silverstoneandcabinets.com |
Rating: | 5 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
MA
Matt Hook
I had an appliance flood my kitchen at the end of February. I chose to do a full remodel instead of just repairing the damage and chose Silver Stone for my cabinets and countertops. The quality of the cabinets seems to be good for the price and that is due to them being manufactured in China. They come in a box much like Ikea products and then the workers at Silver Stone assemble them during install. The finished product is nice but the issue I have run into is if there is a defect. They installed cabinets in early April. One of the cabinets for a desk was broken in the box so they said they would reorder it. I also had a few cabinet doors that had paint runs and or chips in paint. They said they would replace them. About three weeks later they installed the desk when they had the replacement for the broken drawer. They told me they were waiting for the replacement doors from China. I kept waiting and they wouldnt call me when they said they would. I was just left hanging. I would call and get a generic excuse about how shipping containers work and that they would contact me when the doors arrive. Finally in mid June the doors arrived so we scheduled a time for them to be installed. Come to find out that one of the doors they ordered was the wrong size and now we are back to the game of excuses and being ignored. Im tempted to have the door color matched and just hire a painter to refinish the door. Im currently being left in the dark about when they will reorder another door. It took them 2 months to get the doors the first time. So since this is now almost July, Im hopeful that my kitchen will be done by September. I honestly regret using this company.
RY
Ryan Heyne
I bought my cabinets and granite from these guys and am so pleased with everything! Ask for Sylvia, she will take care of you. She helped walk me through all of my options, made suggestions, came out to the house and really worked hard to make sure I was comfortable with every detail. Their prices are really awesome, the cabinets are better quality than IKEA, roughly the same cost, but that cost includes installation, for install of IKEA cabinets through their in house referral company we were quoted $3500! All the cabinets and drawers are soft close. They were able to get our granite installed within about five days of doing template, which is unheard of. My wife was very pregnant and we had a deadline of amber due date to be done and they did everything they could to make that happen. I have a 1930 house and my kitchen is small and ha some weird corners but this didnt phase them, they took care of business and did an awesome job, plus they smoked everyone on price, including Keystone and Marble Center, but more importantly, they treated me really well. I highly recommend!
SC
scott kelly
Great place to get great service! Shawns attention to detail is fantastic to make sure you get exactly what you want. Highly recommend!