PsPrint Oakland

2861 Mandela Pkwy, Oakland, CA 94608, USA

Address:	2861 Mandela Pkwy, Oakland, CA 94608, USA
Phone:	+1 800-511-2009
Site:	psprint.com
Rating:	3.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–8PM Closed Closed

Location

Photos 93

Reviews 5

Melissa Stoffers

As a middle school teacher and drama director, I needed to print playbills for our school’s upcoming performance. Unfortunately, we lost our printer this year (close to the last minute) and had to search for someone new. After some research, I found that PsPrint had the best prices I could find – and we were on a budget. As a teacher, I don’t have the strongest graphic design background, but I was able to put together a playbill and submit a file to the printer. I received a phone call informing me that my design had been “rejected” because of several technical issues concerning things I didn’t have much knowledge of and could not find software to fix. After contacting the company, they were able to quickly edit my file and make the necessary changes. Somehow, despite dealing with the printer’s concerns within hours of being contacted, my ship date was pushed back four days. When I reached out to them concerned about the delay, the customer service representative understood my issue and promised that somebody from the production department would contact me later that day. I never received a phone call and nothing was done about the delay in shipping. I figured that the playbills were still expected to arrive before the show, so it would be ok. What I didn’t realize was that the new file that was submitted by their customer service representative contained shrunken images and text from what I had originally submitted. The font of the resulting playbills is approximately 6-point. When I received the playbills, I immediately contacted PsPrint and I was told that my original file would have printed the way I wanted if I had just told the printer to print “as is”. I also spent 10 minutes trying to explain that a landscape 8.5” x 11” is the same thing as a folded 8.5” x 5.5” booklet, which is what I had ordered. I was attempting to submit a two-page printer-spread. The result was a very circular conversation in which I was blamed for everything despite my telling them time and again that I did not submit anything beyond the original file. Any changes made were made by PsPrint to meet their printer standards – which I found out were unnecessary. In the end, if you expect any kind of customer support or user-friendliness of their system, you’ve come to the wrong place. I can’t speak for a graphic designer with very technical knowledge and access to advanced graphics software, but if you are looking for a simple job for your school or home business – don’t expect any help from PsPrint. (PsPrint did offer a 70% discount if I paid for rush shipping to get me new properly created playbills in time for the show. Obviously I was not spending any more money on this company – and as a middle school, we didn’t have the funds for that anyway.) On a positive note, the paper was a nice quality and probably would have made the playbills look very nice if they had managed to print them properly – not on half the page. Meanwhile, I’m going to have disappointed families who paid for print space in our ad book. I’m going to have to explain why a full page ad – is only about half of the page. I will also have some parents and grandparents who will be unable to read the text of the playbill. Next year, we will not be using PsPrint for our show.

Anonymous User

I used this printer for years, defending them self righteously to anyone who complained about them, but no longer... I received excellent printing, production, and prices from them for years until these past few months. And tonight Im officially saying "goodbye!" This company is growing rapidly, and their quality control (or lack thereof) has gone through the roof. The last four jobs Ive ordered have had to be re-printed because they cant operate a cutting machine to save their lives! I ordered a poster with a border that quite literally had more than 3/8" on the bottom and less than 1/8" on the top. Two other orders had cutting and egregious inconsistent color reproduction, and the order I received tonight (jumbo business cards) were bent, cut ridiculously badly, had poor color reproduction, and to top it all, they were packaged so haphazardly that when sorting through the 5000 cards to separate the bad ones from the good ones (just what I want to do at the end of a long day) I discovered they were stacked in every direction imaginable! This is definitely not the PS Print that it used to be. Bigger is not always better, though it does pay for the $80,000 dollar cars parked in front of the Oakland facility. If you dont have time to wait for a re-print, nor the time to sort through thousands of printed material to separate good from bad, nor the time to PROVE that a re-print is needed by bringing the printed material back to the facility or shipping it back, then dont use this printer!!!

Angie Fu

I suggest you do not waste your time or money with PS Print. Their hardcopy proof for postcards was extremely low quality (much worse than a home printer, poor bitmapping and color cover) and was cut roughly—totally unpresentable. I come from a design background and used to work at a print lab, and I can both objectively and professionally say that their print quality was unacceptable. I addressed this issue with their customer service and waited several days for their supposed quick response. Apparently my email thread was neglected, and required me emailing several times/adding issues to my ticket to get someone elses attention. Communicating with customer service is extraordinarily tiresome. Every message they have sent makes it seem like Im working with a completely new person, and requires me to send extra emails to remind them what my original issue is. My request is being treated with such an obvious lack of attention, just brusquely passed along instead of being actually addressed. Im very, very disappointed with my experience.

Andrea Domer

I would advise anyone looking for professional quality printing to avoid using PsPrint. After placing an order, we received a notice that we had to make a change to the file. No big deal, except for the fact that we couldnt reach anyone over the weekend so the project was delayed from the start. Customer service walked us through the needed change, the order was printed. We received the order and the quality was just awful, with cracks in the bends. After contacting customer service, it took several days for someone to get back to us and offer a complimentary reprint. The artwork was submitted with the changes that THEIR customer service rep guided us through the FIRST time we called, and now its being rejected and every person that we talk to is giving us different answers as to what they want for this to get printed. Were still in limbo with this company and the experience of working with them continues to be one giant headache. Now, were out the cash, the time, and we still have no brochures.

Teacher Ann

I was trying to create an invitation which was quire complicated for me. After Staples turned out to be no help, I stumbled on PsPrint and was delighted to find helpful customer service reps who helped me along the way. However, I was blown away when I was lucky enough to connect to EMEKA ORUCHE, the final customer service rep to help me. He not only talked me though some difficulties, he alerted me to other areas that he thought needed work and even came in early to work on my project. After he patiently set me straight on how I should proceed, he watched over my "job" until he was satisfied it would be what I wanted. I cant say enough about PsPrint in general and EMEKA ORUCHE in specific. If I am permitted to specifically request him again in December, he will be the one helping with our Christmas cards! Thank you, PsPrint and Emeka!