California Family Fitness

8680 Greenback Ln #110, Orangevale, CA 95662, USA

Address:	8680 Greenback Ln #110, Orangevale, CA 95662, USA
Phone:	+1 916-988-7900
Site:	californiafamilyfitness.com
Rating:	2.9
Working:	4:30AM–12AM 4:30AM–12AM 4:30AM–12AM 4:30AM–12AM 4:30AM–10PM 7AM–9PM 7AM–9PM

Location

Photos 33

Reviews 6

Tom G

I also agree with other reviewers in that the clubs are pretty good. The Sunrise gym kids club folks were the best Ive ever experienced. The personal trainers were adequate but push supplements which I find insulting. I spent over $1K on personal training and would rather get educated trainers to help guide with long term goal and educate me on fitness rather than pushing supplements. I rejoined the club and just canceled today after asking what I need to do to cancel at the front desk about 2 weeks ago. CFF makes the cancellation process difficult with fine print in the contract that the sales folks dont cover with you. There is a requirement that you cancel several days before your last payment and you make one final payment before youre free. Cancellation must be in writing and submitted only between 9 and 5 Monday - Friday. You can sign up anytime on any day but cancellation must follow these strict terms. Then you have to pay one additional payment! Thats just adding insult to injury, for me. I rejoined once and this recent hassle reminded me of time before that I had overlooked because I thought their facilities were better. The customer service is very poor when it comes to vacation holds or cancellation of membership. I guess they figure they lost you and just want to milk any last bit of money they can from you. If they really cared about their customers, they might get more repeat business. As for me, Ill never rejoin because I dont think two months ahead for everything I do. I sometimes need to take an extended vacation and want flexibility to cancel or put things on hold without feeling jerked around.

Anonymous User

CALFIT IS A JOKE!!!!! Way over priced. When I went in to cancel my membership, I was informed that I had a one year contract, not the month to month membership that I was told I was signing up for and that they advertise EVERYWHERE. When I told them that the kid that signed me up told me 3 times that it was a month to month membership, and asked them if they could help me, they told me that the kid is "no longer with the company" (How convenient) and then they shoved the contract in my face asked me "is that your signature ?". WOW, REALLY? If that is how you want to treat your customers, then you need a serious lesson in customer service. The corporate office is no better, they basically told me the exact same thing except they offered to freeze my account for $15 a month. WOW, WHAT A DEAL. Thats more than most gyms in this town charge for a membership. The SAD part is that I probably would have rejoined the gym 6 months from now, I switch gyms pretty often due to sheer boredom. Instead, Ill finish out my "signed" contract, cancel the membership the first day I can and never give California Family Fitness a dollar of my familys money again. Im 35 years old and have a lot of good gym years left, way to look at the "Big Picture". Lessons learned: #1. Read it before you sign it. Dont trust anyone! No matter what they say. #2. California Family Fitness doesnt care about your Family or your Fitness, Its all about the money. I guess they need the $59 a month more than I do. Pretty SAD.

Alex Shlyakhov

Would give it zero if I could. The gym itself is great and the hourly employees are friendly, but holy CHRIST is their corporate customer service bad. Its a process and a half to join. I work overseas but am home for a couple months at a time. Even though Ive been a member before, I have to pay the startup fee again if I want to rejoin. This time, they assured me that I would be able to cancel last minute and not worry about paying extra months. Stupidly I listened. Well, of course I was called away at a moments notice. I called in to the club trying to explain my situation and cancel my membership, but was told I needed to email membership services. "Im literally at the airport about to get on a plane and then wont have email for a month" "Well, thats your only option." Now Im dealing with membership services and they are equally horrible. They refuse to be lenient for any reason, even though its clear I used my membership on a daily basis up until I left at which point I havent used it once because Im out of the country. Its not even the money thats important, I actually LIKE the gym and my family have all been members there for yeaaars. So when Im home, Id like to use that gym. But the way theyre treating the whole situation, NFW. Spread the hate people, CAL FIT SUCKS!

Anonymous User

This is cffs corporate office. As I recall they are looking for career minded people. If you are looking for a career with room for advancement this is not the place for you. If you are looking to never get a raise in pay and never to be sent to school for further job training, this is the place for you. If you are looking to have ever increasing responsibility and a promise of a pay raise you better get that promise in writing or look for a job elseware my friends. They will start you off at a probationary pay which is way less than fair (they promise a raise after probation) and even if you make 100% on your initial probationary evaluation they will never take you off of probation pay. LIES!! lies!! They told me straight to my face "NO! i know i told you i would give a raise in pay, but I lied to you so quit or shut your mouth" . this was my experience it may not be yours. yours truley, outraged!!! at cff hired help is expendable like many places sadly.

Veronica Goins

First let me say before posting here I have tried to resolve my concerns with the gym to no avail. This is not a gym I would recommend to anyone unless you want to waste money. I was quoted and signed a contract for one rate and have been overcharged every month! I have spoken to two different "managers" both told me they couldnt fix it on their end but would reach out to corporate offices. This has been an issue since signing up in August and has not been fixed. So either they did not contact anyone else or the corporate office does not care to live up to their end of the contract. I am completely disapointed the only reason I am giving 2 stars instead of 1 is Christina Salas (trainer) was absolutely amazing to work with for my one on one personal assesment when I first joined. Im in a lose lose with this gym if I cancel I am charged 300+ to cancel or over charged every month until the contract ends.

Faith Nipper

And I would stress the word VERY VERY POOR, not fair at all. They dont make the accommodations that they promise when you move out of state. Very Very over priced. When you sign up apparently you pay the last month and under contract it is non refundable. However, when you sign up, they tell you some bs that if you move out of state it breaks contract, which sounds great since there arent facilities anywhere but california. Its unfortunate because even if youre a member for a long time, past the point of your contract and become month to month... they dont refund your last month that you paid for, even if you move out of state and you cant work out. My assumption is that they do not VALUE their customers, they just want your MONEY $$$$$$$$$$$$ two more words........ GOLDS GYM :) check it out, you will be happily surprised