Toyota Pasadena

Reviews 3

A

Anonymous User

My Unbiased Review: The Largest dealership in the world, but their service is no where near world class. // I have come in many times purchasing accessories (eg. cargo net, mudgaurds, all weather floor mats, etc.) and even replacement parts (eg. cabin air filter, toyota emblems, etc.) all to say that I gave them a lot of business and my hard earned cash. Not to mention this Toyota is my first new car purchase! // The excitement soon died down as problems arose and inconvenience was not compensated even half way. We all know about the many recalls that happened, I had to bring my car in multiple times to have three things fixed on it, since then I have been averaging 19-22 mpg, and I drive a lot of highways, and I do not do jack-rabbit starts. This is something I have had to deal with, though feeling lied to and incovenienced for the rest of the life of this car, "I want my MPG" bullcrap. "Most reliable car on the road" bullcrap. Apparently, my life was on the line before they fixed the inconvenient recall, and when they gave the car back to me after recall service, I did NOT even receive a stinkin car wash! It was dirtier than I left it. The worst part is: they took my all weather floor mats that I BOUGHT, and destroyed it without my permission! I could have given it to my father or mother! They replaced it with thin, dinky floor mats that cant even hold spills! So Im already irate. It doesnt end there. // Next, two problems. My passenger door was very difficult to close. Everyone that came in my car, had a hard time closing the door, and I found out the rubber sealing was becoming LOOSE, therefore drooping in a way that hindered the shutting of the door. When I brought it in to Longo (already an inconvenience), they examined it and judged that it was "due to an outside source" and did not fall under warranty! NO DUH, a rubber door seal is suppose to keep the "outside source" outside! Seriously, right? Its bound to be exposed to an "outside source" and if it cant hold up to whatever that "outside source" was, than thats a manufacturers problem, not mine! I said, fine, Ill pay to fix it, so they said to fix it, I would have to purchase the ENTIRE interior door fixture, because that rubber seal was not sold invdividually, it cost over $400!!! WTF!!! I said NO, and I just ripped the sagging seal off, and now LOUD road noise and sometimes water gets in the car. Did I mention, that my car HAS a 3 year, 36k mile warranty? This was 2 years in, and they wouldnt fix my stinkin seal, after all the tens of thousands of dollars of business Ive given Toyota! // Heres the straw that broke the camels back. (and I have strong camel, as you can see, anyone would be sueing by what Ive already shared.) I had a date, and when I tried starting my car... "click click click x100". Yup... car would not start. Batteries DEAD. I had to ask a neighbor to help me jump my car, cancel the date, because I did not want to be stranded anywhere, especially with a date. (So that makes THREE INCONVENIENCED PEOPLE, neighbor, date and me.) Batteries are DEAD, not even 3 years yet, DEAD! WTF!!! I thought I bought a brand new car from a reputable dealership, not a used car from a used car salesman... // So to recap: I bought a BRAND NEW CAR and within 3 years, 3 RECALLS, 2 STOLEN FLOOR MATS, A DOOR THAT HAS NO SEAL (LOUD ROAD NOISE, OCCASIONAL WATER COMING IN) AND A DEAD BATTERY! Im a blogger and a Yelper, and whenever someone talks to me about cars, I tell them not to buy a Toyota, and especially not to go to Longo for any service, parts of accessories. If youve had nothing but bad experiences and absolutely no compensation for the inconveniences, wouldnt you do the same?

LI

Linda C Gorby

6/14/2013 My husband and I have been looking for a new vehicle for over six months. Previously, we had identified the Internet Specialist, Phil Salman, Memorial weekend, we went in person to check out some vehicles we might be interested in. Phil immediately came out and warmly greeted us and made us feel welcome. With no pressure or rush or being pushy, (like we had experienced at other car dealerships in the area (Nissan /Chevrolet / Chrysler/ Dodge) we were able to peacefully observe and ask questions in a non-hurried way. We really appreciated this. My husband has several physical challenges and is tall, over 62". Phil was great in addressing all of our issues and chose several vehicles we could easily look at. He listened to what we were really saying. He is exceptionally versatile, very intuitive, and easily understood what we were really asking about and wanted. He gave us several general offers on several vehicles. We went home to process it all. Via internet we communicated again. Phil found one vehicle we might be interested in. June 1st, we found Phil again, and looked at and drove the vehicle we thought we really wanted. Again, we felt Phil was highly knowledgeable answering all our questions. He very thoroughly explained patiently all the functions of the vehicle. We decided to buy the 2013 Camry SE, and proceeded with the paperwork. Phil patiently worked with us and helped us through the process even though we were very slow in doing so. His patience and calmness and peacefulness is very appreciated at this point. Phil introduced us to the Financial Manager, Levan Gordzholadze, who thoroughly, quickly and again very patiently assisted us through the financing and paperwork. After we bought the car, Phil took us out and we took possession of our new 2013 Camry SE. Again, at this point, Phil very thoroughly explained patiently all the functions of the vehicle before we drove off. June 6th we turned in the vehicle for the PermaPlate sealer we purchased. The Service Department was so clean and orderly, and the Customer Service Persons were so friendly, efficient, quick and helpful, it was a very pleasant surprise and very appreciated. The waiting area and service entrance are very accessible, clean, neat and highly efficient. The Shuttle Service driver was very cheerful and quickly got the passengers and myself back home. A few days later, we had more questions about some of the electronics and Entune applications; Phil took time to again, explain and answer all our questions at that point, and said to call anytime if we needed further assistance. So our new adventure and journey and experience with Toyota of Pasadena has been nothing but fabulous. We are very happy and look forward to many years of relationship with them. They made us feel like family. I think that is exceptional and very desired in this day and age.

JI

Jinx Watari

Terrible service! Possibly the worst I’ve ever experienced. This is why I don’t go to dealerships for services. If it wasn’t for the 3-year complimentary service that my Avalon came with, I wouldn’t come close to this place. Service consultant Steve Ruggeri is probably the last person you would want to hire as the person welcoming and assisting customers. You can tell he’s unhappy with his job and regretting his lot in life. I wanted to find out if there’s something he can inspect to see if there’s anything wrong with the hybrid system. I’ve noticed that I’m far from getting the 40 MPG that was stated when I purchased the car. I understand that cars don’t ever come close to these advertised ratings but I’m getting about 32 to 34 MPG. And that’s with a lot of effort! So, as any reasonable person would do, I just wanted to find out if there’s been any complaints or possibly something he might know that might improve my situation. He just said that if the engine light is not on, there’s nothing wrong with the car. He continues to babble about all these hybrid owners expecting too much from their cars, and that if there’s somebody to blame about the low gas mileage, it’s the drivers. Well, I just responded by politely asking him if there’s anything that he can inspect. He just shrugged and again said, “if the engine light is not on, there’s nothing wrong with the car.” I really didn’t mind what he said but it’s how he said it. So, I told him that it’s not necessary for him to be rude. Right at that moment, he just immediately walked away and told me that he’s not going to help me anymore and he referred me to somebody else. That was probably the best thing he did that day! Well, I don’t think I’m coming back to this place…And I hope you don’t make the mistake of bringing your car here for service. V. Llana

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