Walnut-Hill Hand Car Wash

1465 E Walnut St, Pasadena, CA 91106, USA

Address:	1465 E Walnut St, Pasadena, CA 91106, USA
Phone:	+1 626-449-6217
Rating:	2.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5:30PM

Location

Photos 100

Reviews 9

Alexandre Guillaume

04/05/2014 I brought my car last week to the Walnut-Hill Hand Car Wash. My advice: do not go there. The car was dusty on the outside and had dust in the trunk but was otherwise clean inside. It appears that the person who vacuumed the inside stepped in water and then on the passenger mat which left a new dark stain that did not exist before my visit. As I came early, the workers were gathered by the end of the water wash line, chatting and waiting for cars to come out of the wash. The person in charge of my car picked up his kit that was sitting on the ground, put ON the passenger seat and drove it to the spot where he could work on it. Finally, the did not vacuum the trunk which needed it. In summary, my car is dirtier AFTER I brought the car than before. I have to clean the mat myself. The passenger seat is not as clean as before. And the trunk is as dirty as before. I talked to the manager about the 3 issues I had. He proposed to vacuum the trunk and did not care at all about the fact that they stained my car mat and passenger seat. I hope this review will be useful to others.

Eric Park

IGNORE THIS PLACE AT ALL COSTS IF YOU HAVE ANY DECENCY TO ACTUALLY CARE ABOUT YOUR CAR. By far the worst car wash experience I have ever had. I went in the other day to try out there best car wash service which did cost around 25$ and the person that did the tire dressing, exterior polishing, armor interior, etc did an awful job. After inspecting the car after being washed, the worker asked for a tip and when I said no because of the awful job that he had done and had even broke my windshield wipers while cleaning it, stormed off while muttering a few words under his breath. Anyone that has the time to read this, I highly recommend you will be getting ripped off and the workers that dry the car up, especially the older looking guys have ansolutely no respect for your car whatsoever. If theres was anyway I could rate this lower than a star I would. Simply ridiculous and not viewed as a legitimate business in my opinion. Worst Fuc*ing wash ever. Still pissed off they broke my windshield wipers.

Grace Hamilton

I just went to Walnut-Hill to get a smog test for my car. I have never been treated so badly by a business person in my life. It was like the employees were trying to get rid of me. When I drove in, an older man curtly told me to back into a space and would not tell me the cost of the smog test. Then a younger, even surlier man came out and said: "Did he tell you to park like that? You need to park like this." (he said it very hatefully) He was condescending and incredibly rude. I told him that I was going somewhere else, that I had never been treated like that before. He replied: "Fine, do what you want." Really? This is how a business treats its customers? I went down the street to another smog test site at 1970 Walnut (Smog Test Only) and the family business was warm and welcoming. I am so peeved, that I am going to write a letter to Walnut-Hill. However, the owner may have been the rude man I first met. It feels good to vent, as this was such a rare occurrence for me.

Julio Avila

Horrible experience the guy at the initial service selection was genuinely respectful and nice even hooked it up with a "discount". For the price I paid I expected better. After the car went through the wash way my car sat there and bounced back 3 times at the end of the track before one of the workers decided to finally move my car. Now my biggest gripe about this place was the drying and detailing. The guy dried my car with towels after I specifically asked for air dry. After the guy called me to tell me my car was done he had nerve to ask me for a tip, I looked at my car and it had water marks, spots that were still wet my windshield had streaks..it Still had bug droppings and the interior was greasy for the interior solution they used. I still tipped him, I got home and had to finish drying the car, remove the water marks, remove the bug droppings and rub the interior dressing they put on my dash completely in so the steering wheel wouldnt slip out of my hands.

Demetre Kimbrough

I live nearby so wanted this place to work out, but alas it was not meant to be. They have lost the privilege of my business. Ive had problems 3 of last 4 times I went. One time the guy took longer to detail my 4 door sedan than two cars that were behind me. Another time the guy called me up quickly but you could still see dirty spots and wet areas. I took a towel and had to do it myself. I took my wifes car and again dirty spots were missed. Today I dropped everything and went there before they supposedly closed at 6. I got there at 5:55. A guy was already locking the entrance. As he was locking the exit I got his attention thinking if he saw me waiting hed wave me in. Nope, he just yelled they were closed and kept going. The supervisor guy was on his phone watching the whole thing and didnt say a word. Im done.

Soledad Altrudi

This is the WORST place to have your car washed. We had just purchased our car from a person who hadnt cleaned it in forever, so it was really really dirty. At the time, we thought it made sense to pay more for a comprehensive clean. They charged a hell of a lot of money and the car was not clean at all!!!! The outside had terrible stains, leaves, and inside there were stains too. After we paid, the people that "washed" it were still expecting generous tips and were very rude about it. Overall, horrible!!!!!!! STAY AWAY!!!

Dennis Strum

They will damage your car and not even care. Through the car wash one of their employees got into my car (before it was ready to exit) and put the car into park. The mechanism moving the cars forward continues and my car was being pushed while in park. I will have the dealer evaluate the damage on Monday - but this is the absolutely last time I will ever use this car wash and I would encourage everyone to stay away. They only do a mediocre job anyway - but there is a lack of respect for the automobiles.

Andrea Calderwood

I agree with Sean below. NEVER NEVER EVER GO HERE! They are rude, and do a terrible job. When I pointed out that they ripped the lining out on my passenger door, they told me it was like that when I got there. In addition, they ripped out the inside door handle on the drivers side and said it was also like that. When I went to complain, they said there were no managers there, and if I came back no one would talk to me. WORST CAR WASH IN PASADENA!

Nancy Frias

Having to pay extra for a truck, youd think they would clean out the truck bed. It was FULL of pine needles and other debris that they didnt clean. I asked them to clean out my cup holders as money was stuck in it. Money still there and still stuck. Interior was bad. Vacuuming was bad. Ive had one good experience there, but the rest are bad. I need to find another car wash nearby because this place has the worst service ever.