Pavilion Car Wash, Quick Lube & Detail Center

2334 Fair Oaks Blvd, Sacramento, CA 95825, USA

Address:	2334 Fair Oaks Blvd, Sacramento, CA 95825, USA
Phone:	+1 916-925-8533
Site:	pavilioncarcare.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM

Location

Photos 88

Reviews 5

J Davis

I dont like to leave bad reviews. Especially when the staff was polite, respectful and professional. I did feel the wash was bordering on too expensive but I really didnt feel like washing it myself or hunting for a bargain. So I dealt with the cost and was happy with the greeter and the nice young ladies at the front. All had a very nice demeanor and were great to talk with. There is one sour note though. Besides being nearly unable to understand the person that was calling out the finished cars over the loudspeaker we had potentially been facing a big problem. Before leaving for the wash I had removed our infant car seat to vacuum underneath it. I figured that a car wash was probably going to leave it alone (possible liability) so I did that part myself. I fastened the seat base in place, grabbed the wife and baby and we went to the wash. After the car came out the other side there was a sense of rushing us out so they could move cars around where they need to be. I complied as best I could and after attaching the car seat to the base it felt normal and we left. The seatbelt latch was still tight from the belt being pulled to its max tension but the seat belt was no longer fastened and nobody bothered to let us know. We then continued on our way down the road and arriving at our next stop a few miles away I pulled the release on the car seat to remove it from the base and the whole assembly wobbled and shook. Although nothing happened between the car wash and our next stop I was appalled that our car seat base was unbuckled and nobody told us. With the way the base is setup the seatbelt latch held very tightly jammed into one of the seatbelt guide holders and was strong enough I could not tell it had been unbuckled. Getting the seatbelt out of that mess was very difficult but it could have been much worse. Reinstalling a car seat base is not something I want to do at the exit side of a car wash. I wish they had either left it alone or let us know. I could have moved the car and my wife wheeled the stroller out of the way. A simple solution that would have kept us as customers. Pavilion is a 4 star car wash in every other way. However, this experience will keep me and the rest of my family from ever returning.

J. Zim

Thank you Pavilion!!! I will never go anywhere else again! My story: I nearly always go to Pavilion, but I was running errands off Madison Ave., so I went to the first decent looking place I saw: Dirt Busters. What a bad move! I paid nearly $30 and it took them 90 minutes(!!!) to do the worst job I have ever seen! It took nearly 45 minutes to just get it vacuumed and through the AUTOMATIC car wash! Once it was pulled out, they let it sit in the sun for nearly 15 minutes before even touching it. Even better, they started drying the shady side of the car first! So, it basically sun dried and then they took a dirty, damp rag and rubbed it around a bit. Not once did the individual drying it even bend over to get the side skirts, the bumpers, the exhaust, etc. I couldnt keep my tongue tied any longer. The supervisor outside allowed me to start drying my OWN car! I finally gave up, told him this was the worst car wash experience I had ever had, and that I was going to Pavilion on Fair Oaks. I did not yell, I did not curse, I was respectful, but blunt. He did not apologize or care about my concerns in the least bit. He said nothing and just handed me my keys. After leaving, I called in and the supervisor really didnt have much to say either. WHAT A JOKE! Anyway, I went to Pavilion (my regular place because I cant wash it at home) and told them my story. Not only do I know the managers over there, but even the girls behind the register know me by name. What a difference! They acknowledged the fact that I am a great customer, and said that they would take the hit for Dirt Busters awful service. They clay bared, waxed, and did a full detail on my car which normally costs nearly $150 and charged only me half! I will never go anywhere besides Pavilion again. Jack

Katie Young

I brought my car in after a tree branch had fallen on it and a friend referred me to go to have the sap professionally cleaned off. I explained my needs for my brand new car to be cleaned and I was assured "the works" would take care of if and theyd even have the manager look my car over. When I paid the cashier said the works takes 20-25 min to be complete. I said not a problem! When I was handed the keys to my car, there were several spots still on it, some of them werent sap but bugs or dirt theyd missed cleaning. I had to point out each individual spot and the attendant acted as though he couldnt see the spot right next to it. Upon getting into my car and already feeling flustered I had tipped $10 for a terrible job, I could see a very large smear of sap across the windshield that hadnt been that large before. I dont drive a fancy European import they seem to cater to, but it is a brand new 2016 vehicle. Not only did I offer to buy the top package, but I tipped heavily to have a job well done. Im disappointed and I will make sure to pass on the awful cleaning job they completed.

Keith Anderson

Worse service ever! Went in for an oil change and car wash. When I went in to pay they tell me the car came in with the skid plate damaged and was now held up with a zip tie. When questioned why the damaged was not pointed out to me prior to them working on it, I was told its not their policy. When pushed, the oil shop manager told me there was video of the work and I could see that it came in that way. Later the general manager came out to tell me the angle of the video wasnt right and couldnt see it. When asked if I could see the video he said I just needed to trust him. 20 years of going there, my first issue and I was told if I didnt trust him I should come back. Funny the GM say its a $20.00 part but threw away a 20 year relationship because of it. I wasnt even blaming them for the damage. I just wanted assurance it wasnt done there.

Monty Donovan

4 stars only because Ive only ever used the car washing service. They offer oil changes and lube service, but never tried. As far as the car wash goes, its great the have smaller packages for pretty cheap and some larger packages that cost a bit more. I tend to get their large $50 package. This place does hand washing and drying so no damage due to using automated systems! Service has always been excellent and they do an amazing g job exterior and interior. I once had one of the managers double checking and didnt feel the interior was vacumed enough and asked me if I was willing to wait he would have it taken back over for another round of it free of charge. I will continue to come here for the great service and quality of the wash.