Toyota Certified Body Shop (Elk Grove)

7255 Luther Dr, Sacramento, CA 95823, USA

Address:	7255 Luther Dr, Sacramento, CA 95823, USA
Phone:	+1 916-394-6428
Site:	elkgrovetoyota.com
Rating:	2.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 24

Reviews 9

Lorraine Lomolino

Very poor customer service from Curtis Cook. The Toyota body shop replaced our bumper, the next day I noticed it was not screwed on securely under each headlight and the bumper was protruding out from the car slightly on both sides. I brought the car back to get it fixed again and Mr. Cook tells me its MY fault that the bumper was not secure and that I had hit something. Instead of owning up to the slight flaw in the repair, he blamed me. I had NOT been impressed with his customer service from the get go, but this interaction was truly disappointing and aggravating. In my opinion, I felt he had been rude and belittling towards me because Im young mother there with my 4year old daughter, easy target to push around, possibly? Would NOT recommend this repair shop to any of my friends or family.

JL Reaper

Had some work done here because of a minor fender bender. My rim was scraped but told them not to worry about it, I plasti dipped them and could fix it myself, they still painted over it and that made it extremely difficult to remove the plasti dip. They also couldnt paint match one side to the other, so now one side is a slightly lighter shade than the other side. I will now have to come out of pocket to get my car re painted so the whole car is one shade. But I wont be coming back here!

Sam Yu

Just called the shop for an estimate to replace a passenger mirror. The service was bad. The receptionist and the estimate department do even care if they are willing to help and earn my business. I called for a quote on a broken side mirror but nothing else. The shop insisted to have the car in in order to provide service.

Ivan Chen

They are suck! Cost over $8000 to fix my car. My air condition still not working. Still leaking freon. They make me come back and come back again every summer. Still not find out where it leak. If you guys have a car need to fix ,I do not recommend come to this body shop.

Jose Rios

Ive been dealing with this shop for years, never had an issue. Any car accidents that happen in my family and friends circle I refer them to Toyota body shop. They dont cut corners and keep me informed every step of the way. My cars have always come back good as new.

priscilla reed

I have had my cars repaired thru this shop a few times and they do a great job and dont take that long period of time to finish the job. Never had any problems. All repair lifetime warranty.

Ayal Waas

Average place. Customer service is not forte. Its always good to double check the work that was supposed to be completed.

Larry Yu

The customer service is excellent. They tried very hard to make things right the first time.

jacqueline y

This place can make a dent car like new. Great people to leave your car in good hands.