Best Online Cabinets

5100 Walnut Grove Ave, San Gabriel, CA 91776, USA

Address:	5100 Walnut Grove Ave, San Gabriel, CA 91776, USA
Phone:	+1 626-614-8975
Site:	bestonlinecabinets.com
Rating:	4.2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed

Location

Photos 72

Reviews 6

Amy Andrews

Pros: We love the color Cons: Damaged cabinets, doors, and frames: -Some damage from shipping, was replaced promptly (the first time), like broken cabinet pieces, cracks in doors and frames -Some "damage" was poor staining on doors, knicks and broken sealant or glue showing on frames and doors -Some "damage" was completely ridiculous, like someone at the factory using a sharpie to cover a natural knot in the wood, or marking a big X with a pen on a stained cabinet Incorrect holes: Crooked screw holes Incorrectly placed screw holes, either you couldnt place the frame because of the location of the screw that was supposed to line up with the cam lock and wouldnt even line up with the hole at all, or you follow a screw hole just to break the backing of the cabinet -Screw holes that were not completely drilled through -Wood peg holes that were so off if you used the pegs you couldnt place the frame -Missing pre-drilled holes from the inside of the doors Frames: -The groove to go over the top/bottom of the cabinet was beveled crooked, or not wide enough -Forcing straight frames onto bowed cabinets may work, but its noticeable when you hang doors Assembly Videos: -Because the instructions come in Chinese?, there are assembly videos, which do not tell you what screws are for what, and there are only so many videos, there is not one for each type of cabinet. Second shipment w/ replacement parts: -Here is where the real fun began, we had asked for replacement frames that simply would not fit the cabinet fronts, only to find out the frames were perfectly fine, the cabinets were so bowed the frames would not fit them, as they were more square. -After a rude response suggesting we were making all these issues up and they never have this many problems in one kitchen. And that we should push and bend everything into place, we began assembling the cabinets backwards, removing screws and wood pegs, "pushing and bending" the frames as instructed and the frame cracked, a shelf split and the top of the frame was pulling away from the cabinet so badly you could see 1/4" of the hardware trying to hold it in there. Third Shipment with replacement parts: -We were promised they would inspect the cabinets so we would have no trouble finishing up our install. In two of the boxes the hardware box was not secured and scraped the shelving in SO many noticeable spots, that we had to pick and choose between the first super bowed cabinet and the second supposedly good cabinet to get something together that didnt look beat up. We still had to bend and push to and remove screws and replace screws to get everything together. -I demanded these replacement parts, and in response to being told "weve already sent you so many parts" I said I would gladly send the damaged, bowed, unusable parts back. Upon which I was told I would be sent a return shipping label. Two weeks later, I still have no label, still have cabinet parts and boxes everywhere, and am STILL being inconvenienced by BAD product! I do NOT want to bother with packing these back up and lugging these out to the end of the drive (unless its for the trash man!) and arranging a pick up, just like I did NOT want all these assembly issues, damage issues, and waiting of a combined month for replacement parts. The bottom line is, this was a HORRIBLE experience for my husband and I. The reviews and website made this look and sound like it would be a fairly easy, do-able process that should not have been drawn out as much as it has been. The cabinets that went together easily took 15-30 min, the rest of them took hours each. Were very capable, handy people. Shame on us for assuming your "Ready to Assemble Cabinets" were actually ready to assemble. We will not be recommending your product to anyone. We expected such a better experience than this, higher quality of product, and better response to these issues from customer service. You call out the big box stores in your "about us" section, but it would have been well worth the extra money not to have gone through all this.

Barbara Wolhart

We bought our kitchen cabinets a few years ago. Our cabinets were fine. We had a bit of difficulty with the corner "lazy Susan" unit. But we called and were given clear instructions for the solution. We went back to the website thinking about planning for a bathroom redo today. Sorry to see a negative review. All I can say, if it was so bad, would we be coming back? Sounds like operator error to me. Thank you that you are still there so we can do business with you again. Thank you. Happy in Vista.....

Josh Qian

Edwin really helps a lot with my kitchen. Their white shaker cabinets are so nice that all the other companies I have checked can not beat. There were several companies gave me prices at $2600 to $3000, but those are like junk compare to what I am getting. I got my kitchen done for $3200 with them. Although their price is a little bit more expensive, but the final result we get is incredible. You get what you pay for, and actually I believe I get more for choosing them.

Mike Maloney

We love your company. We had already purchased shaker cabinets for our entire kitchen and now we just received the same for our wet bar area. Your prices are the best. Granted you do need a certain level of DIY skill, but we didnt have problems. After you build one cabinet, you get it and then the rest are all pretty much the same. We watched the videos and we had no problems with assembly. They were also great about replacing a cabinet door which had a scratch.

Cameron Porter

We purchased an entire kitchen, with the White Shaker cabinets, from this company. The shipment arrived in several weeks and there were no missing parts. The cabinets look amazing, they have dovetail drawers, soft close hinges, with full piece plywood back panels and solid wood doors. When everything was installed we couldnt believe how beautiful our new kitchen has turned out. I will be definitely ordering more from Best Online Cabinets in the future!

Kit J

cabinets came as ordered, had a blemish from shipping and they sent me a touch up kit. Everything fit as planned