F. Lofrano & Son, Inc

21 Belvedere St, San Rafael, CA 94901, USA

Address:	21 Belvedere St, San Rafael, CA 94901, USA
Phone:	+1 415-453-6800
Site:	lofrano.com
Rating:	5
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 10

Reviews 24

Claude Genain

When I walked in, on the day of my appointment, I was welcomed with courteous and kind manners. They take time to go over every detail. The paperwork procedure and all insurance matters were taken care of promptly. They called for a driver to come from the rental car agency [with a previous reservation]. I had nothing to do but wait a few minutes to be picked up, that saved me a 10 minutes walk, and off I went. The repair was completed on time, as told, and the work was impeccable. They cleaned the car out in the work area, and inside . The only negatives I can see are: 1. Their billing is difficult to understand, it looks that it is factoring in some "units" of time x supplies x ? I am sure it can be justified but that is perplexing. I wonder whether in the particular case, that was due to the use of a formula given by insurance codes. 2. High cost, but I have no element of comparison. Body work on cars is expensive, and Lofrano does not cut corners. A gratifying feeling which resulted in confidence. 2. One has to go with the flow with insurance adjusters, etc., which was a rather dry experience. That has nothing to do with Lofrano & son per se. In summary, compared to a 4-4&1/2 stars, Lofrano if a 5.

Anonymous User

Having been hit by three different drivers over the past year, my car has spent a good bit of time in the body shop. After the first accident, I was referred to F. Lofrano by a friend and have been loyal to them ever since. Their customer service is unparalleled, they have an incredible commitment to doing quality work, and I have been very happy with the results each time I’ve visited F. Lofrano. I continue to refer my friends, family and colleagues to F. Lofrano because I believe they are one of the best service providers around. Hopefully my streak of fender-benders is over, but if I ever again need body work, there’s only one place I’ll go!

Eric Fransen

The estimator Greg, walked us through the whole process giving us a good sense that our car would be in good hands and that he was there to help along the way. That sense proved to be true as our car was finished on time and well cared for while there. My wife is thrilled with the looks of her "new" car. From my critical eye no over spray on gaskets etc., well painted, mouldings tight and all of the body panels align as well. I would not hesitate to recommend F, Lofrano & Son

Michele Farnsworth

F. Lofrano & Son provided great service and made it very easy to get my car fixed. It started with an easy check in and transport to a rental car agency. There was regular communication on the care and insurance so that I felt I knew what the progress was and when the car would be ready. it was ready on time and it was easy to drop the rental car with them. thanks.

Mark Thompson

This is the third time i have used the services of F Lofrano & Sons. They are professional, considerate, and understanding. They keep you updated with progress of your vehicle so you dont have to wonder status. They also operate on time and when they tell you it will be done it will be done. Besides that they are really good at what they do. Thank you so much !!!

Tatiana Alms

The staff at F. Lofrano & Son on Fulton were awesome! They were very professional and let me know the progress on my vehicle. They really go the extra mile, like calling the car rental company to have me be picked up at their location and washing your car inside and out before returning it to you. I definitely recommend them.

Stephen Blechman

No need to look further because it doesnt get any better. Great people, attention to detail, and a finished product beyond compare. They are honest, keep you informed, and deliver when promised. They handle all issues with your insurance company. If I left anything out, they do that well too.

Shawn Atencio

I had used them before for a similar accident, and got wonderful customer service and work. This time there were a few more details, but in the end the work done was amazing, and I was updated throughout the repairs as to the progress.

JeanEmma Bova

Have been using them for years and wouldnt go anywhere else. Have never had anything less than a perfect experience. Customer service is of utmost importance at this business and their care, superior work and honesty shine through.

Yolanda Leonard

Very professional. Great follow up. Friendly. Efficient. Seamless interaction with my insurance company. Big clean organized shop. My car looks and runs better after the accident then before. Would definitely recommend.

paul kirincic

Always do good work on the car. We have been going there for 15 years. The only issue is the new location. If you can get there, find a place to park and get out, great. But traffic and parking is a problem.

Uriel Salas

Great and friendly staff took care of the entire repair process. It was all done in a timely manner and with great attention to detail. I would definitely recommend these guys if you need work on your vehicle.

Randall Smith

Great service from the staff, updates with regard to repair progress were provided, and the work was finished on schedule. The repair work is flawless. I couldnt be more satisfied with the process and outcome.

Anne Pia

From start to finish, everyone I dealt with at F. Lofrano was friendly and helpful. The work they performed repairing my daughters car was excellent!! I would definitely recommend them.

John Knowles

They had a little difficulty when a sub-contractor retired without telling them so they found another to do the job. I appreciate this extra effort.

Sarah Houghton

Ive taken my car to get body work done here a few times and theyre always fast, reliable, and great at communicating whats happening.

Carol Wolfe

service was great and kept you in the loop when something was different than scheduled.

George Aguirre

great job...great customer service....great service...100% i recommend this shop...

Edwin Rodriguez

Great customer service! Everyone is super friendly, great overall environment.

H S

Excellent service. Did a great job fixing my cars front bumper.